4.6 out of 5.0
Quality of Service:
5.0 out of 5.0
Professionalism:
4.0 out of 5.0
Flexibility:
4.0 out of 5.0
Responsiveness:
5.0 out of 5.0
Value for Cost:
5.0 out of 5.0
The hall was our number 1 choice. We had both been there for other events and loved the style, the food and the price. We had a lovely planning experience with our banquet manager, Jennifer, and she made the planning process a pleasant one. However, the day of the wedding we had a few snags. We had booked a hospitality hour to take our photos indoors as we got married in winter and they kept me outside without a coat for 15 minutes. When they finally let us in, they didn't have our space ready for pictures so they stuck us in the stairwell for 20 minutes until they finally let us in the room we paid for. To add insult to injury, the food and drink we were promised for the hour of photos, was not given and it took me asking 4 waiters to get 1 glass of water. Luckily, once the maƮtre d' came out, Destini, she was able to fix things and get us all comfortable for the rest of evening.