0.9 out of 5.0
Quality of Service:
0.5 out of 5.0
Professionalism:
1.0 out of 5.0
Flexibility:
1.0 out of 5.0
Responsiveness:
1.0 out of 5.0
Value for Cost:
1.0 out of 5.0
I Had a very bad experience working with Caitlin, and I'm writing this review because I don't want the same thing to happen to another bride.
I'm very busy at work so I thought hiring a planner would be ideal. But she ended up being more work then help, I ended up doing most of the work myself. She did not response to my e-mails in a timely manner, sometimes it would be days until I would hear back, I should've known better from the start. I think she is way too junior although swears herself she is a pro whose done many weddings. If I would be you I would save my $ on this one I don't want any other bride to go through what I did. But I did love all my other vendors. Also her negotiations was joke, I negotiated better then her, she didn't even try. she did not know my expenses never asked, I sent her everything and ended up doing all the contracts and correspondence myself. I was really unhappy with her and on my wedding day she showed up 3 hours late to my hotel where she says I did not need her, in flip flops and ended up doing almost nothing except being on the berry on the side. Even my other vendors were shocked she was supposed to be my planner and my family too. What a dissapointment and a big waste of time and $!!! I asked for a refund she said I don't do refunds, she sucked!!!
> I strive to make all of my clients happy.
This particular client hired me to give her my input and advice and when she didn't like it or didn't want to listen she blew me off and disregarded what I said. For example, her budget was tight and I told her she could spend no more than 1k on a dress, she came back with a dress for 5k.
Payments are not refundable after I have completely rendered my services. At the end of her wedding I got a thank you card and gift. The card said thank you for all of your help. I made sure that everything got from the hotel to the ceremony and reception and when someone left something behind, I got in the car and drove back. It wasn't until 4 days after her wedding that she told me that her sister in law stood in the wrong place and because of that she wanted her money back.
I didn't show up to the hotel while she was getting her hair and make up done because as she says in her post, she didn't need me then. I stayed for her entire wedding. I was with her from 12:30pm to 12am the day of.
Again, I strive and succeed in doing the best for my clients. Every once in a while you get one that over spends and tries to recoup some money by blaming a wedding planner because their services seem intangible in comparison to the photographer.
Lesson: If you feel like things are not working out with a particular vendor consider switching.