2.4 out of 5.0
Quality of Service:
1.5 out of 5.0
Professionalism:
0.5 out of 5.0
Flexibility:
3.0 out of 5.0
Responsiveness:
4.0 out of 5.0
Value for Cost:
3.0 out of 5.0
One of the two afternoon pickups ran late on Saturday, the girls were late and then the driver got lost on the way to The Waterclub. The driver wanted me to pay the overtime at curbside, I said we'd work it out later, after all they had my CC on file, but he insisted. I needed to get inside and deal with the wedding. If the driver had not gotten lost, and if he listened to me while I was talking to him in route, they would not have been late. I might have still owed them something, but having prepaid and under the pressure, I wanted t resolve it later, not curbside. I called the office and Valerie agreed we'd settle up or work it out Monday.
Later that same night, just after 1AM, the driver who was bringing my daughter and son-in-law back to the hotel asked them for me and refused to start the trip to the hotel until he saw me. The driver insisted that if they did not find me, that they pay the overtime for the earlier trip. My daughter was not feeling well and my son-in law wanted to get back to the hotel. He conceded to the pressure the ex-cop driver put on him and agreed to stop at an ATM to pay the extra I owed him and the driver proceed to bring them back to the W Hotel. I found this out on Sunday and left an angry message. I was not particularly rational, a month later and I still want this company to suffer for how they treated my daughter and son-in law. I have had a few arguments by phone with the owner, Joe, who insisted my son-in law volunteered to pay the overtime and leave my passed out daughter in the limo while he went into a bank to get their lousy $100.
I am waiting to to see it the TLC will fine them, if not I will file a complaint with the Department of Consumer affairs. I will share the facts about this event monthly until I am satisfied this company won't ever treat newlyweds like they treated mine, ever again.