2.8 out of 5.0
Quality of Service:
3.0 out of 5.0
Professionalism:
1.0 out of 5.0
Flexibility:
3.0 out of 5.0
Responsiveness:
3.0 out of 5.0
Value for Cost:
4.0 out of 5.0
Unfortunately, this is the one vendor I used that I would not reccommend.
Leading up to the day, everything was great. Tommy was really easy to work with, very professional, competitive prices, nice cars etc.
Day of the limos all arrived on time, everything was great. The drivers were nice, very helpful etc.
We had 3 issues:
#1- When it was time to leave the church for the venue, we were running 30 minutes late so the driver told my husband we would have to pay an hour over time and he needed the money right then. He was rude about it but whatever day of you have to let it go and not let it affect your day.
#2 - At the end of the night is where we had the real issues. There was one limo that was driving my parents home at the scheduled pick up of 11:30pm. At 11pm the driver takes it upon himself to enter my venue as I'm saying goodbye to guests, cut off my guests, to tell me that if the passengers don't get in the car right now there will be an overtime fee. The guy was literally in my face and RUDE. COMPLETELY UNACCEPTABLE BEHAVIOR!! He then complained the whole way dropping my family off.
#3 LIMO no. 2 dropped off my husband and I first and then was making multiple stops after that to drop off family. This was again all prearranged and we had even paid for the tips in advance so we wouldn't have to deal day of. With this limo Tommy told us to give the guy an extra 100bucks or so that night since he was making extra stops but his full tip was included in our price along with the others. When he dropped us off and my husband gave him his EXTRA tip he started complaining that it was no where near enough. My husband explained to him that we had paid their tips in advance and this was extra. Again, RUDE. Turns out Tommy hadn't given them there tips yet. When my husband called to complain, we were told they would take care of the tip for our limo to the airport. big deal.
So there you have it. Like I said up until the end of the night things were great but what bride what's a driver in her face telling her the limo needs to leave. It's just unacceptable.
Luckily, that was the only glitch in my entire day with any of my vendors.