5 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
5.0 out of 5.0
Flexibility:
5.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
5.0 out of 5.0
I was really happy with the service received from Shine Wedding Invitations! I worked with Brittany, who was really great - very quick with responding to my questions, providing my proofs, and making any changes I needed. When the invitations arrived, they were exactly as how I expected them to be. They looked great and I was really happy with everything!
The only thing I felt a bit surprised with was when my invitations arrived, I was billed for my shipping costs by UPS. This isn't something that is on Shine Invitations, but definitely not a cost I anticipated. Given that I had already paid shipping on my order, I didn't expect additional shipping upon arrival. Just something to be aware of.
Overall I was really pleased and happy with everything from Shine and would use them again for matching programs, table numbers etc.!
> Thanks for your review Danna, and I'm glad you liked your invites!
When ordering invitations internationally, taxes, customs and brokerage fees are charged upon delivery. This is definitely something to be aware of if you are an international customer ordering from Shine, or any other invitation company in the US. We do mention this on the shipping options at checkout, as well as during proofing, but the info can be easy to overlook or discount amidst the excitement of the ordering process.
I encourage all international customers reading this to research their country's import policies and as well as their selected shipping method prior to ordering so they know what to expect. Thanks for bringing this up Danna, and I hope it helps other international customers in the future :)
Autumn, Owner
Shine Wedding Invitations