Wedding Atelier

Wedding Atelier

New York, NY
Overall Rating

Customer Reviews

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JLF
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I LOVE my wedding gown from Wedding Atelier! I was originally looking for something completely different, but they recommended me trying on Suzanne Neville and it was PERFECT! Francesca was a joy to work with, and May did an amazing job with the fitting. At Wedding Atelier, I really got the attention that I needed; the place is pleasant and not too crowded, and the gowns are well-organized.

Jennifer
5/19/13
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I have nothing but great things to say about Jessica from Wedding Atelier and their seamtress May! I spent 2 weekends in NYC and during the 1st weekend, I had an appointment with Jessica, she helped me find the dress of my dreams and a bolero for my special day. The 2nd weekend back a few months later, I had scheduled back-to-back fittings, 3 days in a row with Jessica and May. In the end the dress was just PERFECT and my custom bolero made by May to match my dress made my outfit complete. May packed up my dress so I could even take it home with me after the third appointment! I was so impressed with the service we received at Wedding Atelier and felt so comfortable in Jessica's hands. I can't thank her enough for getting me into my perfect dress! It brought out many tears from many guests the day of our wedding.

Krissy
3/30/13
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
What a WONDERFUL Boutique Wedding Dress experience I had here! I am SO thankful I booked an appointment with the Wedding Atelier after the NIGHTMARE wedding factory trash experience I had at what I was told was "the best" wedding dress shop in Manhattan (I will not name names, the TV show it has is enough, thanks). EVERY SINGLE PERSON at the Wedding Atelier was helpful and SO sweet! My stylist was Gwen, and she was a gem. She actually made wedding dress shopping FUN and even relaxing. They were even helpful with getting a swatch of fabric to me for my custom hat. The budget we gave was what some houses considered only "mid-range", yet they managed to impress me with the style and quality I was hoping for. They book up QUICK, and there was a sense of urgency once the dress was ordered to pay absolutely in "FULL ASAP" but they DO run a business after all!

Anonymous
Recently Married
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
An amazing experience from the beginning and not a typical "stuffy" bridal showroom that makes you feel like their doing you a favor! The collection was elegant and my dress very unique from a UK designer!!

Kathry
9/29/12
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.5 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I purchased my wedding dress from Wedding Atelier. Overall I had a pretty positive experience. At my initial appointment, Anna was very friendly, helpful and listening to my requests. This was one of the first places I went during my search for a dress and I wound up back here. When I made the purchase, I felt confident that all the alterations we discussed would be taken care of, but Anna left the job soon after and the seamstress that I'd spoken with did not ultimately work on my dress. Most of what we discussed did get taken care of, but I feel that some things got lost in translation a bit. I was able to explain these things during the fittings, but I think it was either a bit too late in the game for some of the tweaks or the seamstress wasn't always understanding. She was pretty skilled though and was able to make many of the changes we discussed. Still, there were a few small things about the top/back of the dress that weren't quite as I'd hoped, and for the huge amount of money spent, I felt I should be 100% (not 92%) happy. I also ordered my dress 1year before my wedding date. I was hoping that by ordering so far in advance, I would be able to start fittings a bit sooner. But the fittings don't start until about 8 weeks out. Still, I was able to get them all scheduled with no problem and they always started promptly when I arrived. I just wish they weren't so close to the wedding when I ordered the dress a year in advance. It was a bit stressful to be requesting alterations just 2 weeks before the wedding. However, I think this may be common practice in the industry though. Overall, I was pretty happy with Wedding Atelier. The selection of dresses is nice, the staff is professional and all appointments took place on time. The seamstress also seemed pretty skilled. I felt that they genuinely want to make sure you are 100% happy, but in order for that to happen the communication with the client (particularly at fittings) needs to be improved.

hadley
9/14/12
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
I got my wedding dress during a trunk sale at the Flatiron boutique. Marnie went above and beyond with helping me to find the perfect dress, even making time in her schedule the next day so I could try on the dress again (I was on the fence) and take advantage of the trunk sale discount. Once I bought the dress, I felt like the level of service diminished. When I went for my first two fittings, I didn't have a stylist helping me (for the first, Marnie was on vacation but they didn't assign someone else to assist me, and at the second she was busy with another customer). I bought my veil at the second fitting, but the system was down, so I was told the order would be put in. When I arrived for my third fitting, the veil order hadn't been put in and when I went to pick up the dress it still wasn't ready -- they were still working on it. I would recommend Wedding Atelier because I loved their boutique and their selection. Their seamstress is also amazing and went out of her way to help me. But do be aware that once the sale is made, they turn their attention to others who have yet to purchase.

Anonymous
Recently Married
star 4.6 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Wedding Atelier is a great place to shop for a dress in NYC. They offer a great selection, in a quiet/peaceful atmosphere. I had a wonderful experience buying my wedding dress with them. The process was smooth and they were very attentive. I would recommend them to friends.

Dorit
8/25/12
star 4.6 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 4.0 out of 5.0
Renee was an excellent salesperson, and the seamstress was phenomenal! The dress came out absolutely perfect. The bodice was completely beaded, and I was afraid that the tailoring wouldn't come out well, but boy was I wrong! The dress was stunning. I received tons of compliments (as I'm sure all brides do...) I only have one regret: When tailoring the length of the dress, I wish they had asked if I would be putting on flats after the ceremony... I had the length tailored to my heels.... but I put on TOMS right after the ceremony, and my dress dragged about 2 inches. I was being stepped on constantly, but it was a minor flaw. The dress was still gorgeous, and it didn't hurt our wedding day. When you go get you dress tailored, consider ALL of the shoes you will be wearing.

Tonisha
8/11/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I felt like a princess here. Also felt a little like I was on TLC's "say yes to the dress". This was the first boutique I went to and I told my assistant what I envisioned and she brought out MY dress!!! It was the second dress I tried on and all dresses couldn't compare after that. Loved this place. Makes David's Bridal feel like a thrift store. Hehe

Yelena
5/27/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Gorgeous gowns, professionalism at its best, excellent seamstress, very responsive, work with you on the price. Do not miss the Wedding Atelier if you want a low-pressure, no snobbism, classic great wedding gown shopping experience.

kathleen
5/20/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I was extremely happy with the service at Wedding Atelier. They really bent over backwards to help me obtain a Melissa Sweet dress that I had my heart set on; then it looked like I couldn't get it anymore because Priscilla of Boston closed down. Their seamstress Mae is amazing - I love her.

jv_nyc
5/19/12
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
It took me all of 45 minutes to find the dress of my dreams! I met with Anna...tried on 2 lace dresses (what I thought I wanted) before she asked me to try something she thought would be PERFECT for me. She was right...so very right! I wore a dress on my wedding day that made me feel like the most beautiful version of myself. My dress was amazing...I wish I could wear it every day!

Elisheva
2/12/12
star 4.8 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Renee at wedding atelier was superb. I told her what I wanted and she helped me create the perfect dress! And i was able to get a discount since I bought the floor model.

Jill
1/14/12
star 1.4 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 1.0 out of 5.0
Flexibility: 1.0 out of 5.0
Responsiveness: 1.0 out of 5.0
Value for Cost: 1.0 out of 5.0
I have to say that I ended up loving my dress. It wasn't exactly what I thought I was purchasing, and it was difficult and stressful to make it what was delivered to me, but I did end up loving the dress. But if I had it over to do again, I would not purchase my wedding dress from this shop. I initially liked the boutique feel of this place, but if I were you, I'd go to the designer's showroom or another store that is more professional and is equipped to handle a large volume of business and customers.

Lizzy777
11/13/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
The best! Give them a range your willing to pay and they will bring out the best dresses for you within your price range. In addition, it was the first place that I visited and had been the best vendor compared to other boutiques in NY. Renay and the seamstress were friendly and professional. Worth the trip from Mia to NY just for my wedding dress.

esmith
10/22/11
star 4.1 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 3.5 out of 5.0
Value for Cost: 4.0 out of 5.0
I went here to find a specific dress I had tried on somewhere else and ended up with a dress I loved even more! The assistant listened to what I wanted and found a dress that was perfect for me. The tailor, May, is brilliant and helped fit the dress to me just how I wanted (helping to show off the good bits and hide all the others!). I didn't actually visit any other places in New York so I can't compare but I would recommend this place. My only complaint is that it takes about 5 minutes to ever speak to anybody there. Try calling at unusual times.

KellyNorman
9/17/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Almost gave up but then I found the dress of my dreams here! Alteration turned out great! Didn't want to take my dress off at the end of the night.

Anonymous
8/28/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I originally went to Kleinfeld's to find a dress, but I was so overwhelmed that I ended up buying a dress because the representative helping me said I should, not because I was in love with the dress. I ended up trying Wedding Atelier on a whim and I am so happy I did. The people are wonderful. Everyone was so patient and nice and I didn't feel rushed at all (like I did at Kleinfeld's). It is a smaller salon, but I didn't feel like there was a small selection of dresses. In fact, whereas at Kleinfeld's I didn't fit into any of the dresses I was given to try on (I'm a size 8), I fit into every dress at Wedding Atelier. Jessica was my representative and she was amazing. She knew exactly how the dress should be tailored to look best on me and the seamstress was equally as great. The dresses, veils and jewelry were all really well priced and everyone was very professional and organized. I am so happy I ended up at Wedding Atelier; I highly recommend!

Becky
8/27/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Marny and the team at Wedding Atelier are the best! From start to finish they made me feel so happy and beautiful and made sure my dress was perfect! I can't thank them enough for helping me to look so fabulous.

Melissa
8/1/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I shopped around A LOT to find the perfect wedding dress and I finally found it at Wedding Atelier! Well, I thought I did on my first visit, put in my order for the dress and then woke up the next morning and realized that it was not my dream dress but everyone at the store was wonderful and very understanding when I called to cancel the order and come in to re-select my gown. My consultant Jenny was amazing but that she no longer works there(I heard she is now at Kleinfelds). Wedding Atelier was also wonderful to work with for my fittings. I live in Philadelphia so they let me schedule my fittings for weekends and late Friday afternoons. I bought all of my accessories; undergarments, veil, headpiece and earrings from Wedding Atelier. They make their accessories in the store so I was able to customize everything exactly the way I wanted it. They were a pleasure to work with!

Meredith
4/9/11
star 4.7 out of 5.0
Quality of Service: 4.5 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Clean, airy, quiet, and modern, The Wedding Atelier was a welcome change from some of the other mega-salons I visited in the course of shopping for a wedding dress. My sales associate Marnie was helpful, warm, and pulled the perfect dress for me almost instantly, despite my initial reluctance to try something that differed from what I thought I wanted. Alterations were a breeze--the shop's seamstress could not be any more sweet--and my communication with the store was professional and courteous.

AprilDCbride
4/9/11
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Renee at Wedding Atelier was one of my favorite people that I worked with during the wedding planning process. When I went into the store for my initial consultation she really listened to what I wanted, asking lots of questions, and brought out dresses that matched what I was looking for. When I tried on a dress I would say "I like this but not this" and she would bring out the next dress based on my feedback on the previous dress. That first day there was one dress that I really liked, but I wasn't quite sold on one particular detail. I ended up having an email back and forth about it with Renee and when I came back a few weeks later based on our conversations she had picked out the PERFECT dress and had it waiting for me. The dress came in in plenty of time and the alterations were all on schedule - Mae did a great job. I also did an accessories consultation with Renee and the others there and got a gorgeous veil and some earrings from Wedding Atelier. I was so happy with the dress and very happy with my experience at Wedding Atelier. The only negative was that my bustle came apart during the reception and my coordinator had to do an emergency sewing job on me - but overall I would recommend Wedding Atelier in a heartbeat.

nicoleb
10/3/10
star 4.7 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 3.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I ended up buying my dress at the Wedding Atelier in Manhattan after finding the actual dress I decided to purchase at the Designer Loft boutique. I went with the Wedding Atelier for 2 main reasons: 1. they charged me less for the same exact dress and more for the alterations: Great! When it comes to a strapless, huge-train heavy satin wedding dress, i want a seamstress who knows what she's doing. The person who referred me to the Designer Loft gave me the caveat that her bustle fell apart midway through the reception and she had to cut her train off with scissors (!) The seamstress - May - at Wedding Atelier knew exactly what she was doing, and gave my train a french bustle in the back that went nowhere, with all the number coded strings to hold it up. 2. As my maid of honor reminded me: you don't want to be more anal about your wedding dress than your wedding dress store. The Wedding Atelier is pristine, clean, and they make EVERYONE take off their shoes before entering the main floor. That way when you walk around in your dress for fittings, there's not junk and dust all over the bottom of it. My only note on this is that I had a disappointing second fitting that almost made things not work out. I had to call back and say that I wasn't happy with the way the dress was fitting me (the back was all loose and there was no waist shape whatsoever). Renee, my saleswoman, got on the case immediately, scheduled me a do-over fitting with no charge, and I walked out of that fitting very very happy. So if you don't get the sense that May the seamstress understands what you want, it may be a language barrier. Just keep pushing till you get through to the saleswoman and once she knows what she's doing, her work is stunning.

breenie
7/3/10
star 3.1 out of 5.0
Quality of Service: 2.5 out of 5.0
Professionalism: 2.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 2.5 out of 5.0
I LOVED my dress. So glamorous, and chosen by one of the sales associates here. However, then there were issues. When I was ready to purchase the dress, they ordered me the sample size without measuring me. I know better. Samples can be stretched out. I should have insisted they measure me, but they called the seamstress up, she pulled around at the dress on me, and said to go with the sample size. Long story short, I had back cleavage. They thought it looked fine and that my sister could just keep unzipping me to smooth me out throughout the day. (Sure, nothing else going on!) Or they suggested maybe if I let my 38Ds hang loose, a bustier wouldn't add to the squishing. Eventually they agreed to take the dress out. It looked acceptable, but it was a shame. My side seams were not centered where they should have been, and I was still self conscious about how tight around my back and underarms it was. It was not like I was unwilling to order a "big" size. If they told me I needed a size 57, I would have said ok. I had no plans to loose more than a few pounds (I lost 7) so they didn't need to go small on me. That and the fact 7 of the 9 strings they made my bustle with tore off within 30 minutes of having it tied up gets them these disappointing ratings. It was a sad experience.

10twentyfour2009
10/24/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I worked with Jessica at Wedding Atelier. After visiting 2 other bridal salons in NYC I knew Wedding Atelier was for me. Even though their selection is smaller than some other places, the dress selection is beautiful. Being a smaller shop, the service is 5-star.

rebeccaariel
10/17/09
star 4.4 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 5.0 out of 5.0
They were wonderful. The sales girls remembered me when I came back for my fittings and were very helpful.

SoHumMich
9/18/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Everyone at Wedding Atelier is a delight! From the moment you try on a dress there they make you feel special and valued as a client. My dress was perfect and when I had a last minute bride freak out they took care of me with huge warm smiles. The location itself is beautiful and there selection of gowns is exquisite. You won't find anything of poor quality as I feel Carrie, the manager, has great taste and an appreciation for quality over quantity.

jcipperly
8/15/09
star 4.2 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 4.0 out of 5.0
Everyone there was really nice. I liked the fact they make you take off your shoes- it keeps their sample dresses clean. I tried on a dress there that i really liked and the sample fit me almost perfectly and they allowed me to purchase the sample at 50% off retail price. They stored the dress for me there untill it was time for alterations. I had a few changes made to the dress (cap sleeves and a bow removed) along with the usual alterations and their seamstress did a wonderful job. However, if I had to do it again I would have just taken the dress home the day I purchased it and found someone to alter it here. Considering I live in Philly it got to be a pain having to return to NYC 3 times for alterations, not to metion the money spent taking the train. I didn't like the fact that they didn't allow you to take pictures of yourself in the dress(until you purchased it)- it made it much more difficult to decide and I probably wouldn't have purchased that dress from them if it wasn't for being able to get the sample at half price. Overall tho I had a wonderful experience. They were very personable (not snooty like some of the shops you come across) and accomodating.

srk6268
8/1/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I went ALL OVER the city to try on dresses, and Wedding Atelier was one of my favorite places - while it's not the largest selection out there, it is clean, and they are nice friendly people. I could have gotten my gown (Alvina Valenta) elsewhere (they carry it at Kleinfields, as well) but I wanted to give my business to WA. Alterations were really really thorough and profressional.

Kelly
6/27/09
star 4.5 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 5.0 out of 5.0
They didn't seem to finish the alterations. The dress was too big on top. But they worked with me on the price and my sales woman was very very nice.

abby41260
5/16/09
star 5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
I love this little shop. They have a great staff, who were super helpful, and even with the smaller size of the shop, they can get whatever you need. I purchased my veil and hair clip from them. I'm from PA, but no store around had the veil that I wanted, so I went to Wedding Atelier. I walked in, told her what I was looking for, and she walked over and had the sample in the store. It was an easy transaction. We had gone to Kleinfeld's to look too, but compared to Wedding Atelier, Kleinfeld's is a hectic and slightly uncaring place. They didn't care about my order being incorrect, at Wedding Atelier I also had a problem, but the apologized and order the right item and shipped it to me at no cost to me. It was well worth the trip.

Just us
2+ years ago
star 4.6 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 5.0 out of 5.0
Responsiveness: 4.5 out of 5.0
Value for Cost: 3.5 out of 5.0
I loooooooooooooooove this place!!!! They were excellent in everything from start to finish. If you need a wedding gown and you live in the tri-state area, go to them. Their selection is unlike any other and I went EVERYWHERE- Kleinfeld's, Pronovias, Priscilla of Boston, Bridal Suite of Centerreach, etc..so many places, I lost count. My gown was so unique and elegant and fit my personality sooooo much. I loved my choice and everyone I dealt with is sooo pleasant. Grace and Carrie (the owner) are the best!!!! The gown was a bit pricey BUT it is a designer gown and well worth every penny and every thousand. Sometimes if you call them, it is hard to get a live person because the answering service always picks up BUT this was one place I will recommend for eternity!! They are the best!

boom222
7/13/08
star 3.3 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 2.5 out of 5.0
Responsiveness: 3.0 out of 5.0
Value for Cost: 5.0 out of 5.0
My experience at The Wedding Atelier started out fabulous. My stylist was Mona and she was a dream! She knew right away what dress I would love (and she was right) and she had an incredible sense of what would look right on me. She clearly loved what she was doing and that made me all the more excited. I met with her twice (the first time when I bought the dress and another time to show the dress to others) and I was incredibly happy with her service. However, before my first fitting I was told that Mona was no longer with the store. Although I was supposedly reassigned to another stylist, I only met that stylist once - and that was by chance and not when the dress was on me. I felt like I was left in the lurch to figure out for myself what were the best alterations to make to the dress. No one was there to tell me to make sure I could sit in the dress, or raise my arms or any other basic questions that a professional would know to ask and which then plauged me the week before the wedding. It was just me and the seamstress and whomever happened to be behind the register (for 2 of the 3 fittings). I felt abandoned. This was even more so when the store refused to honor a promise to charge only for the fabric for making a sash to go with my dress. I would still recommend brides-to-be to visit Wedding Atelier (it's still a breath of fresh air from Kleinfelds) but I would warn that the service may be lacking.

gchang
6/21/08
star 0 out of 5.0
Quality of Service: 0.0 out of 5.0
Professionalism: 0.0 out of 5.0
Flexibility: 0.0 out of 5.0
Responsiveness: 0.0 out of 5.0
Value for Cost: 0.0 out of 5.0
I would not recommend this place to anybody!!! I bought my dress, which was a floor sample about 16 months (April 2007) before my wedding. The dress was a Priscilla of Boson that was supposed to have straps, but i had requested to remove the straps to make it strapless. I also explained that I lived out of town, in DC, and was told that removing the straps and living out of town would not be a problem, and they would do everything to accomodate my schedule. The reason I bought my dress here was because of my salesperson. I thought she was really helpful, friendly, and really made my mother and I feel comfortable. We didn't feel any pressure to buy anything there. I had my first fitting 6 months (December 2007) before my wedding. The first fitting went OK. At my second fitting (3 months later - March 2008), the fitter/seamstress was 35 minutes late. She was extremely abrupt, and when I expressed my concern that I felt the dress was slipping, she simply said that it's because I wanted to remove the straps, and the only way to fix it would be to keep the straps. When my bridesmaids and I argued with her, she reluctantly said she could try and take in the dress a little more. I also told her I wanted to get a matching veil. She was extremely abrupt, and made the entire experience very unpleasant. Finally, she disappeared for another half an hour, and there was no one else at the store who was able to help me ring up the purchase of my veil. I had my bridal shower that afternoon, and she almost made me an hour late. I was extremely concerned that my dress wasn't going to fit, so I immediately called the store and scheduled another appointment with my original salesperson, who was also a fitter. When I spoke with her, she suggested some alternatives that the seamstress never suggested, and said that I could come in early before my next fitting (scheduled for 1 month before the wedding-mid-May 2008), and she could help me get dressed and work with the seamstress. I felt somewhat comfortable, but not completely, so a few days later, I tried to call and schedule another appointment in April. I had to call numerous times and leave numerous messages before someone finally called me back to schedule an appointment for the end of April. I was assured that the fitting department would talk to the seamstress and make sure my dress was there. Come April, I came to NY for the sole purpose of getting my dress fitted. When my sister and I showed up, we were told that my sales person and seamstress had been fired, and that my dress wasn't there. I had requested my floor sample dress to be cleaned before the wedding, and they had sent out the dress that week, so my trip from DC to NY was a complete waste. I was then assured by the owner, Carrie Hung that they would be able to solve this problem, and I would only need to have the origianl 2 other appointments. I came back at the beginning of May, and tried on the dress with a new seamstress. This time, we found that because the original seamstress had taken in the dress too much (remember back at the 2nd fitting in March, she wanted to take it in further), so the dress now wrinkled and bulged in places. Also, I still felt that there wasn't enough support and the top of the dress was slipping. The seamstress and Carrie said the solution would be to sew in a bustier. She assured my mother and me (in English and Chinese) that the next time I came back, the dress would have a bustier sewn in, and it would fit. I then received a call the day before my appointment, where she told me that the bustier she wanted to get wouldn't arrive in time, and asked if I had gone to look for other undergarments. Obviously, my mother and I hadn't, because we were under the assumption this would all be finished at the next fitting. She then suggested I go to the lingerie store around the corner from Wedding Atelier. The next day, my parents, my sister and I arrived an hour early at the lingerie store, only to find out that the store had spoken to Carrie the day before and informed her that they didn't carry the undergarments she wanted, and the bustiers they did have wouldn't work. Fortunately for us, they were able to recommend another place that did carry the appropriate undergarments. When I arrived at Wedding Atelier, Carrie wasn't even there, but the seamstress was there, and we were assured that everything would be done, and I could pick up the dress a few days before my wedding in June. Carrie had previously assured me that if I came on Saturday, they would be able to attach the bustier and make the alterations, so that I could try on the dress on Sunday. When I asked the seamstress, she seemed completely astonished, because she said Sunday was their day off. I didn't push the point, and scheduled an appointment for 3 days before my wedding. At my final visit, there were still issues with my dress. The fabric around the waste was pucked and wrinkled because of the bustier had been sewn in, and didn't fit quite well. My parents and I had to wait another 2- 2 1/2 hours for the alterations to be made, before we could take the dress. Carrie also wasn't there that day. Overall I was extremely disappointed with their lack of service and lack of responsibility for all the problems they caused. Instead of 2-3 fitting appointments, I made 5-6 trips from DC to NY for the express purpose of getting my dress altered. In the end, the dress did fit, but there were still minor wrinkles and puckering that we couldn't get rid of. For the amount of money we spend on the dress, alterations, and veil, we expected much better service.

mayday
5/30/08
star 4.9 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 5.0 out of 5.0
Flexibility: 4.5 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Was very happy with their services and highly recommend. Katy was very patient and calming to work with. Her ideas to how to wear the gown plus her choice of gowns to try on were spot on. May the seamstress was also very help and willing to do any alternations to make sure the dress looked great. Everyone loved the dress

sambaharvar
4/12/08
star 3.2 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 3.0 out of 5.0
Flexibility: 3.0 out of 5.0
Responsiveness: 2.0 out of 5.0
Value for Cost: 3.0 out of 5.0
Great selection and my wife got the perfect melissa Swett dress, but they thought for two weeks that the dress hadn't come in yet when it was apparently sitting unopened in a corner of their office, and they were somewhat rude at times.

KW Bride
1/26/08
star 4 out of 5.0
Quality of Service: 4.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
The dress I bought was beautiful. The service was sooo personalized and it was never too crazy or crowded with over aggressive women tossing dresses at you like other places. My only complaint is that the bustle was sooooo confusing and complex and difficult, no one could get it to stay up the day of my wedding and instead we just had to pin it up with bunches of safety pins. Not the effect I wanted on a $4000.00 dress.

Nicky Lorenzo
5/5/07
star 3.5 out of 5.0
Quality of Service: 3.0 out of 5.0
Professionalism: 4.0 out of 5.0
Flexibility: 2.5 out of 5.0
Responsiveness: 4.0 out of 5.0
Value for Cost: 4.0 out of 5.0
They were very nice and friendly but definitely didn't make you feel very special. You had to have an appointment and sometimes felt rushed. They did however order my dress from France, which it was a very hard dress to find. The alterations specialist was wonderful and did a great job refreshing my antique veil with pearls and appliques.

frmrbrdhppywf
11/11/06
star 4.5 out of 5.0
Quality of Service: 5.0 out of 5.0
Professionalism: 3.5 out of 5.0
Flexibility: 4.0 out of 5.0
Responsiveness: 5.0 out of 5.0
Value for Cost: 5.0 out of 5.0
Wedding Atelier gave me a great deal on a designer gown. And their seamstress did a great job with alterations. However, they need to work on their professionalism. I once arrived for a fitting and nobody was at the store at the time of my appointment. I had to wait outside for about 15 minutes and then did not even receive an apology from the store owner. My original salesperson quit while my dress was being ordered, and I got assigned to another lady. She was also late to one of my fittings and did not apologize about her lateness. They also changed the price of alterations while my dress was being ordered. I had to throw a fit in order for them to give me the quoted price of alterations which was promised to me at the time I ordered the dress. So, I appreciated the discount on the dress, and cannot complain about the quality of the alterations, steaming, bagging, etc. which was all impeccable. The space of the store is beautiful and I was happy to go each time, but they should work on their professionalism.