Star City Limousine

Star City Limousine

Phone: (800) 7860-234
35-02 Northern Boulevard, Long Island City, NY 11101
Overall Rating

Customer Reviews

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Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I would highly recommend Star City Limousine for wedding. We have rented the 1933 Rolls Royce Phantom Limousine and it was absolutely gorgeous! We originally rented the Lincoln Towncar limo for our bridal party but got upgraded to the 20 Passenger Double Axles and Jet Door H2 Hummer Limo! Everyone was so impressed and we felt like celebrities driving through the city! Our drivers were on time, patient, courteous and very professional! The whole experience was so smooth. Thank you Star City Limo for making our wedding day so memorable! Highly recommended!

Margaret
3/6/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Great service! The Escalade limousine was on time and fully stocked. Driver was nice and helpful. The service was impeccable and we got to all locations on time as planned. I will use this vendor again in the future.

Carla
3/2/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We have used Star City Limousine for our wedding and the service was phenomenal. The driver (Jack) was very friendly and helpful. The limousine was absolutely gorgeous, we have rented BMW X5 limousine and everyone was very impressed as there is not so many companies that carry this model. Reservation was quick and Anna our booking agent explained everything and helped us deciding where to go for pictures as we were not aware that some of the places required permits. I would definitely recommend this vendor and will use it in the future for any events.

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I was able to hire a limo two days before the wedding. Best price I found, and the driver was great. ask for Abe.

Krystyna
7/28/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
What a great experience dealing with Star City Limousines, from the customer service people to our wonderful chauffeur Jack. Everything went just as smoothly as they said it would, they really helped make my wedding day a perfect day ! Rolls Royce and Range rover limousines were gorgeous. I recommend Star City limousine to anyone who wants to take the worries out of renting a limousine. You guys really did help create a wonderful memory for us. Thanks again to Anna, Peter and our darling Jack.

Daniel
7/3/12
star 0.5 out of 5.0
Quality of Service: 0.5 out of 5.0
Professionalism: 0.5 out of 5.0
Flexibility: 0.5 out of 5.0
Responsiveness: 0.5 out of 5.0
Value for Cost: 0.5 out of 5.0
As you can see I am not very happy with these people. Here's a list of my complaints: - The driver barely spoke English, told me that he would take the directions I gave him and then did the complete opposite nearly making us late (which would have cost us the $500 deposit we left with the church). Oh, did I mention that we added an extra half hour onto our church reservation just in case and it still came down to within 5 minutes because of this incompetent driver. I mean, anyone who has driven in New York City knows that the Van Wyck Expressway is not a feasible road in the middle of the day. I had to hold my relatives and friends back from ripping his head off. - The AC did not work in the Limo - I read the reviews and did see that at least 2 people complained about this, but I was thinking "oh, maybe they fixed it" - nope! We had to sweat it out! Also, we asked him to change the AC upfront, but he wouldn't respond (same deal he pulled with the directions). When writing to the company afterwards they claimed that this limo had 2 AC systems and this should not have been a problem. - The groomsmen arrived at the church with 15 minutes to spare until we were considered "late" and lost our deposit... I hurried everyone out of the vehicle and carefully and slowly explained to him that he needed to go pick up the bride and gave him the directions/address (3 blocks from the church). I ran inside to meet the priest and discuss arrangements (needless to say I had to say hello to everyone) only to have my mother tell me 10 minutes later that he was still out there. So, I had to run out again to remind him, to which his response was "no body told me".... we started within 1 minute of being on time. - All this lateness cost us our cocktail hour - I wrote to the limo company (who charged us an extra hour) to tell them about our complaints, and they were insistent that I was the one to blame. Not only were they insistent, they were insulting and unprofessional

Marianne2012bride
5/25/12
star 1 out of 5.0
Quality of Service: 1.0 out of 5.0
Professionalism: 1.0 out of 5.0
Flexibility: 1.0 out of 5.0
Responsiveness: 1.0 out of 5.0
Value for Cost: 1.0 out of 5.0
Review has been edited due to Star City Limousine due to threats of legal action for libel. I wanted to put my honest impression of Star City Limousine out there - I see they have plenty of good reviews, so it seems as though our experience was out of the ordinary. Sadly, Star City Limousine is the vendor I was most disappointed by. The driver was on time, but there were several issues that we were very disappointed with. We had ordered a 10 person Lincoln Limo, but were met with a bigger escalade (20 person I think - it was huge). The vehicle seemed to be difficult to maneuver in traffic (and I am inclined to believe that our transport took much longer due to the fact that we got such a huge limo), and we were also quite embarrassed to come in a MASSIVE limo to the church (it felt a bit tacky). Obviously the embarrassment is our problem, but I would have expected the vendor to contact us in advance if we were to get a different limo from what had been agreed to in the contract. The driver, who probably is a nice guy, was difficult to communicate with and did not seem to have good knowledge of the city (he took a wrong turn directly before the church and my dad had to go up and point him in the right direction). The limo had not been adequately cleaned before its prior use in that there were beer caps and tissues in the seating area, which we found to be quite disappointing - especially since we had hired the limo for a wedding. Aside from that, the limo did seem to be on the worn side, with the air-conditioning functioning very well in one spot of the limo, but not in the rest of the limo. Mind you, we did not ask the driver for assistance with this, so it's likely that this problem would have been mitigated by the driver had we asked. I would not recommend this vendor. And I also found it quite off-putting that after publishing my original review, I received an email from the vendor asking me to "remove your review or put actual facts in the review or we will have to take legal action for libel.". I had written that it had taken almost 1,5 hours from midtown Manhattan to DUMBO (in fact it had taken 52 minutes from Madison Sqare Park to DUMBO, but before that, we had driven from 52nd street to Madison Square Park which took 20ish minutes). My point was that I believe that a contributing factor to the long time (in addition to traffic obviously) was an inexperienced driver who was not very familiar with the area, combined with a massively large limo (I would expect a limo in the size we had ordered to be able to get from one destination to the next quicker). I further stated that the A/C did not work properly - but as I have specified now, we did not ask the driver for help with this.

Tmauro
4/18/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
This was not a wedding but a special event. I rented the 1937 Rolls Royce in New York City. The service and the car were wonderful. The Driver, Paul, was so nice, accommodating, knowledgable about the car and the city, courteous and on time. The car was unbelievable. We felt like celebrities driving through the city. Everywhere we went people were pointing, smiling and taking pictures of us. Between Paul and the car we created a memory that we will last forever.

Randi
2/11/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Very relaible and easy to work with company. Anna, reservation agent was so nice and helpful giving us recommendations and good advices on where to go to take pictures and she helped us getting permit for the park. Driver Lester was on time and very nice and Range Rover Vogue was absolutely gorgeous. I will recommend Star City Limo to all my friends and use them again for my birthday.

J
2/11/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We hired a white Rolls Royce to bring us to the church, and a Escalade stretch limo for our bridal party. Both drivers arrived on time, and waited patiently as last minute photos needed to be taken. The service was unfailingly friendly, courteous, and professional. The interior of the Rolls Royce was luxurious, and we enjoyed our private time as a couple on the way to the church. We joined the rest of the party in the Escalade after the wedding ceremony. It was a long drive from the church to the reception, and we found the ride to be comfortable as we spent time with our bridal party. Star City accommodated our request to make two stops for photo ops. The Escalade was well-equipped in terms of the sound system and video system, and we enjoyed the interior light show. The pictures we took inside the limo are some of our favorites from the wedding, because we were all having such a good time. Thank you Star City for helping make our wedding day so memorable! HIGHLY RECOMMENDED.

Jessica
11/5/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I used Star City Limousine for my wedding on Nov 5,2011 and I cannot thank them enough for the amazing job they did. They were on time, polite and not to mention extremely helpful! Everything went just as planned and I could not have asked for more. I will continue to spread a good word about Star City limo and keep them in mind for any future events. Thank you so much for the wonderful service and making my wedding day perfect!

Caroline
8/6/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I would really like to say thank you Star City limo for your service. It was by far way above our expectations. Jesse our driver was absolutely amazing, and the service he provided for my wife and family was amazing. One instance was when we were roasting during the hot Saturday photoshoot, he showed up after 45 minutes and brought everyone cold water, that was very thoughtful. Please pass on our best regards to Jesse and thank him for his professionalism and personal touch. We are very happy that we used your company and we definitely will use you again.

dro0ps
6/4/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
A+ Star City Limos was one of the reasons why they made our "Big Day" perfect! Highly Recommended On Time Great Service Very professional

Lauren
5/7/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Star City Limo was awesome! This was probably the hardest vendor to choose, b/c so many companies seem shady, but Star City was fantastic! They were well priced, and easy to work with regarding the planning. Jesse, our driver, was fantastic and helped orchestrate my entrance from the limo to the church (he was such a good sport!). He was so cheerful and nice, too. We were so pleased with them!

Rebecca R.
2/5/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
We did lots of research online and found this wonderful limousine company  and we are so happy that we did. We planned our entire wedding over the internet and phone so needless to say we were a bit worried. The website doesn't even do the  justice...and Star City Limousines are  absolutely beautiful vehicles meticulously maintained. Definitely take advantage of their wedding limousine specials that combine lead car with the limousine for bridesmaids and groomsmen. Our driver Jesse was very nice and very professional. and Anna helped us through planning and reservation process. She was very Sweet , creative & energetic  and she made us feel like celebrities for the day!we felt like it was all only about us. Everyone was very nice and professional, and the whole experience was so smooth. Thanks again !!!!

Carla
1/23/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
From the website to the phone to the final receipt these guys are great!! I would say they compete with the top nationwide companies. Thanks for great service guys!

Vanessa
1/18/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Very professional and affordable company. They gave us exactly what they promised and much more. From the beginning their staff educated us on what to look for when shopping around. The limousines were avaiable to be seen, and they had an office we could come to see if, they were the real deal. They were. When we did shop around most companies sounded like the person taking the reservation was the one driving and there was never a good time to see their limos, that definitly made me nervous. Star City Limousine drivers were top notch well dressed and professional. Then there was the limos, amazing they looked brand new and shiny. The Rolls Royce(who by the way, they were the only ones who let me see they had it before i reserved it)was beauitiful. They are highly recommended and professional. I look forward to seeing them at my friends wedding in 3 months. Thanks again guys at StarCity Limousine.

Tatiana
1/8/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Star City Limo came recommended to us from our friends , and everyone else that used their limousine services for wedding seem to appreciate their great service. The office staff was amazing, friendly and Anna was very helpful. The Limousines for our wedding were gorgeous and exactly what we wanted - we rented Cadillac Escalade Lasanti and classic Rolls Royce. We went to see them prior to our date at their office and they showed us all the limos that were available. Their Classic Rolls Royce is beautiful and I also recommend that to all brides. The drivers were professional and friendly as well as dressed very nice. They did an excellent job and we will recommend them to everyone for any occasion not only weddings.

Natalie
12/18/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I worked with Ana on booking 3 limos for my December wedding. She was very helpful. We booked a 10 person limo, 14 person limo and a Rolls Royce for our wedding. They all arrived at the church on time and the drivers were all so sweet. We made a stop by central park for photos and everything went smoothly. I plan on using them again for our one year anniversary.

Marianna8978
11/20/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Our entire experience was elegant, fun, relaxed, unique and so memorable. The Hummer Jet  limousine was so beautiful and Rolls Royce too, Our photographer Nancy was very sweet and EXCELLENT at taking pictures,  and she worked so hard with the limousine drivers (Paul and Jesse) to get a perfect shots and everyone was so cooperative and  did a great job on our Wedding . the limo was clean and the drivers courteous , we also made all of our plans through their website and had no problems at all. Never felt pressured into anything and was very thrilled with our experience. We have nothing negative to say about the service , everything was perfect , I am not sure there are enough adjectives to express how positive this experience was but I will say that marrying the man of my dreams could not have happened at a better place and with better limousine service and  I am so glad that we chose this company. There is no need for you to look any further, this is the people you need to plan your wedding with.

Victoria
9/18/10
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
I first heard about Star City Limousines through a referral made by a Client of mine's Residential Concierge. The Limo came in prestine condition, and their Chaffeur service was personable, attentive and professional. Anna has always been accommodating, easy to work with, and always anticipates your needs. While most limousine services focus on the "bottom line"; nickel & dime you with 3-hour minimum requirements, and haggle every cent you got, and not building relationships for reciprocal business - this is not the case with Star City Limousines. I'm very particular with the Vendors i choose to use. And when i offer a Vendor Referral, the word is GOLD. So for me to give high marks and remarks about StarCity , that says a lot. I trust them ... use them ... love them. And you should too!

Nayla
8/28/10
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
From the start, Steve was professional and very accommodating. We rented a 26 person Hummer for our 08/28/10 wedding reception. The driver picked us up (on time) from Brooklyn and we rode to Long Island - smooth ride, no issues at all. He was just a phone call away and very accommodating when we wanted to stay a little longer. Gave him a nice tip for being so great! Star City Limousine will definitely be my go-to limo company going forward!

jessicasj77
7/11/08
star 0.7 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 0.0 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 3.5 out of 5.0
Disaster! I would not recommend this vendor. They sent a limo with no AC. It was 90 degrees that day, and there wasn't even enoguh water to keep us cool. We complained and asked them to send a new limo. They refused and when we called to ask for a refund, they ignored our calls. It was horendous to be in a wedding dress and have my 84 year old grandmother in a boiling hot limo with no air!

Peter
2/2/80
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.5 out of 5.0
The service was ok, but it can be improved. About the value for cost we, we think we paid a bit to much on this. But in total a nice service and recommended to everyone.