Smock.

Smock.

Phone: (800) 5949-845
509 West Fayette St. , Syracuse, NY 13204
Overall Rating

Customer Reviews

Please Let This Vendor Know You Found Them on the Eventwire Network
Elissa
5/26/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We absolutely LOVE our Smock Vettore invitation (with a bit of Palmes thrown in for good measure)! We found Smock online and drove an hour north to the closest dealer (Cambridge Street Papers, NJ), as we wanted to see everything in person. We were blown away by the quality of the products and knew right then we would be getting a Smock invitation. They turned the proofs around so quickly and helped us to create our dream invitation. The paper is smooth and the letterpress imprint is deep; they just feel elegant. They were a bit pricey but so worth it. The amazing packaging and wrapping of the invitations upon delivery was the icing on the cake. We have gotten so many amazing responses from our guests and we are thrilled we went with Smock.

Anonymous
11/17/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I worked with Smock via my wedding planner, Jessica Masi of JCG Events. My husband and I enjoy graphic design, and Smock worked with us to print a design of our creation. We loved the look and feel of the paper, and the invitation suite was truly gorgeous. Though letterpress is not inexpensive, you are making an investment in quality, and we felt particularly good about supporting a creative small business who cared so much about their work. We would recommend the Smock team to any couple looking for unique, high quality stationary for their wedding.

molly
2+ years ago
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I had an idea to do an engagement announcement / holiday card. After going to all the "best" stores in town I was exhausted and frustrated. No one could give me clear information on pricing or shipping and no one had anything like I wanted. I was also really disappointed as I had really been looking forward to all the announcements, save the dates, invitations, etc. but quickly realized it was not an easy or enjoyable experience. As a last ditch effort I contacted Smock directly. I was immediately given clear answers and great information by Nathan. The best part was when I started working with my designer Sarah. She was incredibly responsive and fun to work with. I am a bit of a perfectionist and I was thrilled to find that she cared as much as I did about things such as: if the red was a "purple" red or an "orange" red and we had a great time getting everything just perfect. She really went above and beyond getting information from me and making sure everything was just how I had envisioned it, (except way better!). As a customer I expected a beautiful product, (but this exceeded even MY expectations!), but I never expected to have so much FUN with my experience. Sarah really impressed me with how well she listened and how much she cared. I will absolutely work with her on my entire wedding set. Also, I'm so pleased with the way my card turned out I plan to frame one and put it on the fire mantle every year so we can remember our first Christmas as a soon-to-be-married couple. Thank you Nathan, Sarah and Smock!

misssarahgrace
11/28/09
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 3.0 out of 5.0
I happened upon these reviews of Smock just now and felt I should recount my own experience of the business, from late 2009. I had decided - at the last minute - to host a birthday party for my husband and found an appropriate design for the invitations on Smock's site. There were three factors with which Smock had to work in my case: 1. I live in Australia; 2. I wanted a stock design customised; and 3. I was on a very tight schedule. The entire team exceeded my expectations in those circumstances and the invitations were just spectacular. Almost every guest commented on them, which is unusual in my experience. A pleasant surprise was the magnificent keepsake box in which the invitations arrived. Perhaps the exchange rate and a rush fee I paid affected my recollection of the cost. That is the only aspect in which I could possibly fault Smock, but if I were (heaven forbid) planning a wedding again, I would have no hesitation in spending a little more than I otherwise might on Smock's products. The individual attention, professionalism and end product are absolutely worth it.

Courtney Bolton
9/19/09
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 3.5 out of 5.0
As an contributing editor for Modern Luxury, I would get hundreds of invitation and stationary samples across my desk, but the designs from Bella Figura and SMOCK impressed me so much, I had to have them for my own wedding. After getting the amazing save-the-dates, most of the guests assumed that was the full invitation. I still have people call all the time to ask who did my invitations and save the dates. While you do pay a premium for the quality, in my opinion, nothing beats the look and feel of letterpress - especially on the heavy weight bamboo! Because I was in the middle of a move to a different state, I worked directly with the company to order my invitations and can attest to their responsiveness and professionalism. I was also completely taken in by their eco-friendly endeavors, which meant a lot to me in selecting something I wanted to represent my husband and me. I couldn't have been happier with the way that everything turned out and can't wait to use them again for our baby announcements...

elizaedel
6/20/09
star 2.7 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 1.5 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 1.0 out of 5.0
Value for Cost: 4.0 out of 5.0
While we absolutely loved the design of our invitations. We were able to play some with the fonts and motifs which was wonderful. Unfortunately the envelopes wouldn't close properly (even with glue). Many arrived open and damaged. The ink also ran on a few of them. They were beautiful invitations, but the production was not where it should be.

> We are so saddened by this bride's experience with us! We're a small business that takes great pride in creating beautiful letterpress invitations in our artisan print shop for all of our clients. This experience is not typical for us. When we learned of the trouble that elizaedel had with her invitations, we worked with elizadel's Smock invitation dealer to see what we could do to make things better. We also started including our favorite envelope moistener with every order to make sure our bamboo envelopes are easy to seal securely, and since then we have not had any issues with our envelopes not closing properly. We also started using a special no scuff ink & eco varnish on dark patterning inks to make sure the patterning ink sets well on our bamboo paper. Again, we regret any stress that our invitations added to elizaedel's wedding. We work very hard to make sure every one of our clients is satisfied by our work.
theresad
7/29/08
star 4.4 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I have been enjoying my custom stationary from Smock Paper thoroughly. It is rewarding to send a note that makes such a big impression when people receive it. My representative, Lindsy provided friendly, informative and timely help throughout the design selection process. My experience with Smock was a pleasant one. I received my order quickly and efficiently with no problems whatsoever. The personal note cards I ordered are classy and elegant. They express my personality in such a luxurious way. I highly recommend Smock Paper for brides and anyone who still enjoys writing a letter.