1 out of 5.0
Quality of Service:
1.0 out of 5.0
Professionalism:
1.0 out of 5.0
Flexibility:
1.0 out of 5.0
Responsiveness:
1.0 out of 5.0
Value for Cost:
1.0 out of 5.0
Bryan is an excellent videographer. He has a great eye and listens to what you want. The day of my wedding, I didn't even know he was there! No cameras or lights in your face. Once I saw the footage, I was amazed at how much he captured. I had a large wedding and therefore had 2 videographers and they were able to capture every single moment of the day.
He provided us with the raw footage that was really fun to watch and when we got the edited DVDs, they were really great. He does a really nice job of editing the videos. I couldn't be happier with my wedding DVD.
Now you must be wondering why I've given him such a low score. Bryan does not stick to any deadlines in his contract, or any type of acceptable deadline. Per our contract, raw footage was to be provided in 4 weeks and the edited DVD in 2 months. I think we got the raw footage 3 or 4 months after the wedding, though I don't remember the exact time. However, we received the edited DVD 10.5 months after the wedding, no exaggeration. I got married in August and started getting frustrated around January. From January to July, he kept setting unrealistic timeframes when I'd follow up- he'd have it done in 2 weeks, 3 weeks, by March 10th, etc. Everytime he set a timeframe, I'd follow up on the last day only to have another timeframe set. This went on for 6 months until I received it. Had he set my expectations from the beginning it probably wouldn't be a problem but I was not happy. I think weddings are like a secondary job to Bryan because he always seems to be working on TV shows and stuff. What he fails to realize is that you can throw all the big names and TV networks at me as you want...I don't care!!! I want my wedding video!!!
Now my sister is getting married this summer and my dad signed Bryan again, now that we know what to expect in regards to timing. He is also withholding some of the payment until the video is received which I had not done. I was shocked to see that his contract still has the same 1 and 2 month deadlines. I was also shocked to see that a 5 minute edit for streaming/downloading was to be available in addition to the raw footage and edited video. I reached out to Bryan to get this for my wedding and I'm going through the same thing over again. He promised it by last week and when I followed up, he said it will be ready at the end of April.
Long story short, Bryan is a great videographer and the finished product is excellent but it is very frustrating waiting for it and constantly being promised false deadlines.