4.4 out of 5.0
Quality of Service:
3.0 out of 5.0
Professionalism:
4.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
5.0 out of 5.0
I got married at a venue where I was required to use one of their preferred vendors. After meeting with three other florists on the list, I finally met with Madison Florist (originally contracted through Dyker Heights Florist). I was very happy with the initial meeting with George, as he was the only florist to execute my vision during the meeting. He took every idea I had and constructed it right before me. He was also the best value for my money, compared to the other three. Prior to the wedding, I met with Madison Florist an additional two times to see the samples and finalize the contract to ensure all items were accurate. They were scheduled to arrive at my hotel the day of the wedding at 1pm to drop off the bouquets and boutonnieres, but arrived early at noon. Unfortunately, I was getting my hair done when the delivery arrived, so I was unable to inspect the items. When I finally did, I was extremely disappointed to see that all of the bouquets (9 total including mine) were completely wrong. The type of rose was wrong and the use of greenery was specifically prohibited in all previous meetings. The florist had a picture of the sample bouquets outlined in the contract, so it is troubling that they could not execute on the day of.
Although I should have given them a lower rating for the mistake, I was very happy that they came back to the hotel and fixed every one of the bouquets to my liking. Specifically, they removed all of the greenery and replaced the wrong peach-colored roses with the correct fuschia David Austen rose, which completely transformed the overall look. The high and low centerpieces, as well as the ceremony flowers were absolutely stunning and captured the vision I was striving for. I received numerous compliments on the flowers.
Again, despite the mistake, I would recommend this florist to a friend due to their ability to fix their mistake within a timely manner.