1.6 out of 5.0
Quality of Service:
1.5 out of 5.0
1.0 out of 5.0
1.5 out of 5.0
2.0 out of 5.0
Value for Cost:
2.0 out of 5.0
I had my wedding at Manhattan Penthouse a little while ago, and although the food (from what I heard) and space/views were magnificent, it was a frustrating experience for us, mostly because of our catering manager.
I had found MP in a vendor listing from a wedding magazine, and knew I had to see the space. Once I did, I was in love. I was looking at venues a year in advance, and although I picked a relatively undesirable date in the winter, our Catering Manager had pressured me right away to put down a deposit as I might lose the date (which in hindsight was probably bull). Nonetheless, I did.
Going forward, planning became a headache. I found our CM very cold and unapproachable, and when the seldom occasion came up that I contacted her with questions, she seemed inconvenienced by them. I ended up not doing a tasting because of her attitude about it. It was okay though, because I didn't feel like I needed my hand held through the process. Then when I wanted to upgrade my menu to give a choice of filet mignon, our CM informed me that it would be $8 additional per person, whether or not they ordered the filet mignon. That was fine with me, but as long as we got to take home any steaks that weren't used. That was our understanding.
Ultimately, our wedding day was beautiful, but did lack some professionalism. For one, our CM showed up very late, despite having to pay her $450 in cash as the maitre d' for the day, so I found myself setting up the tables myself in my gown, to my photographers disappointment. We also never took home a morsel of food. They told us that every single person ordered the steak. Now, I'm not a dummy. I have eyes. I saw people eating the three other options- the chicken, vegetarian meal, and kosher meal. Some of my family has diet restrictions. They were being cheap and were using our paid steaks for another party. We would have even appreciated anything to take home- a string bean perhaps! After the wedding, our friends told us they saw the waiters put down plates of risotto (the vegetarian meal) for seats where there were no guests (despite the waiter having to take someone's order). So because of that, we were charged for 98 people, when we were 100% positive we had 92 guests. During our honeymoon, the CM was e-mailing us to hunt us down for payment on the six extra imaginary guests (that apparently enjoy risotto!). Our CM also left our party about 2 hours before it ended, so we never got the top layer of our cake back- which we had to pay an outside bakery for since they don't provide one. Had our CM stayed for the time she agreed to and earned the fee we were forced to pay, I'm positive we would have had our cake to take home.
I'd be lying if I said it wasn't a headache having our wedding here. I always say I wish I were a guest at my own wedding, because then I'd actually know what the food tasted like. Recently, I went to a wedding at the sister location, Alger House, and the food was outstanding. I finally know what the fuss is about. The space and food are definitely fantastic, but the service and professionalism is certainly lacking. If I could go back in time, I think I'd pick some place else. If you do decide to go with MP, make it clear that you want to take all of your food home in advance. I heard from other reviews during the process that Jeno was very good. I wish I had taken that advice while I still had the chance. Good luck and enjoy your big day!