5 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
5.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
5.0 out of 5.0
We met Betsy after being led to her website by a friend who was doing her own research on wedding cakes. We had previously been led to another vendor on the LES of Manhattan, and sweet...they were not. I already had a poor taste in my mouth (I was not a cake eater growing up, and frankly up until we met Betsy, maybe I had cake 3 times in 25 years), so I was a little hesitant going in. You could say I felt like I was left in the oven a little too long. That absolutely changed right when I walked in the door. Not only did Betsy have her tasting all set up, but was so sweet and sugary towards myself and my now wife. She was open, able, and willing to do anything that we wanted, making awesome suggestions along the way. She even entertained my terrible jokes and my suggestion of making a BBQ sauce cupcake. The tasting was all I needed to get back on track towards sugary perfection. Over the next few months, she kept in contact with us, was extremely prompt with her replies (pet peeve alert), and always asked the RIGHT questions. I think she is very thoughtful, observant, and a fantastic businesswoman who also has a lot of fun with what she is doing. I suppose I have to talk about this before I talk about the wedding...but my wife ordered me a birthday cake for my birthday in July (we got married in October) so this was the first "test", if you can call it that. I have NEVER had a birthday cake since maybe I was 2 years old, so this was a big deal. It was a cornbread cake with frosting...and the best cake I ever ate. It was so great. It was a huge cake, so I shared it with some random people in Bryant Park, and they scarfed it down as well, therefore...I knew everyone would love our wedding cake/cupcakes. Fast forward a couple of months....the cupcakes and cake arrived exactly on time and looked amazing. A lot of people have cheesy cupcakes...these were the work of an artisan. The guests loved them, and since there were a lot, pretty much everyone who wanted took them home, including my mother and sister who raved about the quality. I had a wonderful experience, and save yourself the trips and the other tastings, and please go to Nine Cakes. Trust me!