We ordered a runner at the very last minute for our wedding and it just so happened that it fell right during the time at the end of October 2012 that the East Coast was hit by Hurricane Sandy. Nevertheless they were able to deliver my runner with time to spare for my wedding! The service provided was fantastic and the product as well! I would definitely recommend them and order from them again!

The great reviews and the publicity this company has recently received made me very excited to order a runner for my daughter’s wedding. Like another reviewer I ignored the suspect pricing changes and other warning signs because I only wanted the best for my daughter. Unfortunately, it did not work out. Here are the main issues: •The custom design was placed in the wrong area even though we had communicated the specifications several times. •When I tried to talk to the owner and the other employees they basically told me I could not “prove” our conversations (but I do have the measurements we sent). •When I said that I was going to post my negative experience I was told that their attorney would come after me for libel and warned that they have attorneys in my state. •I asked for a full refund due to the inferior product and my request was refused. It could be that this company has now gotten too big to provide quality runners, unless you are a movie star. Although others had a positive experience in the past I certainly did not and I regret that I used part of our wedding budget for a product that was not what I wanted and that we could not enjoy.

> We are very sorry that you felt disappointed with your experience. We created a gorgeous hand painted aisle runner and matching ring pillow for your daughter's wedding. You NEVER mentioned that you needed to have the runner cut in the middle to go around something in the aisle. Had you told us, we would of course obliged. You neglected to mention in your negative review that we already issued you a refund for your inconvenience. Leaving out this information just shows how you are not presenting the facts as they happened. All day yesterday you sent a series of increasingly threatening emails to our studio telling us that you were going to "ruin our reputation" and that you would be sure it would "cost us dearly". With so many threatening emails, we did contact our attorney and was advised that we could pursue legal action for defamation since everything you are saying is completely false. We have all the documentation to prove it. We feel badly that you daughter's wedding day was ruined for you because the aisle runner was not cut in half. What we can't understand is why you just didn't get a scissor and cut it yourself. Problem solved. Enjoy your refund.

Could not be happier with the quality of service I received. My event's decor was incredibly simple, meaning that splurging a bit for a custom runner put a lot of pressure on it! But my painted runner was all the venue needed to tie the theme together. I was provided with a proof of the design that took my (detailed!) preferences into account, and even matched colors and fonts to make sure that the runner meshed with my printed materials and color scheme! I trusted the Original Runner Company to wow me, and they did!

> Thank so much for the kind review. It is always a pleasure to work with such easy clients and your gratitude makes it all worthwhile. We hope married life is treating you great!

I had a beutiful runner made by The Original Runner. Everything I asked for to be done to my runnner was cared for and more. The owner Julie was great. She was very helpful and accomadating. My now husband was amazed? Worth every cent!!

> Whew, we are glad to hear that your hubby now thinks it was worth every cent. Have you had it framed yet?? Thanks for the review and trusting us with a small part of your big day!

Oh My can you say UNBELIEVEABLE! I am so happy i had them design my runner. It was OUT OF THIS WORLD! they can be pricey but they are so worth it. My design is on their blog its a whole section about how you can take your invitation and make it into a runner. it has green pasiley design and has ACF in the middle. If you wish to check it out please do. I can also send a picture to anyone who wants to see it. It is beyond beautiful and they were wonderful to work with. They had it ready for me packaged and sealed ready to be layed out. 100% amazing!

> Thanks so much for the wonderful review! Your runner was a favorite of ours and it looked perfect in your ceremony. All the best for your future!

I had the privilege of working very closely with the wonderful ladies at the Original Runner Company when I contacted them about designing the ceremony runner for my wedding. Their designers were enthusiastic and very helpful in brainstorming ways they could make my runner uniquely my own. While they have designs, fonts and templates to choose from, I was thrilled to learn that they will also custom create designs. I was able to incorporate one of my own drawings into the final design! Their artists did an amazing job - such talented people! I love my runner so much I’m planning to cut out the painted monogram and have it framed. I recommend this company’s services for the bride who wants an amazing alternative (or in addition) to traditional décor.

> Thanks Ashley! We loved your runner too and I know the artist that worked on your project really put her heart into to it for you. Your ideas for the design made it so personal for your ceremony. Your wedding pictures were just gorgeous and the runner seemed to fit the outdoor setting perfectly. Congrats!!

For years I have adored the fabulous runners from TORC. Never thinking that I would actually have one, I purchased my runner during their annual sale and it was a STEAL! They took my custom made monogram created by my stationer and precisely, perfectly and delicately painted it on my 50ft runner. I wanted this runner to frame my ceremony room and that it did!!! My bridal party walked down the aisle comfortably, with ease and grace and I have to thank Julie and her amazing staff for this! The comfort was priceless! Never once did I worry about what it would look like etc, because of their stellar reputation. Hiring the right vendors for your special day really does make a world of difference, if i could turn back the hands of time i would do it all over again SALE OR NO SALE

> Hi Adhari! Thanks so much for the wonderful review. You know we loved working with you too! We were so happy we could work with your planner and invitation designer to create a custom runner that matched your theme perfectly. Your wedding pictures were just gorgeous! Congratulations!!

Their runners look pretty in pictures and are non-slip, yes, but their pricing is suspect and their quality control is lacking. I contacted them to get a quote on a runner that would be wider than their standard 42 inch wide runner. They replied that a 60 inch wide x 75 foot long runner would be $610, which would include the runner itself, their custom design service, and hand-painting my design on one end of the runner. Do you think they offered a discount because I supplied the professional artwork and didn’t need their design service? Nope. Do you think they gave me a different price because I only needed a 50 foot long runner? Nope. I had many phone calls and emails with Julie and Jennifer to try to understand the “logic” that went into this pricing. But regardless of the type of service provided or the length of the runner, $610 was what they said my 60 inch wide runner would be. I had some inner turmoil over spending this much on a runner, but I went on and bought it. The problem is that the runner I received wasn’t what I’d paid for. Instead of being 60 inches wide, it was 58 inches wide. I didn’t even bother unrolling it all the way so I could see the design on the end. I contacted Julie and Jennifer and they said that the runners are provided by a supplier, that 60 inches is just an average, and that the 2 missing inches would not really make a difference. They should have said that up-front. Before I ordered the runner, my parents and I “tested” standing together and determined that even 60 inches wide would be kinda tight for the three of us and my big ballgown. And, um, for that exorbitant cost, I wanted the 60 inch runner that was advertised to me. After some discussion, Original Runner Company did give me a full refund of the $610 runner and the extra $87 I paid for return shipping. A friend of mine heard the saga and still wanted me to have their non-slip runner. She surprised me with a plain runner (no design) from Original Runner Company, at a cost of about $250. It was 59.5 inches wide, and it barely fit me and my parents. Note to the Original Runner Company: a couple of inches does make a difference!

> Angela, It is indeed true that you ordered a 60 inch wide custom runner but when the fabric came into the studio, the width was actually 58 3/4 inches. This simply means that the fabric was cut a bit too narrow when we applied the laminated non-slip backing. Since you were so upset, we went against our policy and issued you a FULL REFUND for the custom runner. Sometimes fabric is just narrow or smaller, it happens with clothes all the time. It was out of our control but once we were aware of the circumstance, we provided you with exceptional customer service and a complete refund. We are happy to hear that you ended up having an Original Runner for your wedding ceremony in the end. We wish you the happiest of marriages!!

I am a fan of the original runner company. They are my "go to" company for a unique wedding gift. I was so pleased with the banner that I ordered for my mom's anniversary, that I gave a customized aisle runner as a gift for 3 more weddings! I have another wedding in November and will be sure to contacting them soon! The quality of the runner was impressive, but the ability of the artists is uncanny and they can really do anything! My mom had a couple of beer glasses "cheersing", while my friends had florals, a monogram, and a rendered cross and bible quote. The best part is, my friend's mom is making a quilt out of her monogram and my mom has her beer glasses framed for her pub! Absolutely BEAUTIFUL! You'll be hearing from me again soon! For the 4th time! THANK YOU!

> Thanks so much for the great review. The beer bottle on the banner told me right away who this is! Those were the only beer bottle we ever made for a wedding project! Ha ha You are always a blast to work with and we love making runners for all of your friends weddings. We are looking forward to making your runner one day too and that one will be on us of course! Your repeat business is so greatly appreciated.

I could write a book about how satisfied we were with our custom aisle runner and the attention Julie and her team gave to our needs, wants, and vision. It was one of our "splurges" and we didn't regret a dime. The runner was completed faster than promised, looked exactly the way we designed with Julie and the colors matched our swatch perfectly. She worked with us to help us get what we wanted and meet our budget and I'm so glad we trusted her to create the perfect runner for our day. Guests could not stop talking about the runner and many even stopped to take a photo with it alone. It absolutely made our ceremony decor! Plus, Julie and her team checked back in with us after the wedding to wish us well and make sure we were satisfied. They even asked to share our wedding photos on their popular blog. Honestly, I can't imagine how anyone could be dissatisfied with their service from Original Runner Company. If they're saying they got screwed or mistreated, they're lying. Julie is just too sweet of a person and too professional to ever let that go down on her watch. I highly recommend them and I insist a custom aisle runner be one of your "splurges" too. You will not be sorry, i promise. Is there a "like 100 times over" button anywhere I can check off? :-)

> Aww, thanks so much for one of the kindest reviews we have ever received! It means so much to us that our practice of extreme Customer Service was evident o you. It is having clients like you that makes it all worthwhile. We wish you the absolute best in your marriage and your future together. Big hugs form the TORC team!

my isle runner was beautiful it really added to the decor of the church great job thank you guys i would recommend them 100%

> Thanks so much Irene for the kind review. Congrats!!

All we have to say is this was a great experience and we got exactly what we wanted. We wanted a custom runner with our continued theme of lovebirds and we shared our ideas and allowed Original Runners to create the proof we had one a few suggestions and we received a beautiful runner that we will have cut and framed for hanging. Excellent staff and was quick and efficient.

> Thanks so much for the wonderful review. Remember to send us pictures from your wedding so we can post them on the blog and everyone can see how gorgeous your event was!

I wanted something simple for my beach wedding - maybe our initials, maybe just a border, but then then owner suggested we make the runner look just like sand with our names looking like they written in the "sand" with a stick. I was curious how that would look so they sent me a small swatch sample of a letter on what the background would look like. That was it! The asile runner was GORGEOUS - and not only that -it blended in so well with the actual sand that everyone marvelled at how much they thought our names were really written in the sand! They couldn't understand how when we walked on it, our names didn't get ruined. Like advertised, it didn't move at all, even in the high winds of that day. This was really important because both of our parents have walking disabilities and the runner actually made it possible for them to walk down the aisle with us with ease as opposed to being scared of the uneven sand. The owner also suggested that she could make an original pillow and flower basket for our ring bearer and flower girl. They were just as unique and gorgeous as the aisle runner. I would definitely order an aisle runner from this company again. The professionalism and responsiveness to our needs and the creativity can't be matched. In fact, I have referred this company at least five friends and all were beyond thrilled.

> We will never forget your wedding runner. The sand runner is truly one of our all-time favorite projects. I is impossible to tell where the runner ends and the sand begins in the pictures. I am so glad you were able to wear those amazing stiletto heels on the beach- they were hot! Thank you for trusting to experiment with your runner and for such a wonderful review.

As a planner in South Florida, I have seen almost every type of runner there is on the market! There is NO QUESTION that the Original Runner Company has the absolute BEST product there is. I am always trying to save my brides money, but I learned immediately that the other companies who make a similar product, simply cannot compete when it comes to quality! I do many outdoor weddings in Florida and I am always concerned that the runner will fly away or bunch up between the brides feet. The moment the first runner I ordered from the Original Runner Company arrived, I never had this concern again. It is the absolute BEST runner to be found and its the only one that I give a full GUARANTEE to my clients that there will never be a problem. Their runner is far superior than anything out there and I recommend them to each and every client I have.

> Thank you so much Jackie for the wonderful review. we love working with you and your events make our runner look good! We can't wait to see what fun aisle runner projects you will have for us this summer!

amazing staff and product! highly recommend.

The Original Runner Company is absolutely amazing to say the least! The talented team created the perfect runner for my special day. They used my custom design from my couture stationery suite and transformed it into the most beautiful runner that completed the decor for my outdoor ceremony. Working with The Original Runner Company was a wonderful experience! They listened to all of my special request and my final product turned out perfect! From the placement of the design element to their impeccable attention to detail, everything was phenomenal! I was blown away with their outstanding customer service and professionalism during the process of placing a custom order. When I received my runner it was beyond any expectations that I could have ever imagined. STUNNING!!! The Original Runner Company brought my design to life and carried it throughout my entire wedding day! I highly recommend them to all brides to be and feel that their runners are truly one of a kind. Special Thanks to Julie and her fabulous team at The Original Runner Company!!!

> Thanks so much Cam! Your design was cool and graphic- just perfect for a runner. Thank for sending along the great wedding pictures too. You make us look good!

I had never heard of an aisle runner before I saw this company on TV. I thought it would really help the decor of my wedding since we were getting married in an art museum and there wasn't really an official looking aisle. I couldn't decorate much either so the runner was a great solution for us. We had an unusual design on our wedding invites and wanted to incorporate it into the design of our runner. When I called them, I didn't know what to expect. Their website looked cool but I had no idea how great the runner would eventually turn out. Needless to say, I was very impressed. Their friendly staff was really accommodating. I corresponded with one of their designers, Jen, several times, sending her a swatch of fabric to match color and approving their artist's drawing of my custom design. The runner arrived about 2 weeks before my wedding and just blew me away! I've recommended this company to anyone who even says they know someone who is getting married!

> Hi Alexis, We loved your runner too!! Your invite was so unique that only an Original Runner could do it justice. Thanks for all the great referrals- two of your bridesmaids have already ordered their Original Runners for their 2009 weddings. Clients like you make it fun and inspiring to do our job. Warmly- The Original Runner Company Team

I bought a custom painted aisle runner from the Original Runner Company after seeing that they made Ashley Simpson's aisle runner. For my wedding I had a monogrammed pink aisle runner with white orchids on the ends. They created this one-of-kind aisle runner that was the highlight of ceremony. I chose to keep the ceremony site simple and the aisle runner was the key piece of my decorations. I would highly recommend the services of The Original Runner Company. Judy

> Thank you for your kind review. I remember your aisle runner well and I know your were worried about keeping the decor very clean & simple. I am so glad that our hand painetd runner fit your ceremony so well. Please send us some pictures so we can see how it all came together. -The Original Runner Co. team

I bought an aisle runner here. It was stunning. My church required a linen or sticky-backed runner. So, I bought one for the same price as renting one locally from the Original Runner Co. They will customize a runner for you but I bought a pre-printed one called bed of roses. It just pops in my pictures! Everyone commented on how elegant it looked in the church. I simply placed my order online and it arrived just beautifully. Highly reccomened for a top quality accessory at the ceremony.

> Thanks for the great review Judy. We are so happy to hear that the non-slip fabric aisle runner worked so wonderfully for your ceremony. The Bed of Red Roses runner really looks great in pictures so please be sure to email us one from your ceremony. We can feature you on our new webiste! All the best- The Original Runner Co. Team

I ordered a beautiful chocolate brown aisle runner from The Original Runner Company and it arrived super-safely packaged and in perfect condition very quickly. Thanks to The Original Runner Company I was able to make my ceremony space a little more personal!

From the minute I first called, I was blown away with the ease of ordering and the quality of customer service. Our runner was exquisite and no one could believe it was hand painted. It worked extremely well over two surfaces (they laid the dance floor before they should have). My father was able to comfortably use his electric scooter in the processional and the recessional.

> Hey Jen- Thanks for the great review! We are so pleased that the non-slip runner worked great on both surfaces (we knew it would). Congrats and we LOVED the pictures from you wedding. You looked AMAZING! -The Original Runner Co. Team

I have purchased several aisle runners as wedding gifts for friends and family members. I never had one for myself because the Original Runner Company did not exist but every time I see one of their creations it makes me want to have another wedding! I have also gotten runners for special events and one for my niece's first birthday party and have always been so pleased and amazed by the results! Not only is the Original Runner Company completely professional, but they offer the highest level of customer service along with their beautiful and unique products. I always recommend them to people when I hear that someone is getting married! What a fabulous idea!!

> Aww thanks Hillary. We love working on your projects since you allow us the freedom to brainstorm ideas every time. Maybe when you renew your vows, we can make something exceptional for you!