1 out of 5.0
Quality of Service:
1.0 out of 5.0
Professionalism:
1.0 out of 5.0
Flexibility:
1.0 out of 5.0
Responsiveness:
1.0 out of 5.0
Value for Cost:
1.0 out of 5.0
Review has been edited due to Star City Limousine due to threats of legal action for libel.
I wanted to put my honest impression of Star City Limousine out there - I see they have plenty of good reviews, so it seems as though our experience was out of the ordinary. Sadly, Star City Limousine is the vendor I was most disappointed by.
The driver was on time, but there were several issues that we were very disappointed with.
We had ordered a 10 person Lincoln Limo, but were met with a bigger escalade (20 person I think - it was huge). The vehicle seemed to be difficult to maneuver in traffic (and I am inclined to believe that our transport took much longer due to the fact that we got such a huge limo), and we were also quite embarrassed to come in a MASSIVE limo to the church (it felt a bit tacky). Obviously the embarrassment is our problem, but I would have expected the vendor to contact us in advance if we were to get a different limo from what had been agreed to in the contract.
The driver, who probably is a nice guy, was difficult to communicate with and did not seem to have good knowledge of the city (he took a wrong turn directly before the church and my dad had to go up and point him in the right direction).
The limo had not been adequately cleaned before its prior use in that there were beer caps and tissues in the seating area, which we found to be quite disappointing - especially since we had hired the limo for a wedding. Aside from that, the limo did seem to be on the worn side, with the air-conditioning functioning very well in one spot of the limo, but not in the rest of the limo. Mind you, we did not ask the driver for assistance with this, so it's likely that this problem would have been mitigated by the driver had we asked.
I would not recommend this vendor.
And I also found it quite off-putting that after publishing my original review, I received an email from the vendor asking me to "remove your review or put actual facts in the review or we will have to take legal action for libel.". I had written that it had taken almost 1,5 hours from midtown Manhattan to DUMBO (in fact it had taken 52 minutes from Madison Sqare Park to DUMBO, but before that, we had driven from 52nd street to Madison Square Park which took 20ish minutes). My point was that I believe that a contributing factor to the long time (in addition to traffic obviously) was an inexperienced driver who was not very familiar with the area, combined with a massively large limo (I would expect a limo in the size we had ordered to be able to get from one destination to the next quicker). I further stated that the A/C did not work properly - but as I have specified now, we did not ask the driver for help with this.