0 out of 5.0
Quality of Service:
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0.0 out of 5.0
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Value for Cost:
0.0 out of 5.0
I would not recommend this place to anybody!!!
I bought my dress, which was a floor sample about 16 months (April 2007) before my wedding. The dress was a Priscilla of Boson that was supposed to have straps, but i had requested to remove the straps to make it strapless. I also explained that I lived out of town, in DC, and was told that removing the straps and living out of town would not be a problem, and they would do everything to accomodate my schedule. The reason I bought my dress here was because of my salesperson. I thought she was really helpful, friendly, and really made my mother and I feel comfortable. We didn't feel any pressure to buy anything there.
I had my first fitting 6 months (December 2007) before my wedding. The first fitting went OK. At my second fitting (3 months later - March 2008), the fitter/seamstress was 35 minutes late. She was extremely abrupt, and when I expressed my concern that I felt the dress was slipping, she simply said that it's because I wanted to remove the straps, and the only way to fix it would be to keep the straps. When my bridesmaids and I argued with her, she reluctantly said she could try and take in the dress a little more. I also told her I wanted to get a matching veil. She was extremely abrupt, and made the entire experience very unpleasant. Finally, she disappeared for another half an hour, and there was no one else at the store who was able to help me ring up the purchase of my veil. I had my bridal shower that afternoon, and she almost made me an hour late.
I was extremely concerned that my dress wasn't going to fit, so I immediately called the store and scheduled another appointment with my original salesperson, who was also a fitter. When I spoke with her, she suggested some alternatives that the seamstress never suggested, and said that I could come in early before my next fitting (scheduled for 1 month before the wedding-mid-May 2008), and she could help me get dressed and work with the seamstress. I felt somewhat comfortable, but not completely, so a few days later, I tried to call and schedule another appointment in April. I had to call numerous times and leave numerous messages before someone finally called me back to schedule an appointment for the end of April. I was assured that the fitting department would talk to the seamstress and make sure my dress was there.
Come April, I came to NY for the sole purpose of getting my dress fitted. When my sister and I showed up, we were told that my sales person and seamstress had been fired, and that my dress wasn't there. I had requested my floor sample dress to be cleaned before the wedding, and they had sent out the dress that week, so my trip from DC to NY was a complete waste. I was then assured by the owner, Carrie Hung that they would be able to solve this problem, and I would only need to have the origianl 2 other appointments. I came back at the beginning of May, and tried on the dress with a new seamstress. This time, we found that because the original seamstress had taken in the dress too much (remember back at the 2nd fitting in March, she wanted to take it in further), so the dress now wrinkled and bulged in places. Also, I still felt that there wasn't enough support and the top of the dress was slipping. The seamstress and Carrie said the solution would be to sew in a bustier. She assured my mother and me (in English and Chinese) that the next time I came back, the dress would have a bustier sewn in, and it would fit.
I then received a call the day before my appointment, where she told me that the bustier she wanted to get wouldn't arrive in time, and asked if I had gone to look for other undergarments. Obviously, my mother and I hadn't, because we were under the assumption this would all be finished at the next fitting. She then suggested I go to the lingerie store around the corner from Wedding Atelier. The next day, my parents, my sister and I arrived an hour early at the lingerie store, only to find out that the store had spoken to Carrie the day before and informed her that they didn't carry the undergarments she wanted, and the bustiers they did have wouldn't work. Fortunately for us, they were able to recommend another place that did carry the appropriate undergarments. When I arrived at Wedding Atelier, Carrie wasn't even there, but the seamstress was there, and we were assured that everything would be done, and I could pick up the dress a few days before my wedding in June. Carrie had previously assured me that if I came on Saturday, they would be able to attach the bustier and make the alterations, so that I could try on the dress on Sunday. When I asked the seamstress, she seemed completely astonished, because she said Sunday was their day off. I didn't push the point, and scheduled an appointment for 3 days before my wedding.
At my final visit, there were still issues with my dress. The fabric around the waste was pucked and wrinkled because of the bustier had been sewn in, and didn't fit quite well. My parents and I had to wait another 2- 2 1/2 hours for the alterations to be made, before we could take the dress. Carrie also wasn't there that day.
Overall I was extremely disappointed with their lack of service and lack of responsibility for all the problems they caused. Instead of 2-3 fitting appointments, I made 5-6 trips from DC to NY for the express purpose of getting my dress altered. In the end, the dress did fit, but there were still minor wrinkles and puckering that we couldn't get rid of. For the amount of money we spend on the dress, alterations, and veil, we expected much better service.