3.5 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
3.5 out of 5.0
Flexibility:
3.0 out of 5.0
Responsiveness:
3.5 out of 5.0
Value for Cost:
2.5 out of 5.0
First off, they played beautifully and are very talented musicians. There is a language barrier with the head of the group and we were under the impression there was a set song list for the ceremony. While waiting for us to walk down the aisle, we heard songs we didn't select. We confronted the group via email after the occasion and she didn't seem aware of this song list or thought there was flexibility when playing. We paid the group about $600 for an hour, and most of this time was the ceremony, so about 20 minutes of playing time. The group was also 5 minutes late to our ceremony. Our wedding was over Memorial Day Weekend and we repeatedly reminded them to leave extra time for travel. They were talented, played the important processional and recessional songs, but they pretty much did whatever they wanted for the other songs and came a few minutes late. I recommend that you find another trio for your wedding!
> The client was very happy with the songs requested, except one song which we randomly selected among the ones we played. Our group started to play exactly on time! There is no language barrier, that's for sure. The groom was very happy at the end of the ceremony and then left an undeserved feedback!