4.5 out of 5.0
Quality of Service:
4.5 out of 5.0
Professionalism:
4.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
4.0 out of 5.0
Party Booths' customer service was very nice and responsive from the very beginning and throughout the process. They were very easy to work with, in terms of booking and signing the contract. They were also very accomodating in providing complimentary props on the day of our wedding! Plus, they were super flexible and helpful in designing our background and message for the photo printouts. We actually went back and forth a few times, and each time Party Booths promptly made our requested changes and sent electronic samples for us to review. We were very happy with the results and our guests had a blast with the photo booth! After our wedding, Party Booths promptly uploaded our pictures for guests to view online, and also sent us our CD copy quickly. We had it waiting for us in the mail by the time we returned from the honeymoon.
Despite the excellent customer service online and over the phone, I took one star off from the "Professionalism" category because the booth attendant who worked at our wedding was not terrific. She showed up almost an hour later than when we were told, for set up. At one point, my husband was genuinely concerned that the photo booth wouldn't get set up in time. But I guess since the photo booth and equipment aren't very complex to set up, she was able to do so quickly once she arrived. The other complaint I (and guests) had about the attendant is that she walked away from the booth multiple times during the night...and was talking on her cell phone outside! At one point during the evening a couple of guests made a joke about how the party booth is self-operating since the attendant is no where to be found. Basically, the attendant was gone often and long enough for me and the guests to notice. But since it was a special day, we still tipped her at the end of the night. She was friendly enough. She just wasn't very interactive with the guests, and she did the disappearing act every now and then.
Party Booths' pricing was comparable to other photo booth vendors that we researched. Since we had previously seen and experienced the service and picture quality at a friend's wedding, it was an easy decision to go with Party Booths. The only minor complaint regarding pricing is that their packages are arranged such that with the 4-hour package, we had to buy an extra hour ($150) at the end of the night, rather than have them pack up before our reception was over. Their packages should probably take into account the cocktail hour at weddings.