Russo's On The Bay

Russo's On The Bay

Phone: (718) 8435-055
162-45 Crossbay Boulevard, Howard Beach, NY 11414
Overall Rating

Customer Reviews

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MaryAnn
5/6/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got married May 06 2012, if you want perfection from food to décor to an Awesome Staff! there is no other place then Russo's on the bay!! my sale rep Audrey was such wonderful women to work with if I had any questions or any request she was there to accommodate me and call me back right way! she was also involved in scaming me for my bridal shower! she was the one who got me there! I also had my bridal shower at Russo's lol she is the BEST!! My Maitre D's Joe was another fantastic person to work with!! he was right there anything you needed he thought about it before you did!! I saw a few other venues before going to Russo's and when I walked in I knew I was home! that's where I was suppose to be! IF you want your wedding to be the top of the line there is no other place then Russo's on the bay to make your day memorable… your guest will be talking about your wedding for years to come!!

Maryann
3/24/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo on the Bay is the place to have your wedding - People are still talking about my wedding till this day. They are still 100% on point with their services. I told my mom I would get married here when I was 10 b.c my cousins wedding was so amazing; and I have to say Russo's out did themselves with my wedding. Mr. Russo is an amazing man, and really cares about his business. Jennifer was always on point in getting back to me and she was very professional, but also a pleasure to work with. My three guys Franklin, Louis, & Cameilo are the 3 guys you want working your wedding. They are a great asset to Russo on The Bay. Thank you for making our wedding day one to remember!! Thank you, Mary & Nick

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I have had multiple parties at Russo's. The last party was my daughter's baptism. I keep going back because they make you feel like your part of the family. From when we first book to the end of the night, I always know that I never have to worry about the service or food.

Aida
1/4/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
There is no other venue for your reception! The staff can not do enough to make you feel like royalty!!!! This is a reflection of great management!!!! We truly had our fairytale wedding!!!! Everything went flawless!!!!! You want perfection on your special day, so do it at Russo's on the Bay!!!! They will not disappoint!!!!

christine
12/28/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I honestly don't know how to put into words how amazing Russo's on the Bay was to work with. In the 24 months that my husband and I planned our wedding every late night email, every phone call, each question was answered cheerfully and with a helpful response. Frank Russo Jr and his incredible staff did everything in their power to make sure all of our dreams came true. From meeting with Kelly the incredibly understanding wedding planner, to Marco the on staff baker, to Joe V our maitre d, each staff member beyond exceeded our expectations. It feels so good almost three weeks later to have guest still calling to rave about how amazing the food was, the unbelievable service, how beautiful the property is. We love Russo's and would do it all over again with them.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russos as always was wonderful. The food and service was impeccable.

JD51212
5/12/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
What can I say about Russo's? They are beyond amazing. Everyone keeps telling me how incredible the food was and how beautiful the place was. I thoroughly enjoyed dealing with everyone there. My consultant was knowledgeable and made everything very easy for me. She was always pleasant and answered my millions of questions. Mr. Russo himself is wonderful and makes you feel at home. My maitre d was awesome and made my night go smoothly. I wish I had another party to make there right now!

> Thank you so much for the rave review. It makes us so proud to know we were able to fulfill your expectations and were able to be a part of this special memory. We hope to see you again in the future!
Alanna
3/23/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
AMAZING.....Is not even enough to describe the staff and how they went out of there way to make you the wedding of your dreams.. It is pricey but you get what you paid for. I will have my parties here for the rest of my life. I cant say enough about this wonderful quality of service.

Timothy Caruso
1/6/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Words cant describe how amazing this place was. The food was some of hte best i have ever eaten, the Pastry Chef could puts the Cake Boss to shame and the service makes you feel like you are a part of their family. What impressed me the most was that Frank Russo Jr. Himself came tot he wedding to make sure we were happy with everything and if he could do anything for us! If you have a wedding here you MUST get the Venetian hour, you have never seen anything like this. Our guests left saying why bother getting married anymore when no wedding will be as amazing as this one :-D Thank Your Russo's

> Thank you for the compliments, Timothy! We're so happy to hear you and your guests had an amazing night. Congratulations to you and your wife and please stay in touch! Feel free to send us any photos or videos!
mrslonge
11/10/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The service was just great, the food was perfect and drinks were endless.All our guests were raving about the impeccable service,would strongly recommend. russo's on the Bay is extremely well run.We had the perfect wedding, Thanks to the staff.

> Thank you so much for your taking the time to let us and others know of your experience at Russo's. It was our pleasure to have had the opportunity to serve you.
Rachel
9/5/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo's on the Bay is absolutely magnificent. The service is impeccable! The food is fulfilling, tasty! The room is lavish, beautiful and warm. The staff is professional and courteous! We couldn't be any happier with Russo's. We Love, love, love Russo's!

> Rachel, Thank you so much for taking the time to write such a wonderful review. Please know it was our pleasure to have the opportunity of sharing in this special occasion with you. We wish you a future filled with good health and prosperity and hope to see you again.
C
1+ year ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Amazing service and food, they went over and beyond for us! Highly recommend Russo's

jeanny
5/6/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo's On The Bay is a exquisite establishment. I was very happy with the professionalism that was bestowed upon me by Mr. Russo and his staff. They made sure that all of dreams of having a extravagant wedding was followed. The atmosphere and courtesy of all involved was mind blowing. Amazing place!!!

Judiejaz
4/23/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got married and had my reception at Russo's on the Bay on April 23rd, 2011. It was the best decision we ever made!! Carol Silva, our Consultant, was very helpful in the planning process and made sure everything was on point. My guests are still talking about how delicious the food was and how great the staff were! There is little room for erro when you book with Russo's and they will definitely make you feel like a Queen and King! We will make sure to celebrate other milestones at Russo's! Thank you Carol and Mr. Russo for making our wedding a dream come true!!!

riacorazon
11/13/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We didn't have the ceremony here, but we did have the reception here and that was the best decision ever, after saying yes to the proposal of course. From the advice on planning, to the cake tasting, to unraveling our day. We were able to have our cake customized to something I really wanted, without having to upgrade our package. My husband and I don't usually like being told what to do but Tracy, our maitre' d was phenomenal, and so pleasant to work with and take direction from. She kept us calm and cool throughout the night when we were so lost and overwhelmed with emotion and thought. The food was abundant and AMAZING! The liquor was top shelf, whereas in some places that say your option is top shelf, you can taste that it's been swapped with middle or bottom shelf, or just watered down. The money we spent was well worth it judging by how much fun WE had and the number of guests that are still saying "It was the BEST WEDDING EVER!" It sounds so cliche but I literally had the time of my life on our wedding night... I will advise any of my future bride friends to celebrate here... :)

Tamara
6/4/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our Wedding was June 2010 Everything was amazing from start to finish, from my first vist to the cake tasting to the ceremony and reception. I worked with Carol Silva, she got back to me promptly with answers to all my questions. I changed my date 3x within a years time and they were very accomadating. My wedding of 120ppl quickly ballonned into 240, Mr Russo and his staff handled everything I threw at them without blinking an eye. The services was always impecable, the food/cake was delish…our menu was an 11 choice sit down dinner after a cocktail hour full of international cusine. If you can think it, Russos can make it happen! On your wedding day all of you needs/wants will be anticipated by the staff there. They provide slippers for the bride and mothers of the Bride & Groom. Mr. Russo will appear throughout the night to make sure everything is running smoothly. ******You will not need a wedding planner if you are using this venue!******

dl
11/21/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
amazing place

fabulousmady
3/22/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Whenever people asked where I was getting married and I mentioned Russo’s I ALWAYS got the same response “Great Food and Great Service”. They were absolutely right! Everything was beyond PERFECT. From the very first day I walked in there I was treated like royalty. Since I lived closed by I went to Russo’s whenever I got the chance and everytime I was there the staff greeted me by name and I would fall in love with the place all over again. Carol was my banquet manager and I LOVE THIS WOMAN! We spoke almost daily. Every question, or concern I had she answered. She was helpful and patient and never made me feel like I was bothering her. The day of the wedding the staff catered to our every need. I never had to ask for a thing because it was already taken care of. Guests told me after that their glasses were never empty and their was always food on their plate. Mr. Russo himself made a few appearances and went to EVERY SINGLE table asking everyone if they were enjoying themselves. The Maitre D’ and her assistant made sure DH and I ate and that our parents were also taken care of. They gave us slippers and packed up goodies for all of us to take home. The food was AMAZING! The cake they created for me was GORGEOUS and tasted DELICIOUS (Red Velvet with Cream Cheese Frosting). People are still calling us and our parents about the wonderful service they received. I could NOT have picked a better place and I am so glad we chose Russo’s.

Christa76
2/13/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This is and always will be one of the BEST places to get married in the tri-state area. The service is impeccable. But the food, well the food is OUT OF THIS WORLD. You should definitely have them on your website to promote. Not that they need it. Just take a look at this place, you will fall in love. It is everything you can ever dream of and the people treated not only us like king and queen but everyone who was a guest.

Lisa
8/22/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo's on the Bay is wonderful. I met with Tonianne from Russo's on the bay and she is the most pleasant person to deal with. She helped me choose everything for my wedding reception and it was the most beautiful day of my life. Everything and I mean everything wen't perfect. They do not leave room for any mistakes. The guest loved and I mean loved the food and the service is a 5 star.. No matter how many guest there is every one is treated amazing. Drinks were filled without even asking, food was amazing, service were dressed nicely and respectfull.. Russo's on the Bay is an amazing reception hall and they truly give you royal service.. Everyone there was so nice and the cake there are no words. Tonianne was able to understand my idea and make my day such a wonderful experience... I recommend Russo's on the Bay to everyone!!!

Kimberly
8/3/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo's on the Bay clearly has its own reputation. The food and service are just above and beyond all of your expectations. My husband and I were treated like royalty. We could have anything we wanted at any time. It was amazing!!!!! Russo's did EVERYTHING right.

Salvatore
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We always knew that we wanted to get married at Russo's on the Bay. We are so happy that we did!! Everything was exceptional- working with the staff, the food, the service...everything. People still talk about how wonderful our wedding was. We look forward to having another affair at Russo's on the Bay.

Deborah
2/24/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got married at Russo's on the Bay over four years ago, and people talk about the food and the service to this DAY... You may think it's hype, but truly, Russo's on the Bay is a special place, indeed. Every complimentary thing you've read about the location, the food, and the staff is completely true. The maitre d at our wedding, Christina, was not to be believed...we wanted for nothing, and we worried about nothing. One of my best friend's, who is well to do and had unlimited resources at her disposal when planning her wedding, told me after my reception that she had to go home and rethink her entire menu! Mr. Russo is very hands on, and you can just tell that he loves what he does by the way he attends to small details that he could easily pass onto someone else, or just not do at all. He came to my wedding, and I've read other reviews here which tell how he came to theirs as well. A person wouldn't take the time to do that unless they truly cared about the services they provide and wanted to ensure a day as special and once in a life time as one's wedding was going to be all that one hopes and dreams it will be. I got my flowers done by Russo's in house florist, and I got my invitations done in house, too. Oh, and the cake? Not to be believed! It was not only delicious, but it was a work of art. If you read this, Mr. Russo, I hope you and everyone on your staff is doing well! Thanks again for a beautiful wedding, and the many happy memories my husband, I, and our families will always have of that day. Sincerely, Deborah Christensen-Mavrigiannakis

> Deborah, Thank you so much for your kind words. The reason we take such pride in what we do is for reasons such as this; having a bride after four years writing to say how special her memories were. When hearing this, we know we are fulfilling our wish of making our couples' dreams become a reality. We will definitely, with great pleasure, share your comments with Mr. Russo. It is Mr. Russo's pleasure to be a part of all the affairs we host and help build these precious memories. Thank you once again!
Jennifer
11/23/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
AMAZING!!! This was our reception venue (our ceremony was in church). From the moment we pulled up, we were treated liek royalty. Our maitre'd made sure at all times that we were taken care of and had everything we needed. The staff was excellent and the food...exceptional. We had a full cocktail hour followed by salad, two pastas, an elevn choice dinner menu, dessert, and a full ventian hour. Our guest were blown away by the service and the amount and quality of the food. We continue to get compliments still!! Before the wedding, we were kept in close contact with the staff. They would periodically call us to see if we needed any help booking vendors, etc. The entire planning process was so easy! I would 100% reccommend Russo's.

AnnMarie
3/15/03
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Exceptional service! Worth the money! People still talk about my wedding 5 years out!!

alycat108
7/23/04
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Excellent service...took care of everything for us..a dream wedding.

danielle
8/17/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
My sisters and I have all had our weddings at Russo's. Just when you think it cant be any better,it does. The service is wonderful. The entire staff is accomadating and on top of everything. Frank Russo himself over seen my wedding personally. He is great to do business with. The atmosphere at russo's is very elegant, they allow for a surprising grand entrance and the food is delicious. It is not cheap to get married there but the quality of service and the amount of food you get can't be beat. I was very relaxed the day of my wedding because I knew Russo's had a great reputation and I knew everything would be perferct. You need to book early because its hard to get a date.

carlababy
7/9/06
star 4.8 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Having my wedding at Russo's was just amazing!!

StormTrooper
5/5/10
star 4.7 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
There is so little amount of words that can describe Russo on the bay, just utterly the best around! Great service, Large enough for the entire list of guest(200) and with room to spare. A breathtaking open space and well maintained. Any one will be an idiot not to consider Russo on the bay as a prime location for your venue!

Tara
3/29/09
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Russo's On The Bay is a exquisite establishment. I was very happy with the professionalism that was bestowed upon me by Mr. Russo and his staff. They made sure that all of dreams of having a extravagant wedding was followed. The atmosphere and courtesy of all involved was mind blowing. I had the best wedding ever and my friends and family are still talking about it. Although, I didn't use Russo's On The Bay for my other services, I can assure you that they have vendors that they deal with that provides everything you will need to make your day complete.

Mrsoverpampered
6/3/07
star 4.3 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Russo's on the bay made the whole experience an absolute dream. The staff was courteous, attentive, and very professional. My gueat could not stop talking about how beautiful room was and most important the food was a one of a kind experience. The food was definatley one of the best parts of the wedding!