2.4 out of 5.0
Quality of Service:
2.0 out of 5.0
Professionalism:
2.5 out of 5.0
Flexibility:
2.5 out of 5.0
Responsiveness:
2.5 out of 5.0
Value for Cost:
2.5 out of 5.0
The price is definitely more competitive than most letterpress printing shops but the quality was dissappointing. The color on the invitation was not uniform. The colors on some are very crisp while some has lighter shades. It looks like the ink was drying out as the printer was printing the job. The impression was not as deep as I expected. However, Kseniya was pleasant to deal with.
> I am so sorry you were not completely satisfied with your invitations. Depending on the design, there can be special considerations with letterpress: for large solids, for example, the saturation is more likely to vary over the course of the run as more ink is applied throughout. The ink doesn't dry fast enough, however, to be a factor over the course of a normal run. I deeply regret that you were less-than-happy with your order; seeing that we exchanged over 50 email messages, and spoke on the phone, I'm sorry you were disappointed with our responsiveness and professionalism. We strive to offer the highest quality letterpress at an affordable price, and pride ourselves on our speedy and friendly customer service and knowledge of our craft. The quality of our work is guaranteed; we would have been happy to look at your invitations and explain what you were seeing or work with you however you thought best.