1.9 out of 5.0
Quality of Service:
1.0 out of 5.0
2.5 out of 5.0
2.5 out of 5.0
1.5 out of 5.0
Value for Cost:
2.0 out of 5.0
Beware of ordering invitations through Exclusively Weddings.
1. Be sure you have a lot of time to wait. In my case, although the website for the invitations I ordered said 10-14 business days turnaround time, after I ordered and asked for proofs, the window became 21-24 days (or something around there). I waited a week for emailed proofs, and while I was fine with having a PDF proof, I know for a fact that it does not take one week to turn around an email proof. That should be 2 business days, maximum.
2. Be sure you have a lot of time to wait on the phone, and be prepared to call back when you get disconnected. The same applies for their online customer service chat "channel". Once I saw that the print job was going to take far longer than I'd anticipated, I called to cancel the order (I needed the invitations to mail by a certain date to give my guests adequate time to respond). Only upon threatening to cancel the order was I told the job would ship within the window that the web page advertised. When the order status was not updated on the website, upon calling back a 3rd time to go over it again, I was disconnected twice, and my chat session was terminated at least 5 times.
3. Be sure to check the order once it's received--IMMEDIATELY. Upon receipt of my invitations (which came exactly when they said they would arrive after I'd complained numerous times), the printing on the outer envelope was incorrect. It reflected another person's return address, and therefore, the envelopes were unusable. By extension, this completely put me back to the original problem of my needing to mail the invitations by a certain date. When I called back to tell them the problem, because it was Memorial Day weekend, I was told the earliest they would ship out was the following week, "but maybe sooner if they could". The customer service agent then began explaining to me how FedEx worked, and how no one would be able to get the order out to me sooner. Not my problem, as far as I was concerned, because if ANY quality assurance had gone into the processing of my job, I wouldn't have been on the telephone with them for the 7th time. By that point, I was fed up and asked for a refund rather than wait to receive the right envelopes.
Bottom line: the prices are right at this establishment, and if you order WELL in advance of when you need your invitations, you will probably feel like you got a deal. The invitations I received and all of the other printed pieces came out fine. However, in my opinion, "you get what you pay for". Buyer beware.