2.3 out of 5.0
Quality of Service:
3.5 out of 5.0
3.0 out of 5.0
1.0 out of 5.0
0.0 out of 5.0
Value for Cost:
4.0 out of 5.0
this was our letter to Tavern on the Green, which we had to email to them 4 times before we ever got any response.
Not sure if you received the survey we sent back since we didnt hear from you.
Enclosed, please find a copy of our comments below
Please advise. Thanks!
Grant & Shawn Koo
June 1, 2008
Regarding Tavern on the Green:
1) Arrival into the restaurant entrance was terrible. Some of our reserved parking spots that were paid for in advance were not even used by guests because they told us they were being blocked from entering the entrance to the Tavern on the Green.
2) Guests were not shown into the garden area for the 6-6:30 PM time period but instead were told to sit in the room where our ceremony was to be (Discussion that we had with Sarah was that guests were presented a drink upon arrival and then would wait on the patio. Some guests even told us they were led to the bar mitzvah that was taking place that afternoon/evening.
3) Our specially engraved Celtic champagne flutes were both broken. They were on the table reserved only for the bride and groom. When we went to get them at the end of the evening, both were on the table broken. One of our guests who is a caterer said that if this happens, the restaurant is responsible for replacing them.
4) The plated appetizer of ahi tuna was very skimpy. At the tasting, we were shown that the actual served appetizer would have 3 slices of tuna but instead it was served with 2 slices of tuna and very small accompaniment.
5) We paid for a bar set-up during the dinner in the dining room, but it was not in either the Rafters Room or Terrace Room. Guests later told us they were not aware of an open bar during dinner since it was placed outside in the Garden.
6) Lastly, the wedding coordinator, Sarah did not stay for the whole function to oversee our event. Thank goodness, the Maitre 'D, Rodney, did a terrific job to coordinate the whole event. He went above and beyond and we will remember him for doing such a great job that evening.
As for Sarah, we felt that she definitely fell short of what a wedding coordinator should do. As you can recall, Bryan our initial meeting with the Tavern, Shawn and I flew in from Florida and arranged with Sarah weeks in advance to meet, sign the agreement and drop off the 1st deposit
if you remember
you had to fill in that morning and take care of all the necessary arrangements since Sarah did not show up. As for the other details throughout the year, it was us who had to contact Sarah each and every time to update her on our wedding arrangements. Furthermore, she got into an argument with my father regarding a question that we had regarding the sales tax being charged on the service charge. She threatened him, that if the final balance was not paid, she would cancel the wedding. We felt that this was very unprofessional behavior in any business. She could have used more tact in handling this situation.
Overall, Shawn and I were extremely happy with the wedding and the Tavern on the Green. We felt it was the magical wedding we hoped for. Our guests who were unaware of these issues said it was a beautiful wedding and the food was delicious.