4.5 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
4.5 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
4.0 out of 5.0
Value for Cost:
4.0 out of 5.0
I booked Donna through a recommendation from my hair stylist and couldn't be happier with the results. Although her prices are a bit higher than average, it's worth the splurge—my makeup looked glam yet understated, like the best version of myself (rather than render me unrecognizable). She also did the makeup for two of my bridesmaids, my mom and my grandma, who all looked fabulous, and she budgeted her time perfectly. My only knock is that she never communicated to me that I would be responsible for buying my lipstick and lip gloss for touchups (she forgot to send me a list of products she'd be using after booking, so this never came up until a week before the wedding). It wasn't the end of the world since she uses MAC products, which are readily available, but it also was not something I wanted to deal with just a few days before my wedding! The end justifies the means with her though, so if you do decide to book, just make sure to ask for your product breakdown!
> I am pleased that this person was happy with her service however I must reply to the statement.
In my defense, the lines for communication are always open. I am always within reach and always return emails and phone calls in a timely manner. It is stated after the trial is complete that I will record all products used during said trial. The contract is presented, read by the Bride and signed at that time. There is an opportunity to obtain product information at that time of which the Bride would be responsible for. I do not supply touch up products and that is also stated at the trial upon the Bride's inquiry. If product information is not asked for I do include a list of needed items with my confirmation. My business hinges on the satisfaction on my clients and I am truly interested in meeting all needs big and small. - Donna Gianfrancesco