0.6 out of 5.0
Quality of Service:
0.0 out of 5.0
1.0 out of 5.0
1.0 out of 5.0
1.0 out of 5.0
Value for Cost:
0.0 out of 5.0
I CAN NOT EVEN EXPRESS HOW TERRIBLE MY EXPERIENCE WAS. I am not one to complain, honestly, I am very easy going, sometimes I am told too easy going, and I understand that nothings perfect and things happen but this was just an awful experience, which does upset me. it is a lot to go into but there were just problems with every aspect.
I want to start with bridesmaids dresses because that was the real terror!!
The dresses came in and a BM went in to try it on. Too small on the bust. She had already lost 10 lbs since she was first measured.. the alterations women said why don't you try and loose a few more and come back in 2 weeks... she said ok, comes back and still too small! They say they are going to have to order a dress 2 sizes bigger!!!!!AND that there might not be enough time to do so! I called them, outraged, saying she must have been measured wrong on the top. And did they think she was going to loose 3 dress sizes in 2 weeks?!?! 5 out of 8 didn't fit the girls in their bust. All too small. We thought this was weird. So I went in and spoke with the manager Roslynn. We found out that they event measured wrong, the dresses were just cut small by the designer when we compared them to the sample. OK this happens, not bridal reflections fault. She was very kind, didn't charge them for any alterations on the bust and got fabric to add to the dresses, told me you would never notice. Well you noticed... the day of you could see all the seems and that they cut the fabric in the wrong direction.. my girls didn't tell me until after because they didn't want to upset me. There dresses weren't ready until a week before the wedding, so there was nothing they could even do. Everyone was just happy to have there dresses. 2 girls went for 4 fittings! Insane. One of my BM lived in the city, didn't drive and didn't know her way around the Island. After all this dress drama, I was going out of town and wasn't going to be around to bring her back for her third fitting.. Roslynn made an exception and said they would send her dress over the their location in the city, where they normally only do bridal gowns. I thought this was very sweet of her. However, when she was their, the girls working their consistently reminded her that they were making a HUGE exception, and that they never do this, she was the alterations lady seemed so annoyed she had to fit a bridesmaid. The dress was big on her at this point, mind you after it was too small around the bust and they took it out. When she went to pick it up they simply handed it to her in a bag said steamed and pressed, please sign. Yes, she should have insisted on trying it on (they also should have TOLD her to try it on) but she already felt so uncomfortable there, they made it clear that a bridesmaid shouldn't be there.... guess what happen when she got home? TOO SMALL!!! She had to take a day off of work to go in a 4th time.
The dresses still didn't fit the day of, looking at the photos you can see a couple of the girls bras sticking out.
I purchased my bridal gown in Carle Place, this experience was great. They were helpful, great suggestions and even had me try on a dress I wasn't crazy about but it ended up being the ONE! After purchasing the dress, the woman I worked with said over and over how she would be in touch with head piece show for me to come and see... never heard from her again. I had an ivory organza gown. There were tiny organza flowers on the dress but when it came in they looked bright white. It was just because of the fabric, which I understood, and basically just told them to take the flowers off... but the manager wouldn't let me. Not in a bad way, but she kept saying they really make the dress and they are beautiful and we will find a way to make it work. She went in the back and came back out with a dyed flower to match my dress!! It was perfect and a very creative idea. I was very happy that she went above and beyond to help find a solution to a problem i was about to give up on. However, this is were the good service stopped. I went to pick up my dress and do the final fitting the same day, which they suggested and told me was completely normal. The dress should basically fit like a glove and if a tweak needs to be done here or there they'll do it right then. Ok, great one trip instead of two I though. I get there pull the dress out of the bag and there are pins and needles everywhere!! She didn't even START my hem!! She completely forgot to sew in my corset. The alteration woman came in saying it was just a fitting.. I said no, no... my wedding is in two days! So I had to wait 2.5 hours for them to finish. The day of my wedding, the top of my corset kept popping up in the back and we had to pin it down... every time my husband touched my back.. prick! Also, a part of my dress that I asked them to shorten but the alteration women kept saying no we should bustle it, it will look better that way, over and over... ripped off my dress within an hour!! I realized she just meant it would be EASIER for her to bustle then shorten. Luckily you couldn't even realize and my wedding planner were ready to sew it back on but I just said don't even worry about it.
Also, one BM was "accidentally charged" $30 for a hem, that she didn't get, good thing I caught that.
I know I may have just went off on a tangent but that is how upset I am. I have never reviewed anything before, and I just had to review them. Its not like I can ask for my money back now or do anything about their alterations service... I can just share my experience and hope other learn from it. Don't waste your time going there . There are plenty of bridal salons on Long Island that will have the same selection, and hopefully better service.
I wanted to give them ZERO stars for everything, however there was a small bit of responsiveness, professionalism and flexible when it came to not charging for the bust alteration and finding a solution and fixing the flowers only dress.