Shane Co.

Shane Co.

Phone: (866) 4674-263
Serving Worldwide,
Overall Rating

Customer Reviews

Please Let This Vendor Know You Found Them on the Eventwire Network
Kristin
7/20/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The ShaneCo Online department is absolutely AWESOME! My wedding set is more beautiful in person than it was online and I couldn't be happier. I was lucky enough to get to pick my ring and never thought about buying online. I saw the reviews on WeddingWire and decided to give it a try - and so glad I did! We looked at local jewelry stores, but they didn't have the look I wanted. There isn't a Shane Co store here in DFW, TX - so the only option was to buy online.... and I would do it again! Donna and Matt are great and went over and beyond the Customer Service I expected to get! Kudos and I can't wait to get my fiance's ring here too! :) Thank you!

Caryn
7/28/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I purchased our wedding bands and my engagement ring from the Woodbury/Oakdale area Shane Co. The salespeople we talked with were very helpful and knowledgeable about the quality of the rings we looked at, as well as the benefits we would receive with their lifetime warranty. I would definitely recommend them (and have already recommended them!) to friends looking for their rings.

Alison
7/30/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
great service, great prices, helped educate my husband on diamonds, spoke to him by name when we went in, great continued care and constant service even AFTER the purchase is done!!! 5 STARS!!!

> Thank you so much for this wonderful review! I'm happy that we were able to help educate you husband on diamonds a little bit! Thanks again and please come see us again soon! Best, Chris
Sarah
1+ year ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I wanted to thank Shane Co. for creating the most perfect wedding bands for my husband and I. I love them and can't wait to show them off to everyone. Thanks!

> We wanted to thank you for your awesome review and for being awesome customers! Thanks a ton! Best, Chris
MrsPrebs
5/28/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our rings are perfect! The sales people were so nice and very helpful! They had the knowledge and patience that we were looking for.

> Thank you for the fantastic review! We're very happy that you feel that your rings are perfect! Best, Chris Jones Shane Co.
Erin
5/21/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
loved my ring from here! It is absolutely gorgeous!!

> Thank you so much for the kind words! I'm really happy to hear that you love your ring so much! Best, Chris
Venstl07
5/15/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co helped us find the perfect engagement ring in our price range. That and the groom are the only thing I never second guessed the whole wedding process.

> Thanks so much for the great review! I'm really happy to hear that we ranked up there with the groom! Thanks again! Chris Shane Co.
j05142011
5/14/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This is the most stress-free and welcoming experience we've ever had. I highly recommend getting your rings here. They were professional, NOT pushy at all, and genuinely listened to what we were looking for--fantastic!

> Thanks so much for the fantastic review! Happy to hear that we were able to help you find the rings that you wanted! Congratulations! Best, Chris Jones Shane Co.
♥ Elizabeth Nicole ♥
5/8/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We are never disappointed when we walk into Shane Co. We visit the Kennesaw, GA location and we are always welcomed by friendly and caring people. We bought my engagement ring and wedding band at Shane Co. and they were always very receptive to what we were looking for and willing to help as long as it took to find something *perfect*. And because they do not work on commission, they are not pushy or trying to make a sale--they truly want you to be happy with what you are looking for and purchase and take the time to care.

> Thank you for the fantastic review! We are so happy that you are as happy with your purchase as we are. Congratulations on your wedding! Best, Chris Jones Shane Co.
Adrianne
12/10/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased my engagement ring here and came back for not only my wedding band but also for my husbands. They are the most helpful, friendly associates of any jewlery store I've ever been to. They have great quality products and great warranties on those products! I will never buy from another jeweler again.

> Thank you so much for the great review! We're glad that you and your husband were able to find pieces that you loved! Best, Chris
Lindsay
11/27/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased my engagement ring at Shane Co and it is absolutely beautiful. They were able to accomodate our budget and my style needs to create the best ring I could have ever hoped for.

> So happy that you are happy with your ring! Thank you for the awesome review. Best, Chris
wah
11/20/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Very easy to work with. Lifetime cleaning and redipping. Able to upgrade ring and get full value, what a deal.

> Thank you for the great review! Congratulations!
Deborah and Hector
11/13/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I can't say enough about how wonderful Shane Co. is!! We enjoy every time we go. I was able to pick out my setting and then my fiancé was able to pick out the diamond. They were very patient and educated us on the 4 C's and we never felt pressured into buying. When we bought my fiancé's wedding band we had a similar experience. Best part is if we ever want to upgrade, they buy back our diamond for what we paid for it and it applies to the new diamond! Couldn't ask for more! :)

> Thank you so much for the awesome review, and for sharing your experience with everyone on Wedding Wire. We look forward to seeing you for an upgrade sometime :) Congratulations! Best, Chris
goldenbride
11/13/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring from Shane company, and then we went back together and bought our wedding bands. I don't think you can beat their selection or service anywhere. Some people don't like to buy from "big" companies, but this one is good-- we also feel certain that they will continue to be there in the future if any of our items need further service. Very happy overall with quality!

> Thank you so much for the great review, and for knowing that we're here for the long haul. We look forward to seeing you from time to time! Thanks again, and congratulations! Best, Chris
Jeannette_04
9/25/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got my pearl earings and necklace from them and they were a great price and great service

Laura
9/18/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased our wedding jewelry (engagment ring & wedding bands) from Shane Co. and could not be happier! The quality of their diamonds is wonderful and the value for cost is wonderful. The customer service was amazing and their warranty/service plan is unbeatable. Will continue to do business with them for years to come! Thanks, Shane Co.!

Sarah and Gilberto
9/5/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. was an awesome company to work with! My husband bought my engagement ring online and we bought our set in the store. All of the rings turn out beautiful! The prices where very reasonable and there where many to choose from. We ended up with nicer then expected rings and under budget!

> So glad that we were able to help you stay under your budget! Congratulations on your wedding!
Cramerblue
9/5/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Prior to becoming engaged to my husband we visited several jewelers in both the Atlanta and Raleigh areas and with each visit we became more discouraged that we weren't going to find what we were looking for. We ended up going into Shane Co after being recommended by a friend and the service and selection there is unlike any other we had experienced.

Anna
9/4/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
In a nutshell, this entire company (all employees) were FANTASTIC. If you want something simple to something unique, they have it. But best of all, they have a team of specialist that will take care of you from beginning to end. I can't thank Shane Co. enough for the beautiful ring I wear.

> So happy that we were able to help you out! Thanks very much for the fantastic review. Best, Chris
Amanda
8/29/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co was great! Prices were excellent for the ring I got! They were very friendly, helpful, and never too pushy. I would highly recommend getting your ring at Shane Co!

> Thanks so much for the kind review! We cannot thank you enough!
Melissa
8/21/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We love Shane Co.! Got our wedding rings here and very happy with them.

> Glad that you were able to find your rings! We cannot be happier to have you as a customer!
Ana
8/21/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My wedding ring set is FABULOUS! I could not have asked for better customer service, or a better quality ring. Thanks Shane CO!

> We couldn't be happier that you are so happy! Thanks so much for the kind review!
Mallory
8/7/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We loved Shane Co. The best part is that the employees are not on commission, so you don't have to deal with any pushiness. They have a great selection, and offer free sizing for life!

> Thanks so much for your wonderful review!
Celeste&Andrew
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We could not be happier with Shane Co for our wedding jewelry. They have such a unique selection and their prices cannot compare to anywhere else we looked. Pete helped us throughout the process of picking engagement rings and wedding bands and he was so knowledgeable about everything. He knew exactly what they had in the store and somehow found the perfect wedding bands that we were looking for when no one else could come close. He remembered us every time we came in and knew exactly what we had discussed at our previous visit. Thank you Shane Co and we will continue to come there for all jewelry in the future!

mtnalicia
7/18/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We went to the Shane Co for our rings and have now found that we love all their jewelry. I love my rings, and have yet to see anyone with the same one...just like they say on their ads. I am so glad we used them and not other jewlers. I also love that we have a lifetime warranty on our stuff and can get them cleaned anytime!!

jeandje
7/17/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love my ring!!! Thank you to everyone who helped my husband pick it out.

xpo21
7/10/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shopping for our rings was actually the easiest. Of course, do some research on what rings you want. With that being said, my wife and I got what we wanted. There are no hassles and everybody in that store are very professional. Do not go to a mall and get cheap rings. Do yourself a favor and go to Shane Co.!!

tayloralex
7/3/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
OUTSTANDING!!! My husband and I often talk about the enjoyable experience we had at Shane Co. The staff makes buying such an important purchase relaxed and fun. They are genuinely excited for each customer walking through the door and want their satisfaction.

Sherri
7/1/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We had been to several jeweler's and went through four rings that all were popping diamonds. Shane Co had a great price and a beautiful ring exactly the look we wanted!

purrtykittie and Matt
6/19/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. had exactly what we were looking for for the prices we wanted. their customer service was amazing, no high pressure sales, just a friendly environment to find what we wanted.

Kate
6/8/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I purchased my husbands band from Shane Co. My husband bought me a wedding ring from here too. The pricing was very reasonable and the service was great. I would highly recomend this jeweler.

Heather
6/6/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We are so happy with our wedding rings!! It's so beautiful.

Mason
5/22/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
All of my friends told me that ShaneCo is the way to go, and with all the hype and popularity of it I hear in commercials, I had to check the place out. The next day after I looked, I brought my wife and she was just as pleased as I was. We picked a ring that looks something a CEO would buy his wife, and for a price my bachelor friends could afford. I absolutely am very pleased with their service, thanks so much!

MKH
5/15/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I am very pelased with my rings. My husband went to Shane and had them make mine for me so they were originals. I was so happy with the customer service he received. We went back to get his ring and got great service again. They did not have the ring he wanted in his size, so they called another store and had it sent in.

> Hello! I'm glad that your husband was able to get you a ring that was perfect for you! Thanks for coming back for your wedding bands, and congratulations on your wedding. Thanks, Chris Jones Shane Co.
Kristin
5/15/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
You just can't beat Shane Co. for price, style, & service! Will go back for anniversary and special occasion jewelry for sure!

jessleigh27
5/1/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The professionals at Shane Co. helped my husband pick out a beautiful diamond ring and wedding band set all by himself! We got such value for our money we will always shop there for jewelry. I get comments on my ring almost every day!

hellohollikitty
4/30/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The Shane Co. has proven to be a very good choice when it comes to great friendly service and especially when your in a hurry. My husband went in to pick out an engagement ring for me and he said he was greeted right away (even though he was in his dirty work clothes) and he received great suggestions on picking out an engagement ring that was in our price range and ended up walking out with a ring that same day.

JMorse
4/17/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I both got our rings from Shane Co. my husband wont shop anywhere else. Their staff and selections are amazing! All out jewelry was perfect and ready on time! Such a wonderful place!

> Thank you so much for the fantastic review! Thank you to your husband for the fantastic vote of confidence. Congratulations! Best, Chris
Alexandra
4/17/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
When we walked inside the store and saw their collection of rings, I felt that this store was different from the other two we visited. They have rings that are fit for everyone, and they are all somewhat different making them unique to people that like them- what I really liked the most about this store. The staff really helped me find a ring that I loved and one that we could afford, I was very satisfied with their service.

Courtney
4/17/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased our wedding rings here as well as my engagement ring. Everytime we have gone into the store whether for purchasing or maintenance, the staff has been friendly and helpful. They always take the time to listen as well as explain the details to us. I will continue to do all my important jewelry shoppping here for long after the wedding.

Sara
4/16/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The main reason I chose them is their competitive price. but I never thought their service was as good as the jewlry they sent us. The main reason I chose them is their competitive price. but I never thought their service was as good as the jewlry they sent us.The rings were shipped promptly and whenever we looked at our rings, we were filled with happiness and made up our mind that we will live together forever. It is the best representation of our everlasting marriage.

monruss13
4/10/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great Service. Best in the Bay. They do not work on commission so they are not pushy at all. And they have something for every price range.

bury
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We recommend Shane Company to everyone! After looking around I can honestly say the quality and service we received from Shane is the best around. They have incredibly friendly service without being pushy and overbearing. My friend recently went to a jewelry shop (not Shane) to get ideas on what kind of an engagement ring she would like her boyfriend to buy and the jeweler actually pressured HER to fork over a down payment! You won't have any bad experiences like that at Shane...

Shanna
3/21/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love love love my wedding band, and so does my husband! They were great to work with, and made sure we were getting exactly what we wanted.

Kelly
3/20/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love Shane Co so much I ended up on one of their commercials! :) The exact ring I have was more than 2,000 dollars less than a nearly identical setting and IDENTICAL diamond (same color, carat, etc) at Distinctive Diamonds. I was so pleased and continue to be. I am VERY demanding about my rings and am always workin' the people at Shane Co in some way- and they always always come through. I would never go anywhere else. Just had my rings soldered together (all 3) and couldn't be happier!

KSRoss24
3/13/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Everything was perfect and we still take our rings there to be sized or cleaned for free!!! Awesome!

Emily Smith
3/5/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We found exactly what we wanted to represent our commitment to each other. We did not feel like we were being sold anything.. it was us choosing what we wanted.

christina
3/5/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring here and we went there for his wedding ring we worked with sonia both times and she has been awesome. Whenever we go in she always remembers us and always offers to clean my ring and it comes out so nice!! We brought my ring in the day before the wedding to have it re dipped and looked at and they were able to have it finished in a few hours. We are satisfied with the service we got and my husband even refered one of his friends there to get an engagement ring for his future wife.

SunSand
2/27/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our rings are gorgeous. My engagement ring is so awesome too. I get so many compliments on it. He custom designed it at the store with the help of a great sales associate. Wish they kept the Orlando store open because now we struggle with where to get my ring sized and cleaned. Hopefully they will come back in the near future.

Selma
2/27/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co had such a beautiful collection of diamonds! We went in to their store because it was the first place my husband thought of to check. We didn't feel like we had to check any other stores, because I found the perfect ring at Shane Co. The price is really worth what you get, because the rings are truly one of a kind.

Ken and Lisa
2/14/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We bought our wedding band from the Shane Co. The person who helped us was great...she helped us look through so many styles until we found the perfect band. She even had them size it immediately, since we came from out of town.

cathy
2/10/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I am speechless with their customer service and professionalism. They have such a variety and great choice for selection. We purchased our grooms band here. They were able to find the exact ring we saw online. They gave us great deal and guarantees. I highly recommend them, please folks you gotta try them. They ROCK !!!

Matthew
2/6/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I have heard their ad time and time again on the radio and when it came to my wedding I thought maybe I'll check Shane Co and see if what they advertise is really that good. Their service was excellent, I went with my fiance then and they were extremely patient with us until we found the right ring. They don't lie in their ads, and they don't have the cookie-cutter rings. Wide variety, and each ring had its own unique flare. Price is really worth it if you want to spend money on your fiance, like I did.

Amber
1/30/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement and wedding rings from Shane Co. He has also purchsed other jewlery there. They are always friendly and very helpful. We will continue to shop there for many years to come.

Elizabeth
1/23/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our rings are perfect. They were wonderful to work with.

Kate S
1/16/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Love the service!

Cameron
1/9/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They picked out the most beautiful jewelry for my wife. Not to much jewelry, which i liked and she does too.Thanks for the great service!Highly recommend!

Keri
1/1/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They helped my husband pick the perfect ring, at an exceptional cost, and were overall very helpful. Wonderful experience. We only buy jewelry from them now.

Preet
12/31/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co is amazing! We're so happy with all the jewelry we purchased here. Not only do they work with you until you're happy with your purchase, but they back up their jewelry in case anything should fall out, break, etc. The price is also nothing to scoff at. We did so much shopping around and Shane Co. had the best price given the quality of the diamonds (4 Cs). The only downside is that they dont have very many locations, but the drive is worth it!

vgross6
12/19/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Perfect, friendly service and the most quality in the valley.

Aubrie
12/5/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband worked with Shane Co for my engagement ring. After doing his research about diamond prices and grading he went into Shane Co knowing exactly what he wanted and what he was willing to spend. They were able to price match other diamonds he found online and he was very pleased that they worked so well with him. For the setting they worked directly with the designer to make a ring that was custom fit for my finger...since my particular setting is unable to be sized because of the design. They kept him well informed about where the designer was in the process of casting the ring which he also appreciated. The ring wasn't ready for the date he wanted to propose so Shane Co set my diamond in a plain solitaire setting for him so he was still able to propose on the day he intended (Christmas day). About 4 weeks later the actual setting came in and they were able to reset the diamond into the new setting on the same day. Our overall experience with Shane Co was great and we would definitely recommend them to others.

Mr. & Mrs. Rodriguez
11/28/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring here and we also bought our wedding band here as well. Customer service is great, recommend this place to everyone!

live2ski
11/27/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We were extremely happy with all aspects of the selection and purchase of our rings. My husband to be accidentally had the wrong date engraved on the engagement ring and they redid the date two days before the wedding. We will buy any future jewelry purchases from Shane Company.

blhackm
11/7/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband first went to Shane Co to buy me diamond earrings a few years ago. He loved the place so much he went back to buy my engagement ring. And now both of our wedding band are from there as well! So we obviously love this place! I love going in there all the time to get my rings cleaned. Its amazing how nice they look afterwards. And everyone there is so nice. They dont care if you come in every day to get something cleaned! They are happy when you are happy.

DirtdiggerGirl
11/7/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co was wonderful. When you walk in, you feel that they are genuinely happy to see you. The staff is incredibly professional and very helpful. They were willing to walk around with us as we pulled out just about every ring for several hours. And there were choices for all budgets. They explained all about the different facets and cuts of the diamond and helped us through every step of the process. And it was all low pressure, the associates do not get commission, so they are really just interested in making sure that you get the ring you want, not the most expensive ring they have. For future jewelry needs, I would never consider going anywhere except Shane Co.

sarahtonin and Aaron
10/31/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I've been to Shane Co. twice in the past two years; initially, I went to replace a wedding band my husband had purchased from Kay that I had a terrible allergic reaction to after only 3 months of wear. Shane Co. had a wedding band very similar to the one I had chosen from Kay but more comfortable and aesthetically pleasing. Two years later, I have not had to get it re-coated and have not had any kind of allergic reaction. It has stayed much, much whiter than my husband's white gold wedding band which was purchased at Kay. Also, although it typically takes a week to size a chosen ring, Shane Co. was willing to overnight the process before I went out of town on vacation. On my second visit, in October, I went to Shane Co. to pick out a setting for a diamond I had inherited from a family member. The sales representative was very helpful in assessing the quality of the diamond and answering all of my questions, and waited patiently for two hours while I tried to make a decision about the setting! When I went to pick up the ring a week later, it was even more stunning than I could have imagined. Again, the service was friendly and fast. One more positive aspect of this company is that Shane Co. does not charge you an extra fee for ring maintenance; they will do repairs, re-dipping and polishing for free for a lifetime as long as the jewelry was purchased from them. I couldn't be happier and I imagine that my husband and I will visit Shane Co. for all of our future jewelry needs.

2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They have a wide selection for any price range. They are helpful and professional and dont try to push you to buy what you cant afford. They took the time to help us pick our bands. I will go there again

Elizabeth
10/24/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Loved the selection of rings - we purchased both mine and my husband's ring there; very professional and easy to work with

nicole
10/16/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
they were great they helped us stay with in our budget but we had a beautiful setting and the service was outstanding and i would highly recommend them.

csigirl08
10/10/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring here, and had a great experience. The salesman was informative and did not pressure him. We went back together to get our wedding rings and again had a great experience. The lifetime warranty is great. They also did a free cleaning and polishing before the wedding.

Beth and Jay
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased my engagement ring and wedding band from The Shane Co. The salespeople at the Castleton Indiana location are very friendly and helpful.

MrsMikes
10/9/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The staff at Shane Co. are always friendly and helpful. They are very understanding about working with your budget. The perks like lifetime sizing, re-plating, and cleaning make every purchase at Shane Co. a great deal.

Adrienne
10/4/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband buys all of my jewelry from the Shane Company. We love their service and the price can't be beat. We look forward to many happy years of doing business with them.

Aliecia
10/3/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Out of all the jewelry stores we shopped at this one had the best customer service. W/in 5 minutes of walking in we had someone assist us in the purchase of our wedding bands. They offer a life-time warranty and had a great selection. I just love our wedding bands! I will def. buy from there again!

Very Happy Bride
9/26/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Engagement ring and wedding bands are beautiful!!!!

Angie
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Wonderful service and quality of care! Very friendly. Definitely take care of you and your ring for a lifetime!

Kelly
9/19/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband started off buying my engagement ring there. They even helped him trick me so that I didn't know he was buying it yet, even though I went in and signed what I thought was a form to check my credit (actually a cosign for a loan that I had already told my husband I would do) and checked my ring size. They have a wonderful selection and there staff is so nice. They don't try to pressure you into buying more than you can afford. Since then we have bought mother's day gifts, birthday gifts, and my husbands ring there. They clean my ring for free when ever I need them to and even offered a free polish for my wedding day!

Future Mrs.Remesal
9/12/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
LOVE Shane Co. I was already a customer and wouldn't have gone anywhere else for my wedding rings. I picked out a setting and when the time was right my boyfriend and his mom went in to Shane Co to mount the stone. Shane Co rushed the mount to have it ready by the time I got home that evening. I love how they are always friendly, always do whatever they can to have jobs done if you need them by a certain day or time. Previously I had a ring that I completely destroyed catching it on the edge of the washer- bending the ring and losing diamonds. I sent it in and they replaced the ring immediately. You MIGHT pay slightly more, but the continued level of service and lifetime care of your valuables more than makes up for it.

Nat
9/6/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I lost one of the side diamonds out of my ring and they replaced it for free. We always keep up on our cleanings so this place is very much worth it!

liz103
9/5/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our visit to Shane Co. was very informative and we left feeling that we made the right choice on where to shop for our engagement/wedding rings. Not only did we find some "one of a kind" settings, knowing that if anything ever happened to my diamond, and it could be replaced was a perk. My husband did a good job picking out a unique ring set that fit my personality and I loved that there were only 5 like it made...meaning I won't see my ring on every woman's finger! We also found a nice wedding band that complimented my ring set. Everyone there was very knowledgeable and helpful, I really liked that they remembered you as you walked in the door, I didn't feel like I was being chased or pressured so that someone could make their sales quota, it was a genuine experience.

KirstaB
9/4/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I went to the Shane Company for our wedding rings. The staff members were extremely well trained and helpful. They took our budget into consideration, only showing us rings we could afford. We both absolutely love the rings we purchased for each other and would highly recommend the Shane Company to anyone thinking about getting engaged.

tarahadley
8/29/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We bought our engagement ring and wedding bands at the Shane Co. We had looked at several places for my engagement ring and decided to make the trip out to the Shane Co before deciding... and we're glad we did! They have a great process for helping you select the perfect setting. They let you try on anything and everything you like from every ring showcase, and then through a process of elimination, they help you find the perfect ring for you. I love my setting and glad we stopped here. It's much more unique than any of the settings I looked at in other jewelry shops. We also bought the wedding bands here. I definitely recommend checking this place out if you are shopping as they have a great selection and the prices are good.

Cindy
8/22/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co just was wonderful! The ring my fiance and I chose on that time was really unique; I could not find a ring like it in their selection. It took a while for me to decide which ring to pick, but the staff was patient with me and really helpful. Definitely worth checking out to find the ring thats special to you.

Phuong
8/18/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane has so many nice rings to choose from! Their service was absolutely fantastic! Highly recommend!

hilly1601 and lofts24
8/16/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Love my ring! And not only that, but we have had wonderful service each time we've been into the store. They are friendly and quite accomodating. They by far had the best warranty here in the area and the fact that re-whitening and cleanings are free is a definite plus!

Katy
8/1/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I would recommend Shane co to anyone looking for a wedding band. My husband and I purchased both of our wedding bands here because they have the best selection and value for the money in the Twin cities area. We shopped at many different jewelers before deciding to make our purchase here. The salespeople are always very eager to help and very patient. I spent a lot of time looking at different wedding bands and the salesman who helped me was very patient and didn't rush me, so I was able to pick the perfect band to go with my engagement ring. I have peace of mind knowing that my ring is covered with Shane's lifetime guarantee. I will shop at Shane first for any future jewelry purchases. They have a comfortable atmosphere, a friendly staff and best value for the money.

kraziesue
8/1/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Clarissa was our salesperson and she was wonderful. She was very knowledgeable and helped us find the perfect wedding set. It was not available in the store and she was able to locate it at a store in California and had it shipped to the St Louis store for us. All of the employees in the store are very friendly and helpful. The jewelry in the store are beautiful and we love the lifetime guarantee provided.

teemee234
7/31/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our wedding sets were absolutely GORGEOUS! The ladies we dealt with were extremely nice, happy to work with us (when we didn't know what we were looking for:) and have been very helpful whenever we came back to get rings cleaned and everything:)

nmbishop
7/18/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We are very happy with our rings and the service that we received from Shane Company.

710bn
7/10/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My fiance looked several other places but in the end was able to get the same diamond at Shane Company for less than it would be other places. We bought both the engagement and wedding band there and they are so fast at getting it back to you if you need resizing or adjustments.

Lawrence
7/8/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. has the best customer service around. Their staff is friendly and knowledgeable, and their rings are gorgeous. There are many styles to choose from, and the staff was not pushy towards any certain ring.

Lorraine Bernal and Andrew
7/4/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Even though our budget was tiny, they treated us like royalty. I picked out a beautiful unique ring that was in my budget. I recommend Shane Co. to anyone.

oregongirl08
6/27/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
ShaneCo was excellent every time I've been in their building, and on the phone!! My husband purchased my wedding band and engagement ring on his own there (quite a feat) and they helped him so much! Since then I've had them each resized, and then welded together (ended up being 2 different trips in there) and they are SO helpful, knowledgable, and great to work with. We shopped there for my husband's wedding band, but ended up finding something elsewhere on the lower end of price ranges, but were impressed with their competitive prices with the same or better quality when we compared! They are great, stop in if you can!!

Ladyvet and iDealz
6/26/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We love Shane Co. They have wonderful jewelry that is unique and affordable!! I lvoe my engagement/wedding band and the people there were so friendly and not pushy at all!!

Hayley
5/23/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The salespeople were great and very helpful. They did not pressure us with spending more than we wanted to and we ended up finding exactly what we wanted for a reasonable price. We went back later and had our rings resized, and my wedding band and engagement ring fused. We had great service again. I would definitely recommend them.

Chris
5/16/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We used Shane Company for the engagement ring and wedding bands. They are so helpful and service oriented. They were so helpful while I was in the store for 3 hours trying to pick out the perfect engagement ring. They also offer to clean the rings every time we go in the store. They always do this at no charge and have a lifetime warranty on their products. I will use this store for all of our jewelry needs.

assertivegrl79
5/16/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband got my engagement ring here and we bought our wedding bands from here also. Now I don't know what he paid for my engagement ring, but it's perfect and beautiful. After I got the ring sized, for free, one of the smaller side diamonds popped out. We took it back and they replaced it while we waited, no questions asked, for free. They were patient and helpful while we shopped for out wedding bands. They also have a layaway plan, which was perfect for us. They give you 6 months to pay it off. The clean the rigns whenever I go there and never hassle us. I recommend them to anyone who will listen.

Adam
5/9/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Sucks that they went out of business...

drew
11/26/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
awesome rings very stunning.

thegal
7/14/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They were awesome... so easy to work with, fun, and helpful... got the prefect ring!

loriRingheim
7/13/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We've heard many good things about this company, and decided to see for ourselves. We got my engagement ring and plus both of our wedding rings here as well. It's nice because if you don't see a ring you like, you can customize it to your liking. The prices are very manageable. The people there, definitly know what they are doing, and will help you every step of the way. Also you get a lifetime warranty which was hard to find with other places, and we're glad we chose them.

CuteTMosback
7/6/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Wow.. my ring sparkles in the sun!! My hubby wanted to spoil me with a 1 karat diamond ring and a wrap around band that went with it (i picked it out of course) but the people at the sane company were so helpful trying to help us find the PERFECT rings for our day! Amazing customer service and great prices! We have a lifetime gurantee and cleanings, fixings, adjustments, and also getting our white gold bands redone are all free!! can't beat that!!

Teresa
7/6/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Huge selection to accommodate any style you're looking for. Friendly customer service. We found exactly what we wanted, and the price was better than anywhere else.

Rebecca22
7/6/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The Shane Co in Lynwood is wonderful! They are very helpful and attentive. My husband and I will be purchasing jewelry from them the rest of our lives.

Melanie
7/5/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The employees at Shane are wonderful. They helped my husband find the perfect engagement ring for me, and helped us to find him the perfect band to go with my bridal set. The morning of our wedding, my husband went there to pick up a surprise for me for the BIG DAY, and he was able to get me gorgeous pearls and still make it to the church on time. Nothing like a last minute shopper, but Shane Co. saved the day!

Heaher
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They were extremely helpful and made sure we got exactly what we were looking for. I have the most beautiful ring, and get complimented constantly!

LMD
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Company is great! My engagement and wedding ring set ring was unique and the quality is amazing. I really loved the knowledgeable, friendly service. They don't work on commission so they won't try to manipulate you like other jewelers we visited. The free lifetime warranty is great too; they inspected, cleaned, and soldered my rings all for free!

Julie
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The best place to buy jewelry, hands down! They have the most beautiful selection, one of a kind creations, and the workers are not on commission!

Yvonne
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My Son-in-law purchased a ring to propose with and even though it was quite lovely, they allowed my daughter and son-in-law to exchange it for something more to her liking. They were so happy with their purchase that they ordered both sets of wedding bands there, as well.

Dan
6/28/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Had a great experience at Shane Co. Knowledgeable staff, no pressure, and good customer service. They import directly from the diamond manufacturers so their prices are lower than typical jewelers. I feel like we got a lot for our money and we're really happy with our rings.

Devan
6/27/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Tiffany at the San Mateo Shane Co. Was helpful right from the start and was willing to find exactly what I wanted. She went into her back room to search for new engagement bands that would fit my style and was willing to do whatever it took to get me the perfect ring for my budget. I found an amazing ring that everyone loves. No one was pushy and was joking around with us making us feel comfortable within the atmosphere. We have bought a few other pieces from shane co, and every time we have had a great experience

nonamepixie
6/21/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I have always been extremely impressed with Shane Co. as all of my husband and I's major jewelry purchases have been made through them. For our first Christmas together when we first started dating he gave me a small diamond pendant which we have since "upgraded" twice. This is a lovely feature that Shane Co. has, allowing you to trade in your jewelry (as long as you can prove it was purchased from them) and use the amount you paid for it to put towards something new. So when it was time to look for engagement rings and wedding bands that's where we went and I'm so happy with our decision. Every time we went to Shane Co. to look for rings we were very impressed with how professional and friendly the sales representatives were. Like Tom says in the commercials, you are not pressured to buy anything when you're there. The young lady that sold us the engagement ring spent a long time with us making sure we were happy with what we picked out, taking extra time to track down diamonds that were higher grade but still in our price range. I also got to experience their online customer service when I went to order a pair of sapphire earrings for the wedding and found that their website was having problems with orders. The gentleman I spoke with was very helpful and gave me much more information regarding my purchase than I expected, even taking the time to tell me the breakdown for taxes and their free shipping policy. It seems that every time we purchase from Shane we are pleasantly surprised by their quality, both in product and service. We will definitely continue to make all our major jewelry purchases at Shane Co.

kcrowe11 and Scott
6/21/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My rings are gorgeous and they tracked down my wedding band from California. They were very helpful in getting everything sized just right.

cashew
6/8/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
they made me a one of a kind set that aia will never take off I love it

Kaci
6/8/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My rings are gorgeous!

Beezer2025
6/7/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This place is great, the sales poeple are wonderful and very professional.

sarmatmo
6/7/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
After a particuarly hellish experience at Helzberg Diamonds, we went to Shane Co. to buy our wedding bands. They greeted us at the door and asked us if we were looking for anything special--a real rarity, as we are pretty young and most jewelers have ignored us until we flashed money at them. Larry, our jeweler for the two wedding bands we gladly bought from Shane Co, helped us find our perfect rings at prices within our low budget! We talked about exactly what we were looking for and how much we could afford to spend, and he seemed to know exactly where to find everything we needed within seconds. He knew us by name every time we came in to make a payment (and even knew when it was my last payment, without checking on the computer!) and we legitimately became friends. Shane Co. also has a fantastic layaway plan and a lifetime guarantee on each piece of jewelry you buy--at no extra charge. We explained to them our horrific experiences with Helzberg regarding my engagement ring, and they have offered to take care of it that ring as well! I am going to make every jewelry purchase from now on at Shane Co, and have been crazy about recommending them to friends. I could go on for days about how great they were to work with.

Rachel
6/7/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I am in love with Shane Co! Everything was absolutley perfect! I highly reccommend them!

Sharon
6/7/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Wonderful! The rings are beautiful and were ready well before the wedding date. The staff was very helpful, and didn't pressure you into buying anything. You can't beat the warranty they offer either!

Christine
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I was so glad to have done business with Shane.They have the best service and a great selection of jewelry.They made sure to address our every concern and put us at ease from the moment we asked for help.Their staff walked us through the designing of a custom ring and it was a very exciting experience.I am very happy with my ring and would very much like to do business with them again.

sunshine608
6/7/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
A ++ we went to Shane Co for my e-ring and it was a wonderful experience- Highly recommended. There are very professional and helpful.

Michael
6/2/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. is absolutely perfect. Great customer service, high quality yet affordable rings, and very easy ordering. Our rings fit perfect, and look exactly how they were pictured. Helpful staff that was knowledgeable enough to answer all of our questions.

Angie
6/1/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I felt like a princess everytime I went into the Shane Co. Everything they say in their commercials is so true. Some of the other jewelers we went to were not very accomodating, and really not very interested in what we really really wanted. Here I felt like we got exactly what we wanted at an affordable price with a lifetime warranty. Strongly recommend going here if you live by one!!

audrina24
3/14/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I highly recommend the Shane Company for their bridal jewelry. We got both my engagement ring and wedding band as well as my husband's wedding band there. The sales associates are not based off of comission so their special attentiveness to us was not monetarily based. They seemed like they wanted us to get what we want and weren't pushy. Some of the other places we went it seemed as if everything I tried on they would say was just gorgeous and that I should buy that ring. After the wedding I was tired of my rings twirling around on my finger so I wanted to get them soldered together. I called the Shane Company to see how much that would cost and they said it was a free service to all of their customers. I was so surprised and happy to hear that! They have high quality gems and low prices, wonderful staff and coffee and bottled water while you shop. I couldn't have hoped for anything more from my wedding ring shopping experience! Thank you Shane Company, Walnut Creek!

kndenver
2/16/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co was great. They even ordered a ring white gold to match our set and it came quickly and perfect. My rings get complimented all the time...the fact that my husband was able to design the look by choosing the center stone makes it more special.

veganisawesome
2/14/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We spent a lot of time comparing vendors for our jewelry and nothing compared to Shane and Company! It does not matter what you are wearing or how much money you have. They treat everyone equally and are vested in making sure their customers get what they are looking for without ripping them off. I could not be happier with our rings and will give them years of business to come!

Angela
2/9/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The.Absolute.Best.Jeweler.Ever. That should really be enough said. My husband and I searched for four months, walked into Shane Co, and bought my engagement ring and both of our wedding rings in one night. The saleswoman was beyond helpful. I had no idea what I wanted and was getting quite frustrated, but she stayed calm and creative, and made me feel like it was normal to be losing my mind! Their policies and warranties are the best in the business. We will not shop anywhere else for jewelry.

Emily
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane is one of the most affordable jewelry stores.I always walk out satisfied and find something that I know I will cherish forever.They have great wedding rings and a good selection of matching rings that are very low priced.

spazad
2/2/08
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
i lost my engagement ring the weekend before my inlaws arrived. i went to shane co, in 15 min,t hey located the same ring at another store, had it on hold for me, and i picked it up. i had to pay for it but they gave me 180 days to return it in case i found my original. they were all so nice.

Amy
9/2/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We brought my e-ring and my wedding band from this company. Absolutely wonderful staff, and was totally in our price range. Plus, when we get the extra money, I can upgrade to my wrap! I love it!

Kimberly
9/2/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband designed the ring of my dreams and he didn't break the bank in the process.

Lael
9/1/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We went into the Shane company just to look at rings, and found exactly what we wanted for a great price. The people were very professional and nice and they definitly weren't just trying to sell you stuff, they actually wanted you to like what you were buying.

ashmac888
9/1/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great services, great professionalism and they will clean my ring 2 times a year fror the rest of my life! They also have fantastic prices

Caitlin
9/1/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Excellent selection-- we found just what we were looking for within our budget. Fantastic customer service, and a superb guarantee for their jewelry's condition and value.

A
8/12/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Love the rings, amazing financing same as cash, and good quality, and amazing up keep. Worth every dime!

candace711
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We bought just the wedding bands from Shane Co. and they found the perfect rings to go with my engagement ring. We didn't feel rushed or pressured to buy anything too expensive, and they did a lot of extra work to get the rings we wanted shipped to the store in time for the wedding day. Great service is provided to keep the rings looking great after purchase, most of it for free!

Rachel
8/4/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co has amazing jewelry and amazing prices. They have a lifetime guarantee that does not cost any extra money like other jewelers. The best part is that they only get a small amount of single pieces, so there is a higher chance that I won't come across my wedding set. My husband got my engagement band separately from my wedding band, but they go perfectly together. Also, their associates don't work on commission so it's a lot less stressful in there then other places. I love this company and we'll be buying any future pieces from them!

Samantha
7/22/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shopping at the Shane Company was a very enjoyable and stress-free experience. The people that we worked with were very knowledgable and listened to our likes and dislikes. I think that we got a great value for our money! I get so many compliments on my ring and have never seen one like it!

Jewelia
7/14/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I loved their selection and their prices! The ring still looks great today. They have wonderful costumer service and really seem to care about the costumer. It took little time to get my ring ordered and it comes with free cleaning, rhodium plating, and is under warranty for life. 100% Recommended.

mrs.wong
7/14/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love that their rings are guarenteed for their lifetime. This means that you have to take them in every six months to get checked for loose diamonds, BUT you also get them cleaned for free during the check And they come out looking shiny and new!

Laura
7/14/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They are always so nice whenever I come in. They always had a great selection and were always helpful in finding us the perfect rings.

Suzanne
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Awesome place and people! they are NOT pushy and only want you to spend your budget. the warrenty is awesome too....they have been nothing but helpful when i have went to get my ring cleaned.

jkburghart
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I had a special ring made and they were the first place that was able to fulfull our request. I wanted a red, white and blue wedding band, so they replaced one of the two sapphires with a ruby and left the diamond intact. I was greatly appreciative of their service. VERY PROFESSIONAL BUT NOT SNOBBISH! Highly recommended!

Autumn
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The Shane company has great prices and great jewelry. My husband and I both got exactly what we wanted and we didn't go over our budget either. My ring looks especially great when they clean it for me and they clean it for free. We've purchased other jewelry there since then, and they always seem to be just as reliable.

Kim
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The people who work at Shane are so helpful, knowledgeable, and awesome. They helped my now husband pick out the exact diamond then place it in the setting of his choice. They then helped me to find the wedding set I wanted. They didn't care if we bought that day, or came back for three weeks. They were always friendly and professional. I will always buy from there!!

KLC
7/7/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
8 months post wedding, The Shane Company is always there at my service when i need my rings or my husbands rings cleaned and shined to look brand new. The prices were great for all three ring (engagement, and 2 wedding bands) and the lifetime warranty is really what they say it is.... included in the price of the ring. They do not charge to set the diamond or size the rings. They are excellent jewelers!

Andrea
7/1/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The experience at The Shane company was fun, they do not work on commission so they don't push into buying. the warranty on the rings is excellent. make sure you go in every 6 months to make sure your diamonds are safe.

Jenny
6/30/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Lovely jewelry, very nice to work with!

Brittany
6/30/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We loved working with the Shane Company! They were always friendly and helpful! They resized my ring twice and helped us pick out the perfect wedding bands. We also found that they were less expensive than the mall jewelry stores. We would recommend them to anyone!

cneal82
6/30/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We love the Shane company. We went in to purchase jewelry and had NO pressure. Our rings were customized and ready withing a few days. The quality is amazing and I love that all rings come with a lifetime warranty.

chlyn_98
6/22/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Their staff is very helpful. I'm so glad they are not paid by commission, I feel like I was actually getting sold a good product, not just an expensive one.

toshamae
6/16/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
GREAT!!!!!! They're great from the time you walk into the store till the time you pick up your rings, and every other time you bring your ring in for cleaning or anything. What they say in the ads is totally totally true. They really DO care and are fabulous to deal with!

dorrie
6/9/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
shane company makes you feel comfortable no matter what your budget

slickchick
6/2/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We bought our wedding rings at the Shane Company and were very pleased. Their representatives are extremely helpful and explain different cuts, etc. to you, especially as we are first time diamond buyers. Staff is friendly, they have a wide selection, and we did not feel rushed or pressured. The rings were ready quickly and on time, and I love the free cleanings!

Danielle
6/2/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co is the only place couples should go to get their wedding jewelry. I got my engagement ring, wedding band, my husbands wedding band, and my earings here. They have the best policy on jewelry as well. They will replace it for free if it gets damaged, they will replace diamonds that fell out, they clean for free and replate white gold for free. All at no cost other than the ring purchase. It is one of my favorite places to be and I love my ring. It is a calla cut ring. SO BEAUTIFUL!

smlyfc46
6/2/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. is the way to go for jewelry purchases. Their staff is not paid on commission, so you don't get haggled. You get professional information to help you make an informed purchase. You also get free cleanings and resizes for life. Can't beat that!

Sarah
4/21/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The Shane Co. store is over an hour away from where we live. I searched on their website and chose the setting and stone I wanted, customizing it to our budget. It showed me a picture of how the finished ring would look along with all the details. I brought that print-out to the store and told them that is what I wanted. They were quickly able to show me the setting and stone I chose up close. They set the stone, sized the ring, and securely shipped it to our home when it was finished! It was a very efficient process and we only had to make the trip to the store one time. I wouldn't have even considered Shane Co. if it wasn't for their website because they are so far away. They also change their inventory fairly regularly so that not everyone has the same ring! I love my ring!

Stacey
4/21/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased our wedding bands and my day of jewelry from Shane & Co. Everytime we walked in we received outstanding service. My wedding band was out of stock but they were able to fly the band in from a store in CA within a week!

mrench17
3/17/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love Shane Co. They are great and I really trust their work!! I have had a few problems with my rings but everything has been taken care of and then some!!! No complaints for them either!!!!

Katie
3/3/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The sales associates at Shane Co were fabulous! I had not idea really what I was looking for and I must have been in there for at least over an hour and they were very patient, helpful and knowledgeable. They were not trying to "upsell" me on anything and made the whole shopping experience exciting. The warranty is great as well and of course the ring they helped me pick out is beautiful!

Kristal
2/3/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I LOVE the Shane Co. They have always taken good care of me and have an awesome warranty that you can't find anywhere else. Plus, their selection is great!

cybelle
1/27/07
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The most beaautiful jewelry we found. They are a little pricy but it's totally worth it!

Gina
12/30/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Fabulous selection, fabulous service and fabulous prices!

Bertilla
12/9/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
What can I say? Shane is my friend in the diamond, ruby, sapphire, and pearl business! :)

Charity
10/15/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband purchased my ring set from them, and from what I know, they were incredible! My ring is beautiful - and my husband was able to design it! The day after our wedding, I wanted to get my rings soldered. We were able to drop them off, have them cleaned, rhodium coated, and held while we were on our honeymoon. When we returned, my ring was ready, looking better than ever. When you purchase jewelery from them, included is future cleanings, etc. I have since been able to walk into one of their many locations, and have my ring cleaned while I wait - no questions asked. They are always friendly and inviting. I would use them for future purchases.

Heather
10/14/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I actually worked with 3 jewelers to purchase my engagement ring, wedding band, and his wedding band, but our best experience was with Shane Co., where we purchased his band. We told them exactly what we were looking for, and in what price range, and they were able to match it. They had the best prices compared to other places we looked too. I really like that with each purchase, you automatically get their gaurantee policy, where at other places, you have to pay for it and it doesnt last a lifetime like at Shane Co. My husband and I go to Shane Co all the time now for our jewelry needs.

mrsbaird
9/23/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My ring is perfect and they really helped my husband pick out exactly what I wanted while not pressuring him to spend more than was in our budget. And the lifetime warranty is free! It is a fantastic value for a gorgeous ring. I get comments on it all the time.

Heather
9/23/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Love them! We bought my ring through them and enjoed the experience and the value. I really like that you don't have to pay extra for the warranty, and I get to have my ring cleaned anytime I want for FREE!!!

CBerg
9/16/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased my Husbands wedding band from them and the sales associates were extremely friendly, helpful and most importantly...they were NOT pushy!!! We were very pleased with their service, the prices and the lifetime guarantee you automatically receive with their products. I think we both feel comfortable recommending them to others, without hesitation. We would definitely use them for other purchases in the future, as well!

Andrea
9/2/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. is the best place to purchase your wedding bands and engagement ring. They have very high quality and they continue to work with you forever. They want to please their customers no matter what it takes.

Rachael
8/19/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Gorgeous selection, awesome prices and the warmest, friendliest service you could imagine. Never been happier!

tenereme
8/19/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband went to the Shane Company, having NO idea what he was looking for. He wanted to have rubies in the ring, and they helped him choose the PERFECT setting, and it came out SO beautifully! I get complements everywhere, and everyone thinks it is an heirloom!

AprilFool
8/12/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We love the Shane Company!!!!! Wonderful service every time. When we bought our bands and each time I've had mine cleaned, they have been absolutely wonderful. Their staff is amazing, especially since they don't work on commission. They are attentive to your concerns and desires, and they definitely want to please you. Plus, you can't beat their prices or their warranties/guarantees on all their jewelry. Outstanding!!!

Celie
8/12/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My ring is very unique and very beautiful. I think the hard thing for my boyfriend at the time was that it took them almost 5 months to get it resized for me. They had to send it back to the designer in Italy. I got his ring from Shaneco as well and we are both very happy with our pieces.

janie84
8/5/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The people at Shane Co are great! They were willing to beat the price of one of their competitors to have our business. They are very professional with great, quality service.

Angela
7/29/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We purchased all of our jewelry at Shane (E-ring, and both bands). We love them and feel that we got a great deal on everything.

Lindsay
7/22/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I would recommend this place to everybody! The moment we walked in, we were greeted and given a drink and then somebody talked us through the entire ring selection process. I didn't feel under pressure because they don't work for making money off each sale. I loved my ring and if you go through this place you can always take your ring back to get shined or fixed for free, they are the best! And I love my ring!

Jeremy
7/1/06
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co, since the first visit has provided us with excellent service. The price of the engagement ring was far below any of the "mall" jewelers. The customer service is very friendly. We purchased our ring at the Lousiville branch, but now live in Indianapolis and get it serviced there.

christinb84
11/5/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Nice selection and very friendly and helpful. Great company!

Michelle
10/2/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This is the jeweler that my husband has always bought me jewelry from so it just made sense for us to pick out our rings there. I have recieved more comments on my beautiful ring than anything I have ever owned, worn, drove, or had in my life. I also love the fact that there jewelry is so unique. I have never seen anyone with the same ring. It's so great to know that my ring truly is my own and is a wonderful gift showing my husbands love for me by not getting me the same thing everyone else has. There selection of mens rings is also amazing my husbands ring is awesome and truly unique as well.

alijwest
9/8/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought me the most beautiful and unusual pearl earrings here. The sales staff was very nice as well.

rawevents
8/27/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I recommend the ShaneCo to everyone! The employees aren't on commission, so they don't pressure you. They don't care if you spend $500 or $5000! Since the diamonds are sold seperately, you can custom design your ring - you won't have the exact same generic ring as everyone else. Since you pick out your own diamond, you can select a bigger one with less quality or a higher quality and smaller, etc. It's great! You get a lifetime warrenty - as long as you bring it in to get cleaned and checked every six months. When you do bring it in to get cleaned it looks brand new and amazing! If you need the ring resized or something fixed, they're so quick too! They have a beautiful selection. I love the Shane Co and plan to buy all my jewelry there in the future.

April
7/23/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane is the absolute best place to shop for jewelry. Their sales staff is not paid on commission, so there is no pressure. Each time I have visited Shane, the salesperson has bent over backwards to find me exactly what I want that is within my price range. The selection is marvelous as well! They have a customer for life!

Megan
6/11/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great Customer Service...and a guarantee!

Brianne
6/11/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I found our wedding bands at the Shane Company. My engagement ring was being sized the day we went to look, so our salesperson let us "build" a temporary engagment ring to help us find the perfect bands! Everyone was friendly and treated us as if we were the only customers in the store. I highly recommend the Shane Company.

east2west
5/21/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love Shane Co!!! This is where I got my engagement and wedding rings from and they have outstanding service! The staff is extremely friendly and helpful and I love being able to get my ring cleaned for free whenever I want! I love them so much my husband bought me pearls for our 6 month anniversary from there and I also made my brother go there to get his engagement/wedding rings when he got married. Now he loves them as well!! He said that when he walked into other jewelry stores he didn't get any help or attention because he wasn't wearing a suit or looked young/poor. But when he walked into Shane he got immediate and friendly help!

babe77
3/18/05
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love Shane-Co! Firstly, Shane Company sales associates were extremely patient and kind with me PRIOR to being engaged. I loved to go in there by myself and try different settings on to know exactly what I needed to hint for. THEY HAVE THE BIGGEST SELECTION! It was also great that they can pull from, what seemed like, ZILLIONS of diamond options in a variety and colors, cuts, clarities, and carats. They can gently set the stone of your choice onto the ring to see how it will look in proportion to the setting. When the time came for me to bring my, now husband, into the store, they were able to order my setting from another store in the metal of my choice. They also kindly and quickly had a family stone set in the setting at yet another store in a different state for the surprise engagement! (3 stores were involved) Doing comparison shopping, we got a great deal on a .89 carat setting-- much less than another big name. I also purchased the groom's band for much less than this other big name. Shane Co does not try to nickel and dime you with extra insurance costs-- you can get it rodium plated ANYTIME for life! The trade-in policy is great too. If you want to get a new setting, I believe you must spend double the cost (no big deal), and I think if you purchased the diamond from them, you can upgrade as little or as much as you want. I got a 2+TCW ring for a great deal (but keep in mind my stone was free from mommy).

Kayla
12/18/04
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I absolutely loved working with the Shane Company. They were helpful and informative and didn't pressure us into purchasing something we couldn't afford. They asked for our budget and then helped us find something that was not only economical but beautiful. My bridal set is something I know I will always treasure.

smeli
11/27/04
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I was very satisfied with the quality of service and product!

Laurbear
7/17/04
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I couldn't be more pleased with our rings and the high quality of service we received at the Shane Company. They are still there for us today, with free cleanings and ring checks. In addition, about a year after the wedding we were able to upgrade my set (as long as it was $50 more than my original wedding set) and receive full credit for the amount previously paid. It was such a great thing since we hadn't been able to afford exactly what we wanted in the beginning. I would purchase again from the Shane company in a heartbeat!

Stephanie
7/3/04
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
There is no other I would have gone to. The Shane Co. was my parent's jeweler and they are still going strong!

Corydr
5/16/04
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband said that he will never go to another jeweler again. He said they made it so easy and comfortable in picking out my engagement ring. They set up a payment plan and offer a lifetime warrantly on my ring. I couldn't have asked for a more beautiful setting.

jules1423
8/3/03
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Beautiful jewelry and great staff

Becky
10/5/02
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Say what you will about big chains, but the Shane Company is the only place I will go to for Jewelry. They prices were amazing, and the post purchase care plans that they have for our wedding jewelry is above par.

sirilly
6/14/02
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
WONDERFUL

jevaramb
11/1/98
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Love, love, love the Shane Company. Professional establishment. Awesome selection. 6mth cleanings & checks. Trade ins/upgrades.

Kristin
9/18/93
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The Shane Company is the best place to buy a wedding set. They have a good selection, never pressure you to buy, and offer fantastic service. Make sure you get your ring checked every 6 months, and they guarantee it for life. After about 12 years the center stone came out of my ring and they replaced it for free!

Savannah
11/27/62
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I got my engagement ring from them. I never thought that I would be recommending a chain jewelry store, but I have had a great experience with them. They have a huge selection. The staff is friendly. They don't work on commission. And they cover the ring for any diamond losses (which is big b/c i had a side one fall out and they replaced it for free). The only drawback is that I wanted a custom band and they don't do custom work...but they recommended me to someone who did a great job.

Stephanie
8/13/11
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
great, beautiful, excellent.

> We wanted to say the same about your review! Thank you you so much for the kind words! Best, Chris
Kati
8/21/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
We purchased my husbands ring here. Lots of choices. Willing to work in our budget. Had to order special size. Staff made sure the ring would be in before our wedding and they contacted us when the ring was given a set return date, and the morning of its return. Ring is beautiful and they do all their sizing, cleaing, etc in store.

> Glad that we could be of help! Congratulations!
NadieY
8/5/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Its really shinny

2+ years ago
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The rings are awesome! The lady selling it to us was really weird and seemed a little pushy but other than her the service was great! Had to get the rings sized and special order and the company was amazing about it!

adamgonzale
6/1/10
star 4.9 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We highly recommend Shane co. they're the best around in term of the quality and service they provide. I was recommended here by a friend of mines and I got to say they really exceeded my expectations. The ring I bought was gorgeous. My experience here was great!

Jarrod
5/15/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Shane co nothing to say bad about them it was the best place to get rings!!!

Mindy and Jordan
4/24/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
very friendly and helpful!!

k schumann
4/10/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
WOW! We recently purchased our wedding bands from the Shane Co. and I was so happy with their service and value. You can't beat their prices for quality diamonds and their warranty is amazing. I had purchased the engagement ring out of state and truly wish that I had purchased all our diamond rings from the Shane Company. If you want a jewler who truly wants to provide you a service, go with the Shane Company. Karla Schumann

Danny
2/20/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They have a fabulous collection of rings. The wedding ring i bought here was amazing, the quality was great and the prices were awesome. The service here is one of the best ever. They are very friendly and nice. Highly recommended!

Tina
11/28/09
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Dollar for quality, Shane Co offers the most for the money. They are not pushy and this is attributed to the fact their sales people do not work on commission.

Christine and JWC
10/10/09
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I have gotten all our jewelry here. I am generally not a chain store kind of person but Shane Co. has stellar service. No matter if I take my wife's jewelry in to be cleaned or to up grade (wedding wasn't even a month ago and I'm buying more jewelry what happened???) the shopping experience is great.

modifiedmargaret
7/11/09
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband purchased my engagement ring here, a diamond with 2 ice blue sapphires on the sides. It's absolutely gorgeous - unique and totally my style. We also purchased our wedding bands here. I opted for a plain white gold band, while my husband got a unique square ring in white gold with a puzzle type etching in it. I have gone in for my rings to be serviced and cleaned and have always received great service. My rings were a bit too small and they resized them, no problem. It's a little annoying that they do market research by asking what radio station you listen to, but it's a good value for the price.

> Thank you so much for the great review. It sounds like you chose a super unique and beautiful engagement ring. Thank you so much for shopping with us!
kaylak
6/13/09
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
we bought my wedding rings there, and were very pleased with the service, professionalism, and price. They were able to listen to my ideas of what I wanted and found EXACTLY what I had been envisioning, but couldn't quite put in to words. They also clean and polish the ring for free, and rhodium-plate it every year to keep the metal nice and shiny.

lisamarie
7/19/08
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I had a great experience with Shane Company. We were not looking to spend a lot on rings, so they gave us exactly what we were looking for for a reasonable price. It is excellent quality and customer service for your money. I would recommend it to anyone.

springbride058
5/24/08
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co was very helpful when it came to picking out our rings. It was very nice because they do not work on commision so the sales people are not pushy and trying to rush you into anything. They helped us with any questions we had. Also, they have a lifetime guarantee on their jewlery!

Leah
2/16/08
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love love love our rings! Not only are they beautiful, they also have a lifetime warranty. Very happy with this company!

Lemonice
6/29/07
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring here and we both got our wedding bands here. The salespeople don't make commision, so they don't pressure you to buy the most expensive item in the store. They also offer free cleaning every 6 months and will replace your diamond if anything happens to it.

Michelle
8/25/06
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Shane Co. provided a very professional atmosphere for buying jewelry. They were helpful, not pushy, and patient. They have beautiful settings and stones for personalization.

Amanda
7/30/05
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Beautiful jewelry, the sales people really knew what they were talking about, and great quality!

peachy8
5/16/04
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
The Shane Company was a wonderful place for jewelry. My husband bought my engagement ring there using their design your own ring service on the website - and, no, it wasn't expensive to use that service. I got a unique looking ring with the perfect diamond all for a great price. The salespeople are very helpful and absolutely not pushy in any way. I always feel comfortable going in there.

Donna and Steve
8/9/10
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband bought my engagement ring at Shane Company and I could not be happier! He picked out a beautiful center diamond that maintains its fire and sparkle with minimal care. It has been the envy of the ladies in my office (who often come to visit it just to see it sparkle!). It was a natural decision to go back to Shane Company for our wedding bands. Their radio spots advertise that they are "near the mall, not nearly the price" and it is very true! The same rings at other jewelry shops in the Seattle metro area are vastly more expensive. It is a bit of a drive out to the only Seattle location (now in Lynnwood), but we have been very happy with the selection, price and quality. I would definately recommend Shane Company to brides in the Seattle area.

Chelsea
7/31/10
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Wonderful jewler!!!

> Wonderful review! Thank you! Best, Chris
shellied and Dominico
6/19/10
star 4.8 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I really trust Shane Co and I LOVE my ring. But I think it is due to the fact that my husband sat at the Woodbury location for 6 hours picking it out! I will say I prefer the Woodbury location to the Minnetonka location here in Minnesota. I think that the people listen a little better here. But my ring is beautiful and I get SO many comments on it.

andrew
4/17/10
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
They had such a fine-looking collection of diamonds. We feel like this place have the best ring and therefore we didn't check any other stores. The cost of the ring is really worth it because the quality is so great!

melkellyrob
3/13/10
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The staff at Shane & Co. were so helpful and friendly. I designed the look of my own ring and their staff helped me through every process. It was incredible to have part of the designing. I love the look and feel of my ring. I would recommend them to any bride.

Chris
12/26/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
The selections of ring here are very beautiful and the quality of the ring was just great. We found exactly what we came to find. I would recommend this place to anyone. .

Jim
9/19/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
Shane Co is the best jewelery store in st. louis by far!! I've bought four pieces of jewelery from them and have been completely satisfied with all of them. My wife's rings are stunning. The prices are great and there is no pressure to buy. The service is excellent. They provided a comfortable, relaxed environment to buy my jewelery. I will be going back to them again.

Catrina
8/16/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
I love the Shane Company! Lifetime Warranty- Can't beat that. We went to the Jewelry Exchange and found a band that we liked, but they only offer a 1 year Warranty.

kd614
6/14/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love, love, love the Shane Company. They were so patient with my husband when he was looking for the engagement ring and were not pushy at all. Their whole philosophy is that "it's your budget and here's what you can do with it" (go up in size, but down in color, or vice versa, etc.) We went back there to get my wedding band and had great service every single time. They have a great insurance policy and offer cleaning and repair on site. The only downside is the location! We recently moved across the country and unfortunately there aren't any Shane Company's on the East Coast.

Nicole and bigblueshoe777
2+ years ago
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
A very good assortment of jewelry, great lifetime guarantees, and the diamonds are conflict free.

Rashid
5/16/09
star 4.8 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I both got our bands from Shane Co. They are extremely affordable and have a great selection. I get compliments all the time!

lemurific
3/21/09
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We got my rings and pearl necklace from them. This is the only store out of small and large stores that my husband went to that didn't treat him badly because he wasn't going into debt by purchasing my ring. They have taken great care of my rings and I am proud that my husband bought my wedding gift there. My pearl necklace is absolutely gorgeous. Service and selection there is great. Thank you Shane for not treating us like second class citizens.

KSteele
7/12/08
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We had such a wonderful experience with Shane Co that we bought both my engagement ring & wedding band there and my husband's. I get compliments ALL the time from people thinking that my wedding ring cost $15,000 or more when really it was a fraction of the cost!

L
6/21/08
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Best place to find engagement Rings!!! So nice I've gotten more complements on my ring it's nuts!

EmilyRae
2/16/08
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
The Shane Company was great when my husband went to buy my engagement ring. They knew how nervous he was, and really helped and comforted him through the whole process. They got the ring set in time for him to propose the day he wanted to.

Jaime
9/1/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Shane Co. provides a great service! I can bring my rings and necklace in there anytime and they will clean them on the spot. If you want them resurfaced, you can drop them off and come back an hour or so later to pick them up. I will buy ALL my jewelry at Shane Co.

Begona
9/1/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My husband and I bought our wedding rings here. Before the wedding, my engagement ring was resized because it was a little bit to big and they made it to small but they immediately fixed it without us having to wait 3 days for it like before. They did a wonderful job and made our rings looked beautiful!

Natalie
6/24/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We got my engagement ring and wedding ring here on two separate occasions. Absolutely the largest selection of wedding/engagement bands we found while searching, and the designs were all very attractive. I'm a very picky person but I was able to find two rings, on different dates, that fit together perfectly and were just what I dreamed of. Quality service and free cleaning/adjustments every 6 months - we're so glad to have such beautiful, solid jewelry from here!

sarahinbarrow
6/11/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We love the Shane Company and the quality of their jewelry. I tend to be a "cheap" person, but am willing to pay a little more for their quality and their guarantee.

Tiffany
6/1/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
LOVE the engagement ring that my husband bought!! We also got his band there, as well as mother of the groom gift of a pearl set!!!

Rachelle
3/17/07
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
My husband had my ring custom made in Philly and I bought a band that fit perfectly at Shane Co. It was in stock, exactly what I was looking for, and beautiful! It was also within the budget we had. I would highly recommend checking out Shane Co's jewelry selection. They have a lot in the back that isn't on display.

Jennifer
12/29/06
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
shane co did an amazing job with our rings. their prices are great for the quailty of the product. we bought my engagement and wedding ring and my husbands band for less than we would have spent on just an engagement ring somewhere else. i continue to enjoy the investment we made in shane co products.

Michelle
8/5/06
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
My husband designed my engagement ring here. I have bigger than normal fingers and they worked with him designing one that would look beautiful. We got my band here and his band here as well. They had a great selection and even though we didn't buy expensive rings they still gave us the same great service. We get free sizings and cleanings for life. Great experience!

MJ
6/10/06
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We went here for my husband's wedding ring. They were very professional and were able to answer all questions we had. They had a large selection in stock of different designs as well as sizes, which we appreciated since that meant not having to wait for a ring to come in. The price was a good value for the money as well.

Carrie
10/1/05
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Very knowledgeable and not at all pushy. They gave us schooling on the C's of diamonds and let us try on a million different things. We loved them!

dreajoy
8/8/04
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
GREAT customer service, wide selection of jewelry. Very helpful staff. Pricey, but you get what you pay for!

Vickie
8/23/03
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I love Shane Co. They have a fantastic selection of diamond jewelry. They also have a wonderful website with chat assistance. My husband bought my engagement ring online and our band in store. They were so great we've also bought other jewelry from them. They are a bit more expensive than most chain stores, but they provide a free guarantee for any damage to their stones.

JLA
8/2/03
star 4.8 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I have been thrilled with the service I have received from The Shane Company on my wedding band and ring. Anytime I need it cleaned or polished or re-dipped in Rhodium or anything, I can take it in there and they will service my ring for free. They are always very prompt and attentive to my needs.

Jessica
5/3/03
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane co. was excellent to us! We went in together and everyone was very patient and attentive. With their help, we found the perfect ring set to fit my personality.

LindzymaeM
4/3/02
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
The jewelry was fabulous, I felt like a princess every time I went in there, I had to take my niece once and she was being a stinker, but they made me feel so comfortable, and one of the associates took her off to the side, and played with her so I could handle the order!!

Elona
8/23/99
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
I wasn't even sure what I wanted when I went with my then fiance to get a ring. We tried several mall stores, but they would only show me diamonds already set in rings. They were overpriced and I didn't even like the settings! I thought I wanted a 1/2 carat diamond, and he wanted it within a certain budget. Our first salesperson tried to give us both what we wanted but I was unhappy with the color and clarity of the diamonds offered. He passed us off to another salesperson, but though she brought us more to look at, still no luck. A third guy came to help and finally figured out what I wanted was perfection - not size. I was so impressed with how they worked together to help me find what I would love - and I do! I LOVE my ring! After I picked my solitare they let me look through a catalog so I could find the perfect setting. It was obvious that their greatest interest was helping me find exactly what I wanted - not selling me the most expensive diamond they could. And I could tell too that they were happy to let another of their peers take over if that would best help me. This is not something commisioned salespeople would ever do! I just read an article about all the scams all the diamonds sellers can and will do, and felt so pleased that Shane co. never did any of that to me. If you're looking for an honest jeweler who really has your happiness as their goal - with the best prices - this is the one for you!

> This is such a great story! Thanks very much for sharing, and I'm glad that we were able to find you the ring of your dreams! Out of curiosity, do you happen to have a link to that article that you mention in your review?
Alison
10/2/10
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Overall, we had a great experience here and love their lifetime warranty, trade in, policy! If you're looking for a unique setting or stone other than diamond, they sell loose sapphires and rubies..it's great!

ksnopek
8/28/10
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
We bought our wedding rings and my engagement ring at Shane Co. and were very pleased with the service. They had lots of options to show us within our budget range and were very patient with our desire to look over and over again. They have a large variety and quick turnaround time on their cleaning and resizing services. Even though it wasn't the personalized service of a small boutique, everyone who helped us was friendly and genuinely happy for us. I would definitely go back to Shane Co. with any future jewelry needs.

> Hello! Thank you for the great review! I'm so happy to hear that you had such a positive experience with us. We look forward to seeing you again in the store in the future. Best, Chris
shellied
6/19/10
star 4.7 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I love everything about my ring! It is beautiful and perfect. (I think that is because my husband spent 6 hours picking out the perfect ring/diamond) But everyone at Shane Co has been REALLY helpful. I will say in Minnesota, I prefer the Woodbury location to the Minnetonka location because I think that the people there listen a little better, but they do a good job and have a quality product that they stand behind.

Kristal
5/15/10
star 4.7 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
We purchased my setting at Shane Co. and I love it! They have such a wonderful selection and the staff has been wonderful to work with. I know we will be back for our anniversary!

jessicafawnlee and Patrick
3/21/10
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
My parents purchased my mom's wedding set at the Shane Co and I purchased diamond studs and an eternity band there so it did not take much convincing to choose Shane Co for my wedding set. My now husband and I spent a whole afternoon with a very pleasant sales associate designing the PERFECT setting without feeling pressured to settle or purchase something less than amazing. The end product is GORGEOUS and people often comment on how unique and beautiful my set is. Additionally, I feel very good knowing I have a life time guarantee and can trade up/in for other pieces if I choose to do so in the future.

katiej211
10/24/09
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We were very impressed with Shane Co. We bought a total of 3 rings there. I love that I can bring them in anything for a free cleaning and the sodering together was also at no charge. Very professional and knowledgeable staff.

acole1984
10/3/09
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
My husband and I both purchased our wedding bands here and we are very happy with them. They worked with us on pricing and we very accomodating. We went in a couple times before making a selection and the same guy always helped and was very intuitive to what we liked and listened. They were always super busy with people when we went but somehow we never waited and there was enough staff to go around.

pdxbride8109
8/1/09
star 4.7 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
My fiance bought my wedding ring from the Shane Co. The first woman we had, Pauline (?) was amazing and so sweet. The second woman was just so-so, kind of opinionated. We did not experience any pushy sales people or pressure. In fact, the Shane Co. has been amazing in customer service. They have a wonderful life warranty. Sizing, cleaning, and polishing is always really smooth and they are always more than happy to help us. My only compliant would be that they take the ring into the back to clean it for about 15 minutes and that always makes me a little uneasy. I wish they could clean it in front of you rather than taking it in the back, especially with the mirrored windows they have. Maybe I am a little paranoid but it is hard to let an expensive ring to leave your possession and I always hope it's the same ring coming back!

EmilyRecht
6/20/09
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
The ring is beautiful, it's high quality and I love it.

rbeades
7/19/08
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I am so happy with my engagement and wedding rings. We went to the Shane Co. in Duluth twice. First for the engagement ring and then for the wedding rings. Each time we went, the sales people were professional and helpful. We feel like we got great value for our money.

Laura
2/9/08
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We walked in told the lady that helped us how much we could spend and she started showing us rings in our range, she never tried to talk us into a more expensive set.

Kelli
9/1/07
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
My ring is gorgeous, one of a kind, and perfect. My husbands ring is also unique (tungsten) and many other jewlers did not carry that metal.

Heather
6/7/07
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
We didn't buy our rings from Shane Co. but we got two gift certificate to there from guests. I had forgotten about about the GC until I was cleaning out one of our "junk" drawers. In April I went to Shane's just to look around and see what I could get with the gift certificates I received. To my surprised there were many choices. The people were really nice and professional and I didn't feel pressure to buy something or have one sales person follow me around just in case I wanted something. I ended up buying a solitaire necklace that was really beautiful. But the really wonderful thing was that they gave you a lot of documentation, like everything was appraised, they give you a guarantee and clean it all for free. The ring that I have if I want to get it professionally cleaned I have to pay extra at the jeweler we got it from, but if we would have gotten it from Shane's it would have been free, plus they would put the actual value of the stone on the value of a new one if you want to upgrade.

Hilary
9/3/06
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
They were wonderful when we were in there to pick out rings. Everyone was patient with us. Since the wedding, I've had my ring tightened and cleaned there and they are wonderful each time I go in.

Katie
8/5/06
star 4.7 out of 5.0
Quality of Service: 3.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Loved my ring, just had problems with the band breaking after it was soddered and so it had to be redone

Carrie
10/1/05
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
They are soooo attentive to you! Lifetime warranty on all jewelry and free sizing! Really great service!

hls
12/29/01
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Shane Co. provided excellent customer service, beautiful rings, and they are always happy to check and clean them anytime!

Jen2654
5/26/01
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We picked out our rings together and I love it. Shane Company did an excellent job sizing and creating our rings. Everyone was always very friendly and accommodating. I picked out a wedding set, but only wanted the engagment ring and not the band. They let me trade that part back in. They made sure we got exactly what we wanted. They've been our only jeweler ever since.

Mrs. L
12/18/10
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
When my husband (then fiance) told me about purchasing my engagement ring, he really complimented Shane Co. compared to other jewelers. He said that they didn't pressure him, the lights weren't so bright they caused him to sweat, and they were much nicer about helping him really get what he thought I wanted. They were a bit pricey compared to others, but their customer service was worth it to us. I ended up going back there to buy my wedding band, even though I wasn't buying the one from the set.

> Hello Mrs. L, Thank you so much for the kind review! We're happy that we were able to help your husband find your engagement ring, and your wedding bands. Thank you again! Best, Chris
Jenny and Ben
6/6/10
star 4.6 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. is great! All of the staff is super friendly and helpful. They completely insure your rings, meaning that if any part of your ring breaks, they will replace it for free. They also do cleanings and re-dippings as many times as you want.

Jasmine
3/6/10
star 4.6 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Wow I really loved Shane Co, it was super easy to work with them to choose a ring. The staff was really knowledgeable and could find me a ring based on price, or style. In the end I chose something that I liked and my husband thought it was really pretty. ShaneCo is great if you're looking to get a wedding ring, but they also have rings for other occasions too.

Shannon
9/26/09
star 4.6 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I wanted a non-traditional wedding ring and our saleswoman on our initial visit was very patient and helpful in finding just what I wanted. She started placing anniversary bands with other wedding bands etc until we found exactly what we wanted. They were maybe a little bit pushy for us to purchase that day. We didn't go with the intention of buying right away as this was our first "ring" outing, but since we found what we wanted, we did end up buying it that day. When I got my engagement ring saudered to the diamond bands that were placed on each side they did a very poor job of alligning the stones. They were very crooked, so I had to take the ring back to have it cut apart and realligned. It looks great now, but that was a bit dissapointing.

stgower
7/19/08
star 4.6 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
My fiance (at the time) and I sent to look for a wedding band at Shane Company for me. I wanted a eternity band in white gold. I thought that I wanted a princess cut, channel set, band. I looked at several places for this but didn't find one I liked. We wanted to spend about $2000. We went into Shane Company and the staff was super friendly and responsive. They are very well staff. We gave them an idea of what we wanted and the sales person showed me a eternity band in white gold that had round diamonds that were prong set, and I fell in love with it. It was a little more than we wanted to spend and we thought that the price may go down since it would have less diamonds then that stock piece since it was a 7 and I wear a 4.5. Since it is an eternity band you can't size them you have to order it in the size you need. It took them a while to get back with me regarding the price because they needed to check with the company that they get it from. I never heard back from them so my fiance and I went again a second time and it turns out it would not cost any less since they are special orders and even though the caret weight would be less the prices doesn't change (which I think is stupid). However, I did go ahead and order it. They told me it takes about 8 weeks so I called and it came in after about 8.5 weeks. Overall, the service was good- but they could have gotten back to me the first time and I would not have had to make a second trip. I am happy with the band- it is beautiful. The price could have been a little more fair especially since my band has a lower caret weight than the standard size seven band. They have an excellent lifetime warranty on their jewelry and an excellent selection of jewelry including loose diamonds.

Helen
2+ years ago
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
The Shane Co I went to was able to mount a diamond on a old wedding ring that my mother handed down to me.They had so many great diamonds.They where able to find one that was not to expensive and was a fine cut.

Brooke
6/29/08
star 4.6 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They are sweet! Genuinely concerned to find what YOU like!! Also, a diamond falls out, and they replace it!

MaggieA
6/28/08
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
The Shane Co. is a great place to go for jewelry unless budget is your top concern. This company will guarantee your piece for life, and provide free cleanings, replatings, resizings, and repairs for life as well. The people are very professional and don't work on comission, so they are *less* pushy than many other jewelers. We are happy customers!

DCK0628 and Kyle
6/28/08
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
My fiance purchased both my rings from here and they are so helpful and their lifetime guaranty and maintenance program is wonderful. They'll adjust, size, and clean your rings anytime you need them for as long as you have the ring!

Erika
8/10/07
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I absolutely LOVED Shane Co. Both my husband and I got our wedding rings there and we felt very comfortable while choosing our rings. We both happen to be quite picky and the staff was very willing to help us find exactly what we wanted. They also had a great selection which made it easier to find one that was in our budget as well.

Jena
8/4/07
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great ring, but gave us a hard time when we wanted to size it around valentines day. We had just bought the ring a few weeks before that.

Kim
7/29/07
star 4.6 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
My husband and I chose a 2 ct. radiant diamond but the setting we wanted was made for a princess cut. The staff at Shane coordinated with the designer to have the setting special made to fit our diamond. It was great and now I have a truly unique wedding set!

Anonymous
Recently Married
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Hola, mi esposo se encuentra en Las Vegas, en una convencion d: casinos, desea comprar un diamante suelto, para anillo de compromiso, por favor necesitamos la direccion de la tienda The Shane Company en las vegas.mi email: mela_nusa@hotmail.com; jose_casapia@admiral.com.pe thanks.

Mrs. Kline (Sass)
12/19/10
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 2.5 out of 5.0
Value for Cost: 5.0 out of 5.0
They where great. The only bad part was that my husbands ring had to be shipped because the style he liked wasn't carried in his size. They promised it would be in on Friday and when it wasn't they changed it to definitely by next Friday. The problem was that we would have already left by the wedding on the next Friday so we couldn't get it. If we had known this we would have gotten his ring elsewhere or picked a style that did come in his size. It did come in the day we left for the wedding (Wednesday) but make sure to give them plenty of turn around time because their estimates are off and not having the groom's ring until the day before you leave for a destination wedding is undo stress.

> Hello Mrs. Kline, I'm extremely sorry that there was an issue with your husband's ring. Obviously we are not in the business of adding undue stress to what is almost always a stressful day for the bride and groom. Would you be willing to go into a bit more detail on your situation to ensure that we can fix any potential problems on our end? Thank you very much for your time, and have a Happy New Year. Best, Chris Jones Shane Co. chris.jones@shaneco.com
Sabrina
9/18/10
star 4.5 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
We found my engagement ring and our wedding bands here. Service was great every time. Big selection! But enjoying my bling-bling very much. The payments options are great.

lisa
9/5/10
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. made my engagement ring and wedding band, as well as my husband's wedding band. We are very happy with the quality of the jewelry. The best part is the free service for life!

Kelly
2+ years ago
star 4.5 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 3.5 out of 5.0
I loved the Shane Company, and we were very happy with the service we had there. However, one of the prongs on my rings came loose very soon after my fiancee bought it. We took it in and it was fixed RIGHT away and they were very helpful. All in all, I would absoltuely go back.

> I'm so happy that we were able to fix your ring so quickly, and I apologize that there was an issue in the first place. Congratulations, and thank you so much for the great review. Best, Chris
katieronk and Greg
5/22/10
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
My husband and I purchased all three rings from the Shand Co. and everyone there was very professional and accommodating. The sales team knows what they are talking about. They really helped my husband decide what kind of ring he wanted, even though he lost 3 days after our wedding in the ocean. So know we have purchased 4 rings! Be safe and put your rings on your homeowners insurance & don't wear them in the ocean. His ring has an inscription and the turn around time at the Shane Co. is unbeatable.

9/26/09
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
my husband got my ring from shane co, I loove my ring soo much

Tonya
8/22/09
star 4.5 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We got my fiance's wedding ring at Shane Co because he was having a hard time finding what he wanted. We didn't want to buy a ring online and wanted to have a lot to pick from. The woman that helped us was nice and knew her product. The prices were good too. Closer to the wedding he went back and purchased a pretty ruby necklace that he gave to me on our wedding day. There aren't many jewelry stores around anymore so it was nice to find a good one that we will go to in the future if we need something. We also liked looking on the website first before we went there. Would recommend them for wedding jewelry or other jewelry items.

graceflana
6/13/08
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I got my wedding band here and then they created my husband's band to match. The custom order was not delivered on time, however they did give me a 100 dollar gift card to spend in thier store. My ring was only 1 day late but it was ok because i wasnt getting married until 2 mos later. The staff was really friendly.

Sarah
8/5/07
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Although I was not involved in the process to pick my engagement ring, my husband told me that his experience at Shane Co was the best. He came into the process with some knowledge and a budget and they walked him through all of his options from settings to diamonds and he came out with exactly what he wanted and knew more about diamonds and my diamond than I will ever know! We went in there to choose my band as well and they were more than helpful the whole time ... no pressure to buy and very willing to help. The prices were reasonable, and they aren't like other jewelers who lower their prices every few months, so you end up paying more than you could have ... what you see is what you get, and that includes a lifetime warranty which is very important. And the fact that they are all over makes me more comfortable as well knowing that if I move, I will still be in vicinity of a store to have it checked out a cleaned every 6-8 months! We were very pleased!

Jessica
6/9/07
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
I enjoy looking at my beautiful ring everyday! Shane Co. has great products.... But I like not having to pay full retail on my diamonds! ;)

Igor
6/2/07
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Great selection, good value.

Pearl
4/21/07
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I loved this part! They had a great selection of jewelry and the prices were just right. They were willing to work with us so we could have the wedding bands in time for the wedding. They were very professional and willing to answer every question I had. I love my ring and I love the one we picked out for my husband. They have free cleaning and a lifetime warrenty for free, which is always good to hear. I would deffinetly go back again.

Tyler
8/17/03
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
They are a great jewler, who doesn't work on commission and they even took a ring that we liked that didn't come in white Gold, and then had it made specially for us! It really was not that expensive to do! We were amazed! Oh, and we've been married for 5 years now and every 6 mo. we go in to get the rings cleaned for free, and then they will even re-rhodium the rings (re-coat them in platinum i think? It makes them look brand new! We've been mistaken for newlyweds a number of tyimes because our rings look so shiny!) for free as well! And the rings are under lifetime warranty for free. Great all around!

Anonymous
Recently Married
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
Love my ring & every time we go in everyone is so helpful.

emily
10/8/11
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.5 out of 5.0
Professional attitude. Beautiful work. Great value.

> Emily, Thank you so much for the awesome review! Congratulations on your wedding and please come see us again soon! Best, Chris
Heather
10/1/11
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
We ordered my engagement ring online through Shane Co. Loved it! Exactly what we ordered, no complainants!

> I'm really happy to hear that your online order was perfect! Thank you so much for choosing to buy from us and congratulations on your wedding! Best, Chris
Gwendolyn
7/24/10
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We've always had a really good experience at Shane Co. We've gone in multiple times for cleanings and to pick out rings and I've been very impressed with how knowledgeable and friendly the staff is. Some times when it is busy the wait can be quite long to get help, but that's to be expected with such an involved purchase.

Ashley and Dustin
6/27/09
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My ring great...His ring was sized wrong, thus it didn't fit at the alter.

Misslolo999
6/20/09
star 4.4 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I would have loved to give 5 stars all the way but the reason I didn't is because although most of the staff was super friendly and courteous there were a couple of them that were not so nice. Daniel is wonderful and always helps me right away, never questions my requests or looks at me funny when I ask a silly question. I've spent a lot of time in Shane Co because I changed my setting and then my diamond was chipped and they replaced it with a different one. They were very accomodating when I let them know that I wanted to go with a diamond just like my original one. I was thinking about upgrading to a bigger diamond, not necessarily better but when I asked about doing so, I felt like a couple of the ladies there looked at me because I wasn't looking to upgrade significantly but only by $1000 or so. Shane Co is great in the fact that they upgrade, clean, polish, resize and replace for a lifetime. Sometimes the customer service is not so excellent though.

artsylain
7/19/08
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We were very relaxed dealing with the salespeople at Shane Co. They didn't pressure us into buying the wedding bands with diamonds because we had said we didn't want diamonds. So many of the other jewelry stores still kept trying to sell us diamonds when we said we didn't want them. The salespeople were so nice and willing to spend time with us and answer all of our questions.

Debbie
6/26/08
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I iwould have rated them lower because my engagement ring broke not once, but TWICE, but they got me a new ring, a new design and even an upgrade of the diamond for free. It was a bit bothersome because it all had to be done by mail because they were in Kansas and we were in Texas, but they paid for everything to be overnighted by FedEx and were as responsive and considerate as possible, all things considered. They never tried to nickle and dime us when it came to getting us a replacement. I ended up with a ring that I like even better than the original and it is worth more than what we paid.

Krissy54321 and Rashan
5/24/08
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I love my rings, they are beautiful.

Dasia
7/7/07
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
The lifetime guarantee speaks for itself. They have great selection and even if you walk in there in a t-shirt and jeans they offer you the same VIP service as the guy in the suit. You have one on one attention even on a Saturday and they never rush you and fully explore all your options with you. The slogan is true, you do have a friend in the diamond business.

toodles
9/3/05
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 5.0 out of 5.0
Shane Co. is a great place to find affordable jewlery that is not cheap looking. They were able to match my engagement ring and wedding ring to make them look like they were originally a pair. They also have warranties with their jewelry which is always nice.

Larsen's05
2/13/05
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We went to Shane co. for my husband's engagement/promise ring, they had a great selection and were very nice. Their store was not as fancy as some we had looked at but the sales staff was very helpful!

Jennifer
7/24/10
star 4.3 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
If you come here during their busy time, expect to wait for service. One person tries to tend to 2-3 other people looking to buy so it can be a little irritating. However, they do have a very good knowledge of their inventory. We had looked at a ring for my husband a few months back and all we could remember were the price range, color, and a little bit about the style and she was able to bring out the ring we were trying to describe. The ring was a little expensive, compared to mine but it was worth it. They are also very speedy with their service. We needed to have the ring re-sized and they were able to do that for us in 2 days, super quick!

mett-22
8/22/09
star 4.3 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.5 out of 5.0
We got both the engagement ring, and our wedding bands from the Shane Co., and they are beautiful! We're really happy with the quality of what we selected and the amount of styles we had to choose from. Only complaint is that sometimes you can wait awhile to be helped, and sometimes things take a lot longer than usual. Visit during the weekday and you almost never have this problem. Also, I think their store could use a re-model, it's really out-dated and would seem more appealing and inviting if it reflected a more current look. That has nothing to do with the service or anything, but I think it would be nice!

Jordan
6/7/08
star 4.3 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Shane Co provided quality service, exceptional products at good prices, and ease in the purchasing process. We have recommended Shane Co numerous times to others and returned since for 2 additional purchases.

BMG
6/29/07
star 4.3 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Bought my husbands wedding band here. It takes a while to order a ring if it is not in stock.

Alyssa
1/14/06
star 4.3 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.5 out of 5.0
My husband picked out my engagement ring. It is white gold and has a diamond that is nearly perfect. He was very impressed with the staff at Shane Company, as was I, when picking out all of our rings. Sizing adjustments were made quickly and efficiently. We are very pleased to be able to go back twice a year and get our rings dipped and polished again for free-- it is an excellent selling point.

UgaCandace
5/1/10
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I adore my engagement ring - however they did not have a matching band and were reluctant to get the matching band from the designer of the ring. However sizing and cleanings were very easy.

weddinbelle
6/29/08
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Wonderful to work with, husband bough both my engagement and wedding rings as a set, and we bought his ring here as well.

mrussell
6/7/08
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We bought both wedding bands and my engagement ring at the Shane Co. My rings came as a set. Picking out the rings was really fun and there was no pressure to buy. When my wedding band was stolen a few months before the wedding they were able to get me a replacement just in time for the wedding! They were also to add a custom diamond to my husbands band. Hubby also bought a necklace for me there and got a really good deal because the sales person quoted him the old price and they honored it. We will keep going back to the Shane Co. from now on, we especially love that they always remember us and all maintenance is free.

Cody
8/4/07
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Got a great ring for my husband!! i love there warranty

married4life
3/31/07
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 3.5 out of 5.0
Shane Co.'s main highlight as a company is their gurantee and warrantee of their jewelry. For the life of your pieces they will clean, maintain, repair, etc. for free. They also have a generous trade up policy, as well as a generous replacement service should you lose a diamond. Thye have friendly staff who do not work off commission, so there is no pressure.

Melissa and Chris
7/22/06
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We purchased my husband's wedding band from here and were very pleased with the quality of the ring as well as the customer service.

Jessica
9/15/05
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 3.5 out of 5.0
We bought our wedding rings there and received excellent service and they have a great selection.

Liz
1/1/05
star 4.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We shopped without any pressure, very helpful sales people. We looked at many different rings. Cleaning and rhodium plating is always free. As long as you get your diamond checked every 6 months they will replace any that ever fall out.

Laura
9/25/10
star 4.1 out of 5.0
Quality of Service: 3.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.5 out of 5.0
My rings are gorgeous. I have yet to get them cleaned, but plan to soon. My husband had no problems with sizing or purchase.

Erica
6/21/08
star 4.1 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We love Shane Co!! My husband spent a lot of time shopping around for my engagement ring. He found Shane Co to have the best value and most helpful staff. Because they do not work on commission, they are not pushy. When I went to buy my bridal jewelery, the sales me actually talked me into a considerably less expensive set of earrings. Since my husband bought my ring, he has recommended two of his friends who ended up buying there engagement rings there also.

Merrie
6/9/07
star 4.1 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 3.5 out of 5.0
I was hesitant to go to the Shane company because of all the cheeesy commercials on the radio; however, they really did have a great selection and were super helpful. Not once did I feel pressured to make a purchase here, nor did they seem to mind my engagement ring came from another company as we were searching for bands. My only complaint is their location is a pain to get to- especially during the week.

Mandy
6/2/07
star 4.1 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Shane Company helped us choose my husbands wedding band. My husband had a very specific idea of what he wanted, and the staff and Shane Co showed us everything that they had to offer. Although a little on the expensive side, they offer a huge value as well as a wonderful protection plan should anything happen to your ring.

Jenny
4/21/07
star 4.1 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 2.5 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 5.0 out of 5.0
We got my engagement ring and band there. The only downside was mine was a set and know told us this until we went to get the band and then at that point we had to pay more. We would have saved alot of money if we bought it as a set to begin with. Otherwise excellent service and great warrenties.

yjmima
4/23/05
star 4.1 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Excellent service in picking out our wedding rings.

krc
10/18/09
star 4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Everyone there was extremely helpful and ensured we had everything done in time for our wedding. They showed us a variety of rings and didnt push us to make any decisions until we were ready.

Kristin
6/21/08
star 4 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
We got my wedding band, and my husband's ring here. Service is good, jewelry is good quality. My husband also got me a pair of diamond studs here before the wedding.

Molly
7/22/07
star 4 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
They did a pretty good job overall - I'd only say that they are a little fake and don't really care. Another thing that I would say is that their warrenty is only valid if you have them clean the ring 2x a year - something that can be difficult if you don't live in the same city.

jenni.tucker
10/24/09
star 3.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
Shane & Co. was a great jeweler for us. I was able to pick my own stone and have it set in a beautiful band.

myordy
7/21/07
star 3.9 out of 5.0
Quality of Service: 3.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The only complaint that I have about Shane Co. is that we purchased my engagement here, but were unable to purchase my wedding band here. They didn't have anything that even slightly complemented my engagement ring. The engagement ring is beautiful though. They also have an amazing warranty!

skampf
5/28/11
star 3.8 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Beautiful jewelry. Slightly unflexible with having what we wanted but tried to help as best they could. Ended up having to buy a whole weddig set when we only wanted a part of the ring.

> Hello, Thank you very much for the review. I'm sorry if there were issues with the flexibility of the set you wanted to purchase. If you wouldn't mind following up with me at jonesc@shaneco.com, I would be happy to see if I can do anything to help. Best, Chris Jones Shane Co.
JAMILAHERRERA
5/15/10
star 3.8 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 3.5 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
The service was so so but the Ring looks great.

Nickikc
7/18/08
star 3.8 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Our rings are beautiful. Good service but not a huge selection.

Michele
6/20/08
star 3.8 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 3.5 out of 5.0
We actually used the one in Indianapolis, Indiana. They were nice and we shopped for the EXACT same ring elsewhere and it was over twice as much. The guy we dealt with was slick, but very nice.

Heather
2/22/08
star 3.8 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 3.5 out of 5.0
Great value... wish they had more "name brands".

Josey
7/28/07
star 3.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 3.0 out of 5.0
This place is awesome!!! Such great customer service and selection. They helped us even an hour after they had closed their doors for the day. Highly recommended! We purchased our grooms band here. They were able to find the exact ring we saw online, gave us awesome guarantees and even offered to purchase and guarantee my engagement ring. Their guarantees are far above and beyond those of other retailers.

msc712
7/12/08
star 3.7 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 2.5 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
They were very helpful, but when I needed something unique, it took a few people to even start to figure out if they could do it. Some of the people working in the store are less experienced when it comes to asking for something out of the ordinary.

Melissa
8/4/07
star 3.7 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 3.5 out of 5.0
The Shane Company is wonderful. They listened to what we were looking for and found everything we wanted. We ended up getting all or our jewelry through them. They have great customer service and really make your day special.

Alicia
7/29/06
star 3.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 3.0 out of 5.0
I got my engagement ring and wedding band both from the Shane Co. in Brentwood. I love my rings, but I admit they seemed a little pricey-er than some other jewlers. Ultimately, though, we went with the Shane Co. because they seemed to carry rings that were a little more individual than other places.

Kari and Cameron
8/7/10
star 3.4 out of 5.0
Quality of Service: 3.5 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 2.5 out of 5.0
We were not impressed with Shane Co. We did not buy my ring from there but we spent a long time trying to find something that we liked. We were not impressed with the quality of diamonds and the selection. We wanted something bigger and more impressive. If you are on a budget then this is the place for you but if you want to go all out on your ring like we did I suggest you go somewhere else.

OrangeKat
2/23/08
star 3.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Gorgeous rings!

Emgarr
2/22/08
star 3.2 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 2.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our rings are really great - but they lost the order for my Husbands ring and we had to pick a new one just 3 days before the wedding! My Husband was not happy about this. We picked out a really nice ring, and they either lost the order, or never placed it... and the never told us until we came to pick it up! We were there for 1.5 hours until someone told us that we would need to pick a new one. Other than that, our rings are insured for life through The Shane Company, and if anything happens to the diamond or ring in general, they will fix it for free. That is a very nice plus.

Happy_Bride
10/1/06
star 2.9 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 2.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 2.0 out of 5.0
Value for Cost: 3.0 out of 5.0
I adored my engagement ring. And they were all so helpful and friendly when we bought our wedding rings there. Unfortunately when they were fusing my engagement and wedding rings, they made a horrible mistake and it ended up not looking right at all. While they were of course willing to fix it right away, it still is not completely right. I was disappointed in the overall quality at the end of it all.

zimold
2+ years ago
star 2.8 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 2.5 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 2.5 out of 5.0
They have very nice things, but only buy things that are made by them! If it is a designer label, they are tough to work with! Also, their salespeople are PUSHY!

Patty
7/26/86
star 2.8 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 2.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 2.0 out of 5.0
Value for Cost: 4.0 out of 5.0
It was a long time ago. However the jewelery that we chose was a great value.

Julie
6/28/08
star 2.1 out of 5.0
Quality of Service: 2.0 out of 5.0
Professionalism: 1.5 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 1.5 out of 5.0
Value for Cost: 3.5 out of 5.0
After purchasing the engagement ring from another vendor, we decided to purchase our wedding bands from the Shane Company. At first, we thought a lot of the company. Our salesperson helped us find good bands for our budget and took the time to make sure we made the right choice. However, after we left the store following our selection, things started to go south. We called the store about a month after our purchase to confirm that our rings had arrived, as they needed to be ordered. They could not locate any record for the bridal rings! We had put a considerable amount of money (for us, at least) down for these rings, and they never ordered one of them! Thankfully, they were able to find another set for us, but we ended up paying the rings off earlier than anticipated and had to rearrange our budgeting so we didn't have another scare like this down the road. In addition, once we had made the purchase, the attentiveness we had experienced on our first visit was non-existent. If you are looking for this kind of service, save some money and go to the mall.

Emily Heffron
7/7/07
star 1.9 out of 5.0
Quality of Service: 1.5 out of 5.0
Professionalism: 1.5 out of 5.0
Flexibility: 2.0 out of 5.0
Responsiveness: 1.5 out of 5.0
Value for Cost: 3.0 out of 5.0
I was told that my special order rings would be in and instead of having my rings they were the wrong size and wrong ring, and when I asked them to fix it they told me there was nothing they could do and then told me that it was my fault that I didn't double check the special order. Then 6 months later one of my diamonds fell out!

2dogs1cat
9/9/99
star 0 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 0.0 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 0.0 out of 5.0
We actually had a terrible experience with this jeweler. On two separate trips we were ignored by the sales people. We even notified one that we wished to look at rings and they never came to help nor did they send over any other available help - one trip was on a Saturday and it was busy but another was on a Tuesday evening and it was almost dead. I repeatedly hear commercials about how great this company is but I have to disagree. We ended up purchasing our rings from a competitor and have never set foot in their store since.