5 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
5.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
5.0 out of 5.0
Jackie was part of our wedding dream team & now part of our family. We called Jackie with a special dietary request, & although she did not stock the materials to meet these needs, by the end of the call promised she would figure out a way to make it for us. When we first met, Jackie & Frank made us feel like family. It was like we knew them for years & we were just meeting up with family for some cake, milk & good conversation! At that point, meeting with any other baker was the farthest thing from our minds & we signed the contract. Jackie was so excited to hear our ideas and it seemed like she couldn't wait to bring it to life. She wanted to make sure we had exactly what we wanted while keeping our budget in mind. Jackie made us feel like our cake was the only thing she would be working on for the next 7 months. Communication was frequent & Jackie never made us feel like a bother; she literally couldn't do enough for us. If a new idea would pop into mind, we would text a picture to Jackie & she was immediately on a mission. Jackie would call us with ideas & updates or to let us know she went on a trip to the city & found something great for our cake. She would call to let us know she had a new idea to meet our dietary needs, it was as if she never stopped thinking about making it perfect for us! The hardest part about working with Jackie: flavor selection, they were all so delicious! The day before our wedding Jackie sent a video of our almost completed cake & the tears were flowing, it was more beautiful than words can describe. It was such a gorgeous glitzy work of art. We are still receiving compliments about the beauty and deliciousness of our cake. Jackie made a special side cake & the top layer to meet the dietary needs - that was so delicious, we could have served that to our guests & no one would have known. From the bottom of our hearts, thank you so much for making our dream cake come alive & we love you! xoxo KV&DV