4.4 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
3.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
4.0 out of 5.0
Value for Cost:
5.0 out of 5.0
The surroundings are not pretty, its in the depths of Chinatown (New York's original diamond district), and it probably won't impress you when you arrive. Don't expect any pleasantries from the Raineri's, they are not the most polite guys.
That said, it you want to feel like you have stepped into the set of The Godfather movie this is the place for you. It is very Italian, and you will likely see guys counting out $100 bills and buying Rolex's! The first time I went there, a fat guy appeared behind me, and said "Don't be scared, we're all family, here" - Seriously.
Despite all of the above, this is a great place to shop for engagement and wedding rings. You can pick out your stone, and then design the setting, and they are very very knowledgeable about all things jewelry. I also bought my husband diamond cufflinks here (with our wedding date engraved on the back), and they were very good at being discrete and keeping them a secret from him. Everything we ordered came in on time, the prices are very reasonable, and we got a great deal on everything we bought. I definitely recommend this place.