FineStationery.com

FineStationery.com

Phone: (888) 8083-463
201 West 14th Street, Wilmington, DE 19801
Overall Rating

Customer Reviews

Please Let This Vendor Know You Found Them on the Eventwire Network
Robin
10/19/13
star 0.3 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 1.5 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 0.0 out of 5.0
Beware of this company.They overcharge (you can go direct to their vendors), they don't follow up on rush shipping commitments! I had a horrible experience with

Arden
6/29/13
star 4.6 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I purchased Crane & Co wedding invitations through Finestationary.com I really liked how easy it was to customize the text/fonts on the invitations. It was nice to be able to instantly see how the final product would look. I found customer service to be both friendly and helpful. The typesetters were always very quick to churn out a proof and include the changes I requested. I went through at least 6 proofs each for the invitation and response cards each, so I greatly appreciated their patience. My only criticism is that it took finestationary.com a lot longer than estimated to print and ship my invitations. You are supposed to tack on 2-3 days to the expected shipment date if you ask for typsetters proofs with your order. In my case it took them an extra 8 business days. This was somewhat disappointing.

Robert
12/25/12
star 1.1 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 2.5 out of 5.0
Flexibility: 1.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 2.0 out of 5.0
This web site has not delivery tracking. They do not repsond to emails for a week after the order is placed. They are open limited hours. All calls go to voice mail, and not return calls. I ordered $2000 imprinted Christmas cards and once the order was placed could get no information. The order came in two shipments a week apart. After the order is placed you are on your own to hope everything comes in time.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Really easy to access ans the website is so easy to use. Love how easy it was to create the invitations my own custom way.

bergdorfs
5/12/12
star 1.4 out of 5.0
Quality of Service: 2.0 out of 5.0
Professionalism: 1.0 out of 5.0
Flexibility: 1.0 out of 5.0
Responsiveness: 2.0 out of 5.0
Value for Cost: 1.0 out of 5.0
I had initially high expectations because the website was easy to use and I was willing to pay more for the quality. I have since been disappointed. The invitations that I received did not match the proof that I approved, and although everyone has been helpful along the way in getting it sorted out, it is nearly two weeks from when I first received the order and I still don't have replacements. This is just time I don't have. I wouldn't use them again without allowing a lot of time for them to correct any mistakes they make.

Anonymous
1+ year ago
star 0.5 out of 5.0
Quality of Service: 0.5 out of 5.0
Professionalism: 0.5 out of 5.0
Flexibility: 0.5 out of 5.0
Responsiveness: 0.5 out of 5.0
Value for Cost: 0.5 out of 5.0
I made a $400 purchase for photo mount cards. The adhesive for the photos mount was defective. The photos would not stick. I called Fine Stationery and was given the run around. They kept saying they needed to get in touch with the manufacturer to find out why the adhesive was defective. In the meantime, I had a time-crunch on my hands. I had to go out and buy double sided tape and re-do each card. Huge expense and terrible disappointment.

Andrene
10/1/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Got my menu cards from this site. Service was great and prices were very reasonable.

argee
8/16/10
star 0 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 0.0 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 0.0 out of 5.0
friend recommended to me; great website, pretty easy to use; you could request a sample to get an idea of the quality of the paper. my choice was basic -- the invite turned out a little better than i expected and the envelopes are just okay. MY BIGGEST COMPLAINT IS THE "LOGO"/"ADVERTISEMENT" ON THE REVERSE OF THE INVITE. i am not paying to be a marketing tool for this company and for them to print their website on the back of my invite is insulting. they claim it is standard industry practice for manufacturers to include this info and since this was an exclusive design, their website was included. they would not compensate me or reprint and i plan on covering this info with a sticker -- when i buy a new car i do not allow the license plate frames to be an advertisement for the dealer (unless they want to pay me!) be careful as this info is not disclosed on the website, nor do they think they need to.

emily
7/11/10
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Fine stationary.com was wonderful. When you create your invitiation they make it so easy to see what your getting. It seems like it would be a gamble to order invitations on line, but I have to say it was the best descion I made. The price is just a little high, but our choice of invitations were affordable and much less than the boutique invitation stores that my husband and I went to. Also there's no pressure to get the more expensive cards. They also had great customer service.

jeffhafner
6/5/10
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 3.5 out of 5.0
The ease of using Fine Stationery.com is that you have many options to choose from, you can browse online, and you can order quickly. Their customer service is superb, but ultimately, they are somewhat limited by the fact that they use other vendors to fulfill orders. I would recommend Fine Stationery.com to anyone that is completely ready with text and knows exactly what elements they want in their invitation. If you find a design that you love, it may take a few weeks to perfect the design, spacing, and text of the invitation. Quality of the product was great, though.

LauraI7
5/8/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I did all my wedding paper thru this website. Invitations, save the dates, thank you notes, rehearsal dinner invites etc. It all came amazingly fast and was beautiful. I strongly recommend them.

Denis
2/13/10
star 4.5 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
It is perfect for us. My Friend paid for invitation. She wanted to make sure everything was perfect. I would recommend to anyone getting married! Good Price, Good Quality! After Wedding, I got the vendor infomation from my friend Shawna.

Pamela
1/30/10
star 3.5 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 2.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I loved the final product that was delivered to me during the Christmas holiday but there were problems with my order that could have been resolved in a timely manner. My order was not handled properly but the account manager was kind and gave me her personal attention to rectify the situation. My invitiations were by Carlson Craft and it was the fault of Carlson Craft that my order did not ship as expected. The customer service I received from the managment level was outstanding and they made sure I received my order with no further delay or additional cost to me.

Amelia_Eve
10/31/09
star 3.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 2.0 out of 5.0
The invitations were done on time, as was the online proof. They did look like the picture and the proof, although the proof did not provide enough resolution for me to see the fine points of the typography clearly. When they arrived, I was very disappointed in the quality of the typsetting, as there was no hand kerning or personal attention to balancing our text. Mostly, though, I was dissatisfied with the paper quality. The invitations had a solid orange background, but cheap paper meant that the background was not printed smoothly and consistently, and they were an ugly plain white on the back. The envelopes provided were very flimsy for the card stock invitations, and they felt cheap. I kept them because I did not have time to seek alternatives, but the moral is to always get a sample before ordering online.

avanasco
10/18/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I was really happy and relieved with my invitations. I was nervous about picking my save-the-dates and invitations online but the responsiveness and professionalism of the reps at finestationery put me at ease. The price was fine and I actually received some discount pricing too (25 free invitations with 100 ordered). They often have promotions. I went with a kate spade save the date and crane invitation.

lz
10/10/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great company. The selection was good and the prices were competitive. After placing our order I got an email and then a phone call because of a question. The quality of service was just as good as it would have been in a local store. Everything arrived on time and in perfect condition with a few extra invitations included!

Danita
9/27/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I purchased William Arthur invitations from finestationery.com and the quality was absolutely great. They gave me a guide to writing out the envelopes and 10 complimentary invitations. The proof service is excellent, they even called me to confirm the text after they had sent me a proof. I ordered the thank you cards to match because I was so happy with my first order. If you order something from them in advance, they will offer you exclusive deals later so you can save big on some of the items.

Jennifer
9/19/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I was very pleased with the invitations I ordered. I selected the Rita Renning brand through FineStationery.com. A friend of mine ordered Rita Renning from FineStationery.com for her wedding two years ago. Now, my best friend ordered Checkerboard brand from FineStationery.com for her upcoming wedding. Needless to say, we are all fans!

sandinj
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
One word....oustanding . The invitations we chose were beautiful and exactly what we wanted. The service was promt and they had great suggetsions. Definitely reccommend this vendor to any bride!

KatiegirlMD
5/23/09
star 3.9 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 4.0 out of 5.0
They offer many selections of invitations. Quality product.

violetfemme
10/25/08
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I was thrilled with the selection, and even more pleased with how my invites turned out, they were even better than expected. They were great quality, the value was ok for them. They were very responsive to all of my questions, and great turnaround time.

azofchak
9/27/08
star 4.2 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 3.5 out of 5.0
They're website is great & they will send samples of any of the invitations. The only issue I had was that once I ordered, I didn't hear back for like 4 weeks & then I had to chase them down to see why it took so long. For some reason my order got lost with the manufacturer, Checkerboard, but they shipped soon after in really nice boxes.

May2008Bride
5/31/08
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
FineStationery has good prices, if only because they don't charge sales tax. They have a great selection. We ordered William Arthur invitations on gorgeous paper stock with thermography. I created my own design and asked William Arthur to copy it, but I had to go back and forth with them through FineStationery a million times before they got it right. I really appreciated that the FineStationery staff never got frustrated with me, although I'm sure they weren't making any more money than if I'd ordered something simple. When William Arthur sent me the wrong thank you notes, FineStationery resolved the problem very quickly for me. They were great!

sperschk
9/1/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
It might seem strange to recommend an online vendor for something as important as wedding invitations - and I should pause to say I did go to traditional vendors first to actually see and feel the various manufacturers' options - but this really was one of the best values I have found, with exceptional service. You have all of the same customization options you would find by visiting a traditional location, and you get one-on-one service from a representative there - mine was Jennifer - who I spoke to both over e-mail (constantly) and via phone. I felt very confident ordering through them and knowing I would get exactly what I ordered. They were even great when I needed to place an order for menus at the last minute, and everything was beautifully coordinated.

valerieelizabeth
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This company provided absolutely beautiful invitations at a great price from Rita Renning. After a little bumpy start with them the President of the company himself actually made sure my invitations were not delayed from the manufacturer during the terrible winter storms of 2007.

Shanel
5/27/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Finestationary.com was the best website to order wedding invitations. They have so many options to choose from, and everything can be designed to be specially personalized to your taste. I was so pleased with the invitations I got. I received complements from almost everyone who received one. This would be your best bet!

Janet
3/3/07
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I ordered my invitations from FineStationery.com. I received the invitations promptly and was very pleased with the over all style and quality. Also I am very impressed with the beautifully packaged invitations.

Tyson
5/17/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This website was the perfect choice for our announcements. We could personalize as much as we wanted, the price was great, and we received everything in a very timely manner!

Magdalena
7/21/01
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Nice stock, ok value if you get their printed stuff. The print it yourself designs start at 50 invitations for more than $100. We got the 100 invitations for $80-something. It was simple panel embossed, we took theire writing and just put our names and date. It was all good. Fast shipping (which was free 7 yrs ago) and good value. Paper and font size is limited so it was not as flexible as I would have liked for all the words to fit nicely. Very professional, responsive and high quality of service. We repeated business with them for baby announcements.