3 out of 5.0
Quality of Service:
3.0 out of 5.0
Professionalism:
3.0 out of 5.0
Flexibility:
3.0 out of 5.0
Responsiveness:
3.0 out of 5.0
Value for Cost:
3.0 out of 5.0
I have some mixed reviews for Deborah Hunter and Worship Luxury. Firstly, I want to say that I went with her services because after our first meeting, I got a very good vibe from her. I loved her sense of aesthetic, and felt that it was very much in line with what I envisioned for my wedding day. Additionally, she would follow up with me every couple of weeks with ideas and suggestions on how to make my day extra special. I loved the personal touch.
During my 8 month planning process, I had multiple meetings with Deborah and communicated with her by email, over the phone, and in person. When the budget was too much, she took careful consideration and helped us reach a more reasonable budget. Suffice it to say, I was very pleased.
Where things started going a little awry was when we met for the sample flowers at the wedding venue. In my mind, I thought I would arrive, and she would have a complete table set up with the centerpiece and the bells and whistles we discussed so that we could get the full effect. At least that is what we had spoken about. When we arrived at the hotel, Deborah was holding a 10x10 square box with one centerpiece. She had 2 tapered candles in ivory (not chocolate that we discussed) in her handbag. I still had faith, so we went to the reception hall and set up a complete table with her. Unfortunately, that small centerpiece that she hand carried to the hotel fell very short of my expectations and what we discussed. The arrangement practically disappeared into the tablecloth. More importantly, my wedding color - PURPLE - was completely missing from the entire arrangement.
I asked her for another meeting to more clearly go over what I wanted, and we met with her on a Sunday and discussed in length what I wanted. She assured me that she wasn't going to be the vendor I needed to worry about. She put my mind at ease.
Fast forward to the day of the wedding. We asked for the bridal party flowers to be delivered to the hotel by 2:30pm, as we were going to Central Park to take photos at 3pm. When we filed out of the hotel at 3pm, there were no flowers. No bouquet for me and my bridesmaids. No boutonnieres for the groomsmen and my fiance. NO FLOWERS. There was no phone call, and when we tried to get in touch with her, she didn't pick up.
We took our wedding photos in Central Park with no bridal flowers, and when we returned at about 5pm, we were told that the flowers were dropped off at the lobby at 4pm, one and a half hours late. Did I hear from her with an explanation of what happened? No. When we took the flowers out of the box, the stems of all the bouquets were dripping with water, and none of the boutonnieres and corsages for the parents were marked. If we had received them at 2:30pm, we would have had time to figure out which flowers belonged to whom. Instead, we had to hurry to the church, and we figured out which flowers went to whom in a rush. Even the boutonnieres were pinned in a rush. There was no time to arrange anything properly. We propped the bouquets up on the carpet at the church so the water on the stems could be soaked up so that it wouldn't drip on our dresses. Some of my bridal party even asked me who my florist was, and whether I might be in for an unexpectedly bad surprise at the reception as well! I don't know how I held up during that time. I tried to brush everything off and think about the grand scheme of things, but this was not what I expected on my wedding day.
After the ceremony, we got to the reception hall, and I will admit that Deborah delivered on that front. The escort card table was beautiful and dramatic, and the room was romantically lit with chocolate tapered candles and a beautiful centerpiece with purple flowers.
After the wedding, I received no word of explanation or apology for what happened that day.
For these reasons, I have mixed feelings and reviews. Those photos in Central Park - that's a moment I will never get back. The flowers weren't there, and that's that. I'm not sure if anyone would want to risk a lost moment. I went with Deborah because she showed so much promise, and then failed us in this way. I did a lot of research, and she has impeccable reviews. I even admit that she has great taste and sense for floral arrangements. But failing to deliver the flowers on time? I NEVER expected it from her, and yet here I am recounting my story.