3.8 out of 5.0
Quality of Service:
3.5 out of 5.0
Professionalism:
4.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
3.0 out of 5.0
Value for Cost:
3.5 out of 5.0
Loretta and Angela did the hair and make up for my wedding party and our parents. Angela was wonderful. Everyone loved what she did with their hair. Loretta, however, was not able to create the look my bridesmaids and moms wanted. Even after repeatedly asking for certain adjustments (higher buns, less curls, etc), she was unable to do it. Their make up skills are pretty basic. So I would not recommend this for hair/makeup for the bride. For the most part, they were pretty professional. My only complaint is how long it took for Loretta to reply to my emails. There were times when it took two weeks before she replied. And she was a little disorganized with the bill. On two separate occasions, I had to remind her that we had done trials, where 50% went towards the deposit. Other than this, I have no complaints.
> Kimberly, We are so sorry to hear that you were not completely satisfied with our services. We wish you would have voice these concerns to us during either of the two events and trials you contracted us for so it would give us an opportunity to make sure everything was perfect for your wedding day. We are surprised that your bridesmaids were dissatisfied with the services we provided since all the feedback we received during the trials and the two wedding events were consistently positive. We have over 6 years of experience working with numerous brides, bridal parties, famous fashion publications and designer shoots. It's our priority to listen and put our customers desires first and although we are saddened that you were not completely satisfied please know we take every one of your comments seriously. Thank you Kimberly for your review and we definitely welcome you contacting us if there were any other suggestions you have for us. You looked amazing as did your girls and we wish you and your husband loads of happiness and success. Thank you again for choosing Embellir Artistry as your beauty team!
Congratulation and thank you again