CYMBELINE & L'Fay Bridal

CYMBELINE & L'Fay Bridal

Phone: (212) 6711-051
5 E 19th Street, New York, NY 10003
Overall Rating

Customer Reviews

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Anonymous
[Private]
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I LOVED my experience at Cymbeline! I made a last minute appointment and they were able to squeeze me into their schedule and were extremely accommodating. Renee is amazing and makes you feel so comfortable and special! Anyone in NYC looking for an intimate bridal salon which will listen and give you the best service and quality should come to Cymbeline. Such a great experience!

Michelle
9/28/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I cannot say enough wonderful things about my shopping experience at Cymbeline. It was my first time shopping for a dress and though I was nervous I came prepared with photos of the styles I was looking for. Ivy seemed to immediately understand my personality and style and found a handful of gorgeous choices. She did not rush me or make me feel pressured and made it an amazing experience . I fell in love with dress #2 (Ivy's selection, I might add) but was not ready to make a decision before going to my next scheduled appointment at Kleinfeld. 2 hours later I was running back to Cymbeline and their amazing customer service and stunning selection. Ivy was even able to get the dress of my dreams in my budget. Cymbeline can't be beat.

Eowyn
9/14/13
star 4.9 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
A lot of the Cymbelline stock is on the expensive side, but I told Renata my budget and she didn't let me pull dresses that were more than 2 or 3 hundred over it, and had suggestions of alternate, similar, dresses when I expressed interest in a more pricey gown. I believe that much of the stock is in the $2000 - $5000, making them more spendy than cheap - but you get your money's worth in gorgeous materials. If you can hit a sale here then you'll hit the jackpot. The dresses are all really really beautiful fabrics (real silk organza and chiffon, english net instead of scratchy tulle, italian silk taffeta and Alcenon lace) and even the ballgowns are light and airy instead of super heavy. No, You probably won't find a gown with a skirt reminiscent of the civil war, but the dresses are couture, bohemian, vintage, chic, and modern all at once. Renata pulled like 10 gowns for me, which was fantastic. Renata pulled things within my budget and allowed me to try on many different styles just to see how they'd look on. One gown she pulled was obviously a $4000 gown, but it was a new sample that had been marked down to $1000 because they had ordered too many samples. This ended up being the gown I chose. During the whole time I didn't feel pressured or rushed at all, Renata was encouraging and helpful, and got their tailor to come discuss what would need to be done to the dress to make it fit. The only thing that could have made the experience better would have been if they'd offered water - I didn't realize how thirsty I'd gotten until she was running my credit card for the deposit. The entire time I was their the staff treated me with respect, and Renata focused on me and my needs continuously and really listened when I told her what was working and what wasn't. This was a great experience and I recommend it to any bride in NYC or travelling to NYC. You'll need a real budget, but these are gowns worth the money.

Anonymous
[Private]
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I fell in love with the store and all people there , they were perfect. my consultant knew exactly what was perfect for my body type . they were also very patient with the grout of people that where with me :)i definitely recommend Dresses are beautiful and unique .....

Anonymous
[Private]
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I purchased my gown from Cymbeline L'Fay in January. With my mum and sisters overseas, I was a bit scared of the process so two friends helped me out. After visiting some of the bigger salons, from the moment I walked into Cymbeline I knew it was different - small, attentive, and on a Saturday afternoon, we had the place to ourselves! Renata helped me during my first appointment and she let us go crazy, letting us pick them ourselves to try on. One of my friends picked a dress off a mannequin, which when I tried on, made me feel like a stunning, beautiful bride - it was THE dress!There were no tears, I just felt beautiful and it was so easy to imagine myself doing my first dance in that dress! Renata was extremely patient. She knew before I did that I would come back, and happily waited while I called my mum and also understood when I said I needed to sleep on it. The next day I called them back to make an appointment, they fit me right in for Monday and this time I went alone - Ivy the manager helped me out as Renata was on leave, and she let me try a few other styles to reinforce that the dress I picked was indeed the dress for me. She stayed late to help me process my order and was super flexible about some modifications I wanted to make the dress truly mine. The alterations lady happened to be there and she was also super flexible when I discussed what I wanted done. All for a VERY reasonable price! I'm very excited about the gown and I'm looking forward to when it comes in. The designs are beautiful, the staff are absolutely wonderful and I highly recommend them. A colleague of mine is also getting married, so I told her to go to Cymbeline - she was bowled over with the designs, price and service so she also just purchased her dress from Cymbeline. All I can say is a big thank you to the staff for turning what I thought would be a scary process into a wonderful experience!

Gali
5/10/13
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I arrived to Cymbeline after visiting a number of places including Pronovias where I had an absolutely disappointing experience. From the minute I stepped into Cymbeline & L'Fay on 5th Ave and 19th St I felt welcomed and that their only goal is to help me find the perfect dress for me. Renee, my consultant, was extremely professional and responsive. She truly listened to me and helped me narrow down the options to a few dresses that were closest to what I was looking for. When there was a part of a dress that I didn't like, they right away agreed to alter it to something that I want. Just for comparison, when I asked for a very minor addition to the straps of a dress at Pronovias, I received the answer that it is absolutely impossible. Renee gave me her honest opinion and helped me into and out of dresses until I found THE ONE. Thanks to Renee's professionalism and patience an otherwise very stressful processes became very positive and pleasant! I can't wait to wear my dress and that's exactly the feeling I was hoping for after making such an important purchase.

seyoki and eugenekimdpm
5/4/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
At first, I was hesitant to follow the instructions of making an appointment on line thinking my info will just get lost in the shuffle, but Renee personally emailed me right away with available appt times - hardly any wait time. The quality of service was also very impeccable. Whatever your budget is, they treat you like you're the only bride. The dresses were all beautiful as if they were hand-picked. Not only good customer service, I was very impressed with Renee's expertise and taste, she helped me finalize my choice - surprisingly, ended up choosing a dress completely opposite my taste. She helped me pick a dress, not only beautiful, but perfect for my body/look. The price was also unbeatable! Overall outstanding experience!

Vanessa Masalias
4/6/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My experience at Cymbelline was amazing!!!!! I went to many stores in New York before going to Cymbelline and the best experience ever was at this store. The personel is amazing, specially Renee. All the staff are so sweet and careful for the brides. I really recommend to go to Cymbelline because you will find the perfect dress for you!!!!!

Michelle G.
8/4/12
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I had a wonderful experience at Cymbeline. The dresses were beautiful and the service was wonderful! I am so glad that I found my dress at Cymbeline, as I look forward to going back for the fittings! Both Renata and Margaret were patient, helpful and extremely reassuring! I also had an opportunity to meet the seamstress in advance, and I feel extremely comfortable that she is going to do an amazing job for the fitting. Overall, it was my best experience trying on dresses in Manhattan!

Lindsay
7/21/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I LOVE CYMBELINE. In my quest for the perfect wedding dress I must have gone to oh, I don't know, about 10 stores in 3 cities and tried on about 70 dresses. Yes, I was that indecisive monster of a bride. Don't judge. Enter, Cymbeline. I slipped on a dress and fell in L-O-V-E with the top. It was stylish, it was sexy, it made me look like a waif... oooh girl, I could go on forever. The top was, and is, the shit. The bottom of the dress however was NOT my style. At all. In fact, it sort of killed the entire dress for me. Bummed out, I tried on another dress with a skirt I loved... it was fun and airy and free... and, shock me shock me, it came with a lace top I hated. Instead of feeling sexy and skinny, I felt lumpy and vanilla up top. UGH!! What was a bride to do?! Well if you watch Say Yes to the Dress (and if you're a girl in a relationship or newly engaged, you definitely do) you know the answer. Frankendress. Take the top of one dress and stick it on the bottom of the other! Voila! Easy right? Randy does it all the timmmme on Say Yes... Turns out, in reality, not so easy. Cymbeline the design house has a strict no-pattern change policy. It seemed that dream Frankendress was going to slip out of my hands... but then, a miracle! Ivy and Renee in the store talked it over and said they could order the fun skirt dress and extra fabric for the top of the fun top dress -and then their seamstress, Amy, could MAKE Frankendress there for me AND they could stay within my dress budget (a budget that the consultants at Kleinfeld's always seem to struggle with - read: not baller). Scary? You betcha. Did I do it? Hell yes. So... how did it work out you might ask? Well, after only 3x fittings it turned out PERFECTLY. My dress is SICK; it fit like a glove, and I felt like a Stylish-Sexy-Waifish-Airy-Fun-Free bride. Every NYC bride should go to Cymbeline to look for their dress. Even if you don't find it there, the experience you will get during your search is worth the trip.

Brianne
5/21/12
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
From start to finish I had a wonderful experience working with Ivy and Amy (seamstress) at Cymbeline in NYC. I went on a whim after I got an email that the store was having a trunk show and reading great reviews about working with Ivy. The intimate boutique erased any fears I had of shopping for a gown in a huge store. After trying on a few gowns that were nice but not for me, Amy brought out a lace dress she was working on. It wasn't much at first but my gut told me to trust Ivy and Amy so I walked out of the store after purchasing a concept of a dress. Over the next year and a half they listened to me and finished the dress so that it was even better than I could've imagined. I was head over heels in love with my dress and I would never have had the wonderful experience or result without the crew at Cymbeline. I still get compliments on my dress! Everyone I've encountered at Cymbeline has been lovely and I couldn't speak more highly of my wedding dress experience and how special they made it for me. Thank you!

Kerstin
5/20/12
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Amazing designs and I was lucky enough to find mine during a sample sale. Everyone I dealt with was amazing, and their seamstress is like a machine. Had some troubles with the sash I paid for though (in stock, not in stock, waiting for me then no longer available). In the end I got something that worked better so it was't a problem but the back and forth was unprofessional in my book. Still love them though:)

Silvia & Stanley
1+ year ago
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Great service, unique gorgeous dresses at a good price!

Anonymous and Paul H.
1+ year ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Best bridal salon experience!!! Go there if you want to be treated like a real person and not just a commission check. Everyone who works there is incredible! They don't rush you and get upset if you want to try on more than three dresses. Absolutely no sales pressure! I love this salon! A must visit! They do alterations in house and it couldn't be easier.

Sandra
10/22/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
WOW! Walking in there, they knew what would look good on me more than I did. I didn't even want to try on the dress they suggested and once I put it on, I didn't want to take it off. The whole experience there has been such a pleasure! Everyone is so kind and know what they're doing from Renata, Ivy and Amy (the seamstress).

Meg092511
9/25/11
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
If you're a New York bride looking for a wedding dress, you can't miss Cymbeline! The sales staff was helpful, and we had so much fun shopping for my gown! I had been to about 10 stores prior to going to Cymbeline, and every dress I tried on before made me feel like the dress was wearing me. But at Cymbeline, I found three wonderful contenders. The dress I settled on was on sample sale, and it fit like a glove. It was $1700, slightly over my budget, but worth it! I actually didn't even need it altered-- I know, unheard of!-- so I didn't have any experience with the seamstress. But, the best part: as much as I loved my dress, my husband loved it more. I will never forget his face as I walked down the aisle! I had been planning on donating my gown to a charity shop after our wedding, but he actually took it himself without my knowing and had it preserved, saying, "Honey, there's no way you're giving THAT dress away!"

Maggie
9/24/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
It was the best kind of wedding dress experience. The women at Cymbeline are so involved and helpful, from the managers to the sales associates and the seamstress is the best! I couldn't have asked for better, it was above my expectations. Cymbeline was the first place i went and i didn't want anything else after seeing their gowns. I can't wait to send some pictures so they can see the way it all came together!

kermitt
9/18/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Not only was my dress AMAZING, but they altered it perfectly, which is hard to do with lace, and I never had any doubt that it would be done in time, even with less than a month between my last fitting and my wedding day! And a hurricane!

KisaV
9/16/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Cymbeline's is a small boutique, selling only her own gowns. If you like her gowns on line, you will not be disappointed when you go there. The showroom manager, Ivy, is wonderful to work with and the seamstress, Amy, is excellent. I was totally satisfied with every aspect of the gown and service

joNYC
8/13/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My experience at Cymbeline really was a dream come true. From the moment my mom and I walked in the door, Renee was very professional, energetic and courteous to us. I generally told her what I was looking for, though I really had no idea as this was the first proper dress appointment I had. The showroom is absolutely beautiful and I believe has something for any bride's tastes. I thought that I was initially into a lace dress but after trying on about 3, I realized it wasn't at all what I wanted. Renee was very patient with me and eager to find a better fit - as soon as she sensed I wasn't feeling a dress she would zip off and return with something better. She even let me do a bit of browsing myself to get an idea. After trying on about 12 dresses, Renee brought my IT dress and I was blown away (it was a sample and it fit like a glove - a total steal). I was so excited! Additionally, she has great presence with moms/guests - my mom wanted something over the top while I preferred simple and classic and she brought out the perfect accessories to accentuate the dress, satisfying both me and my mom. A few weeks later I had the typical bridal nerves and had to see my dress again - I came one day during lunch and had the showroom to myself. Ivy treated me just as well as if I were a new customer and catered to my every wish - she tried on several veils, earrings, etc. and got my excited about my dress all over again! I highly recommend Cymbeline to any bride looking for a beautiful fabric, elegant style, and best of all - unpretentious service.

Leslie
7/23/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I heart Cymbeline! It's kind of a hole-in-the-wall, but you will not be disappointed.

slgunn
6/26/11
star 3.9 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 3.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I absolutely loved my dress and they staff was extremly freindly. The veil i ordered was ripped, and i had to settle on one slightly off color which was only noticable to me, but still alittle upsetting. I had also ordered some of there accessories that i was promised would be in before my wedding and they never were, another little disappointment.

> Thank you very much for sharing , can we please have some pictures send to us as well, I apologize for small mistakes we made along the way .... we are trying to get better every day :) We would love to know more about accessories that were late so we can fix that problem for all future Brides Renee at CYMBELINE
Yesh
6/16/11
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
Cymbeline has a beautiful line of dresses. It was hard to settle on one dress but in the end your body tells you which one is the best for you. In the course of this hard decision, it was genuine support that I received from the team at Cymbeline, particularly Renata. The dress came on time, and I did not experience any significant delays in its tailoring. But, pls note that my dress needed minimum effort in that regard. Overall, I was absolutely confident of my dress and it was a very nice feeling. Thank you, Cymbeline!

gnoteproductions
5/14/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got the Daylice dress from Cymbeline, and it was ahhhhhhhmazing!!!! I was so in love with my dress, and they also did incredible alterations for me, changing out the back lace up of the dress to make it more feminine. Ivy is fantastic, and it was a wonderful experience. I got SO many compliments on my dress on my wedding day!

Jackie and Yoshi
9/25/10
star 4.3 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 2.5 out of 5.0
I purchased my dress at the NY Cymbeline Paris store. The service here is great! I was extremely happy with the seamstress. She does wonders! and she created an amazing bustle for my dress! She can really do anything and gets it right the first time. I think her name was Amy. Ivy was the salesperson that helped me and she was great too. She didn't push me to buy the most expensive dress. She really just wants you, the customer to be happy with your purchase. I even bought a bracelet there that they altered for me. I spent a little more $$ on the dress than I wanted but I was so happy with the way it turned out!

Allison
6/25/10
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I bought a sample gown from Cymbeline Paris. I actually thought I had found my dress at another shop but still had an appointment at Cymbeline and decided to go. Thank goodness I did because Ivy, the saleswoman, picked out a dress that fit me like a glove. I barely went into describing what I was looking for and Ivy pulled a dress she wanted me to at least try. Needless to say, it was my gown. I was eager to find a dress with off-the-shoulder sleeves, something soft, but it was too hard to find. Cymbeline has a seamstress that was able to mock up what I was looking for and we were able to add them to the dress. Cymbeline was super flexible and Ivy did a great job at listening to what I was looking for and not being pushy (what a relief when gown shopping).

mitra_sedehi
2/27/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Everything about finding and buying my dress at Cymbeline was a pleasure: wide array of styles; helpful sales staff; reasonable prices; meticulous alterations and a relaxed, intimate and friendly atmosphere. They did not try to upsell me and they were able to help me find a dress that was both flattering and unique and within my budget. If you aren't into a big bridal emporium like Kleinfeld, Cymbeline is a great choice for you.

nvwilson
2/20/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My couture dress was amazing!