1.4 out of 5.0
Quality of Service:
0.5 out of 5.0
Professionalism:
0.5 out of 5.0
Flexibility:
3.0 out of 5.0
Responsiveness:
2.5 out of 5.0
Value for Cost:
0.5 out of 5.0
This cake was the only thing that disappointed me at my wedding. I was appalled at the lack of professionalism in the appearance of the cake. It looked nothing like the cakes on the website or in person when we visited the vendor. It literally looked like homemade piping - less nice than a grocery store cake. The colors were completely wrong Green instead of Gold, not even close. The sugar flowers looked half finished, terrible. I was embarrassed and so disappointed. The vendor was so nice and responsive, drew beautiful sketches...I had no expectation that the final product would be so terrible. I'm so disappointed and I'll never have another wedding cake.
> Amy Nicole,
I wanted to take a moment to respond to your review of Sugar Flower Cake Shop. It is only through listening to comments that we will continue to improve our products. I am grateful that you were able to take time out of your day to offer your feedback.
First of all, I pride myself on being highly responsive to my clients. I very much appreciate that you recognized this trait.
I would like to address a couple of the specific comments to offer further understanding:
I believe the biggest issue was with the coloring of the custom crest we produced for the cake. As you know, we took the image of the crest from your invitations and had it printed on sugar. After several attempts, we realized that the image needed to be darker in order for any of the glorious detail to be seen. The initial versions in a metallic gold were just too light - the image completely faded into the buttercream-colored background.
I realize now that I should have alerted you to this discrepancy, allowing you to see the two side-by-side to help in the decision-making process. My apologies.
The sugar flowers for your cake were designed and detailed to match an image provided. Based on the monochromatic look we were going after, there was little coloring added - just tiny spots of the palest buttercup, as in the photo.
Please remember that included in your contract is a 6" anniversary cake. I would be pleased to make this for you at any point, incorporating your detailed feedback. Kindly call or email me so we can schedule delivery.
As always, I value your feedback. Feel free to reach out to me at any point.
Sweet regards,
Amy