0.1 out of 5.0
Quality of Service:
0.5 out of 5.0
0.0 out of 5.0
0.0 out of 5.0
0.0 out of 5.0
Value for Cost:
0.0 out of 5.0
As a bride who loved wedding planning and used all sorts of resources such as wedding bee, the knot, project wedding, style me pretty, and of course wedding wire, I was extremely disappointing and surprised by how extremely MISLEADING the reviews were on Dress My Chair. The other reviews here about Dress My Chair must either be about an entirely different company or service because my experience with this company was an absolute nightmare.
To-be brides beware! I am fully entitled to believe that most of the positive reviews for this company were achieved through BLACKMAIL! Don't settle for superficial one or two-word reviews that simply say "Awesome!" or "Great service!". If you want a real review, I will give you one:
From the beginning DMC never gave us a single moment of professional service. I called over and over again just to get in touch with a designer. I was contacted by Jennifer, who sounded like she was really busy and disorganized when we spoke and couldn't wait to get off the phone....it turns out she will ALWAYS sound this way.
We went all the way out to their very messy show room on Monrovia. Everything looked stale and dusty. We felt constantly pressured when Jennifer spoke to us as she kept bragging about how great the company was, how they even rented to other rental companies, how the prices everywhere else would be double, etc. We did find things we liked, and since I had done my research and knew the prices she quoted were great we signed a contract with them. The beginning of the BIGGEST MISTAKE and the BIGGEST REGRET of our wedding.
Throughout our wedding planning process, we wanted to add items here are there. It took half a dozen emails and a few phone calls just to get in touch with them-- I felt like I practically had to beg them to take our money. Which they did. Finally one time when Jennifer found the time to call and talk to me about making additions to our contract she asked me stay on the phone for over half an hour while she was half engaged in a conversation about the items I wanted. Getting tired of the phone conversation, I got off the phone before carefully having her itemize every charge of the new additions we had made. FIVE minutes later my fiance calls and says that a mysterious over $600 charge had shown up on our credit card. We immediately call and email Jennifer back saying we wanted to go over the charges and that we were confused throughout the conversation. Jennifer immediately became extremely offensive saying "I have you on tape" and that she read me the charge and the contract says NO REFUNDS NO EXCHANGES. I was crying and found myself apologizing to HER, but she continued to be rude and hide behind the fine print on the contract that says once charges are made (even if you never knew about them and they weren't specifically read to you) they will never let go of your money.
Suddenly we found ourselves over budget and forced to appease and smile thanking the company that was robbing us. At this point we just wanted them to deliver the items and forget about the whole situation. But it's not over.
Now get this: When our wedding was over and our wonderful and trustworthy venue carefully collected and packed up all the linens and lighting, we went out of our ways to return the items on a day they were open. When returning the items, all of items we rented were accounted for (to the disappointment of the company I'm sure, their lost items cost is exorbitantly ridiculous, if you think you are saving money, one lost item will set you way over budget) , except, Jennifer claims, one laundry bag (for packing the linens). She claimed this missing laundry bag would cost us $100 but she had the AUDACITY to say she would make an exception and cancel the charge if we wrote a positive review! What do they think wedding wire is? There was no way I was going to sacrifice my dignity and integrity to bow to a company that has treated us like crap and wants to BLACKMAIL us into giving a positive review.
I am not the only disgruntled customers. Bride-to-bes sure to check ALL if your sources! The yelp reviews about this company are SPOT ON. http://www.yelp.com/biz/dress-my-chair-arcadia
I really wish I had cross-checked this company with yelp before I decided to use them...so please learn from my mistake.
BOTTOM LINE: I would give negative stars if I could. If you want to be treated with dignity and respect do not consider this company. If you want a flexible and professional quality designer, do not consider this company. If your time, money, and sanity is precious to you, do not consider this company. If you want to be crying a few weeks before your wedding, be yelled at by your vendor, overspend when you are on a budget, have a NIGHTMARE both BEFORE and AFTER your wedding then perhaps give them a call. I guarantee one call and you will know what I am talking about.